Whenever I double-click on an icon on the desktop I receive an error message
"Windows explorer has encountered a problem and needs to close. We are sorry
for the inconvenience." The error signature ---AppName: explorer AppVer:
6.0.2900.2180 ModName: atl.dll ModVer: 3.5.2284.0 Offset: 00002e26
What is happening and is there a solution? Thank you.

--
Heather

Many reasons for this to happen. Recommend you do an immediate
scan for malware/spyware.
Ad-Aware SE Personal Edition - Download Free version and Run It!
http://www.download.com/3000-2144-10...age&tag=button

If no resolve after running the above, go here:
Start>Run>type SFC /SCANNOW (space between C and /) and press OK.
SFC=System File check, it checks for missing or corrupt system files and
replaces them. Have your WindowsXP CD handy for it may ask for it.
--
XP - WNP
Today is the first day of the
rest of your life.


"Heatherj" wrote:

> Whenever I double-click on an icon on the desktop I receive an error message
> "Windows explorer has encountered a problem and needs to close. We are sorry
> for the inconvenience." The error signature ---AppName: explorer AppVer:
> 6.0.2900.2180 ModName: atl.dll ModVer: 3.5.2284.0 Offset: 00002e26
> What is happening and is there a solution? Thank you.
>
> --
> Heather

I appreciate your help and I did exactly as you said (I have Ad-Aware Pro and
I also ran Spybot) however I am still getting the error messages. Now I
can't click on "addresses" and cutting & pasting is getting a little tedious.
I am begging anyone for help since I am clueless at a reinstall of WinXP Pro.
--
Heather


"Byte" wrote:

> Many reasons for this to happen. Recommend you do an immediate
> scan for malware/spyware.
> Ad-Aware SE Personal Edition - Download Free version and Run It!
> http://www.download.com/3000-2144-10...age&tag=button
>
> If no resolve after running the above, go here:
> Start>Run>type SFC /SCANNOW (space between C and /) and press OK.
> SFC=System File check, it checks for missing or corrupt system files and
> replaces them. Have your WindowsXP CD handy for it may ask for it.
> --
> XP - WNP
> Today is the first day of the
> rest of your life.
>
>
> "Heatherj" wrote:
>
> > Whenever I double-click on an icon on the desktop I receive an error message
> > "Windows explorer has encountered a problem and needs to close. We are sorry
> > for the inconvenience." The error signature ---AppName: explorer AppVer:
> > 6.0.2900.2180 ModName: atl.dll ModVer: 3.5.2284.0 Offset: 00002e26
> > What is happening and is there a solution? Thank you.
> >
> > --
> > Heather