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Continuous boot up

 
 
Kathy
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      18th Jul 2003
When I turn on the computer, I get the normal black XP
screen and then I get the hp blue screen for 8 seconds,
then the BIOS screen for a blink of an eye. Then it starts
all over again. Hit F8 till I finally got to where I could
got into safe mode, but it was still a black screen, not
the usual safe mode. I go the Windows Adavned Options
Menu and tried everything but nothing fixed the problem.

This is my boss' computer and he says he turned the
computer off rather than shutting down. Could this be a
contributing factor? He obviously knows nothing about
computers. The other problem is XP came loaded with the
computer and we don't seem to even have a recovery disk.
Suggestions?
 
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Michael Solomon \(MS-MVP-Windows Shell/User\)
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      19th Jul 2003
Yes, the fact he simply turned it off rather than shut down is the likely
cause of the problem.

Since you don't have a disk, you likely have a recovery partition, either
check the HP documentation on how to recover or contact HP tech support.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend

"Kathy" <(E-Mail Removed)> wrote in message
news:0a9e01c34d59$37610880$(E-Mail Removed)...
> When I turn on the computer, I get the normal black XP
> screen and then I get the hp blue screen for 8 seconds,
> then the BIOS screen for a blink of an eye. Then it starts
> all over again. Hit F8 till I finally got to where I could
> got into safe mode, but it was still a black screen, not
> the usual safe mode. I go the Windows Adavned Options
> Menu and tried everything but nothing fixed the problem.
>
> This is my boss' computer and he says he turned the
> computer off rather than shutting down. Could this be a
> contributing factor? He obviously knows nothing about
> computers. The other problem is XP came loaded with the
> computer and we don't seem to even have a recovery disk.
> Suggestions?



 
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