I've been using Office 2000 for quite some time (non-Exchange environment). I had an Outlook.pst and an Archive.pst. I have now got a new PC with Office 2003. I have copied my two files across and am now using them

Initially, I had a problem where the Address Book listed two sets of Contacts address lists, one was empty and the other was what I expected to see. I deleted the empty entry (within Address Book). Everything seemed to be working fine.

I then spotted the Business Contacts Manager CD and so installed that as Administrator and said yes to start using it. When I logged on with the user name that was using my Outlook.pst and Archive.pst files, I kept saying no when it asked if I wanted to use BCM (wanting to understand the implications before I did anything that I might later regret). Before I started using BCM, I uninstalled it (I want to use my Outlook data with my iPAQ h2220 and it appeared that I wouldn't be able to)

Now, I’ve got the situation when I go into Word 2003 and try to do a mail merge, it lists a Contacts folder in my Archive file, but I can’t get to see the Contacts folder in my Outlook file

There’s quite a few things here, but my issue at the moment is the mail merge issue
I’ve included the other stuff, because I wasn’t sure if it was relevant

Any suggestions would be most welcome

Thanks

Gary

Easiest solution is to switch in Outlook to the contacts folder you want to
use for the merge, then choose Tools | Mail Merge.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Gary Cooper" <(E-Mail Removed)> wrote in message
news:45D6880C-74F4-42FB-85BF-(E-Mail Removed)...
> I've been using Office 2000 for quite some time (non-Exchange
environment). I had an Outlook.pst and an Archive.pst. I have now got a new
PC with Office 2003. I have copied my two files across and am now using
them.
>
> Initially, I had a problem where the Address Book listed two sets of
Contacts address lists, one was empty and the other was what I expected to
see. I deleted the empty entry (within Address Book). Everything seemed to
be working fine.
>
> I then spotted the Business Contacts Manager CD and so installed that as
Administrator and said yes to start using it. When I logged on with the user
name that was using my Outlook.pst and Archive.pst files, I kept saying no
when it asked if I wanted to use BCM (wanting to understand the implications
before I did anything that I might later regret). Before I started using
BCM, I uninstalled it (I want to use my Outlook data with my iPAQ h2220 and
it appeared that I wouldn't be able to).
>
> Now, I've got the situation when I go into Word 2003 and try to do a mail
merge, it lists a Contacts folder in my Archive file, but I can't get to see
the Contacts folder in my Outlook file.
>
> There's quite a few things here, but my issue at the moment is the mail
merge issue.
> I've included the other stuff, because I wasn't sure if it was relevant.
>
> Any suggestions would be most welcome.
>
> Thanks,
>
> Gary

Thanks for the suggestion Sue, however i managed to get to the bottom of this one. The bottom line (as far as I'm concerned) is it's a bug (with a work-around)

What was happening was when I tried to do a mail merge in Word 2003, it offered the contacts folder, but when I tried to use it there was about 5 seemingly blank contacts instead of the loads that I expected to see. On further investigation, what it was actually selecting was Inbox | Contacts - I had just glossed over this previously. When I looked at the inbox folder, there was indeed a sub-folder called Contacts (it's my wife's PC BTW, which why I wasn't so familiar with the folder layout)

So what I did was to rename the "Contacts" folder located in Inbox to "Other Contacts" and hey presto the mail merge works fine! This is quite repeatable

Cheers

Gary