I recently had to create a new profile to replace my clients existing corrupt
profile.

Now when he tries to use a distribution list he gets and error "the contacts
folder associated with this address list could not be opened".

Thanks for any suggestions on how to remedy this.

We would need to know Outlook version, information store, how you migrated
the information store to the new profile, and where this DL resides. Also
state how you configured the Outlook Address Book Service in the new
profile.

--
Russ Valentine
[MVP-Outlook]
"Dabbler" <(E-Mail Removed)> wrote in message
news:73A5BBEB-FC38-410E-9C18-(E-Mail Removed)...
>I recently had to create a new profile to replace my clients existing
>corrupt
> profile.
>
> Now when he tries to use a distribution list he gets and error "the
> contacts
> folder associated with this address list could not be opened".
>
> Thanks for any suggestions on how to remedy this.

Hi Russ,

Outlook 2003 Business Edition

store is PST (converted to the new Unicode 2GB+ format), no Exchange involved.

I have no idea where the DL resides. It was created with
File/New/Distribution List before I created the new profile. I don't recall
configuring Address Book Service in the profile but I may have stumbled over
it.

I did follow these instructions from another website:

Click Tools>E-mail Accounts>View or change existing directories or address
books>Next. Select Outlook Address Book and click Remove. Stop and restart
Outlook. Click Tools>E-mail Accounts>Add a new directory or address
book>Next. Select Additional Address Books and click Next. Select Outlook
Address Book and click Next. Click Finish. Stop and restart Outlook. Your
Contacts folder should not be reenabled as an address book, but if not,
right-click Contacts, choose Properties, select the Outlook Address Book tab
and check "Show this folder as an e-mail Address Book". Click OK.

Thanks for any suggestions.

"Russ Valentine [MVP-Outlook]" wrote:

> We would need to know Outlook version, information store, how you migrated
> the information store to the new profile, and where this DL resides. Also
> state how you configured the Outlook Address Book Service in the new
> profile.
>
> --
> Russ Valentine
> [MVP-Outlook]
> "Dabbler" <(E-Mail Removed)> wrote in message
> news:73A5BBEB-FC38-410E-9C18-(E-Mail Removed)...
> >I recently had to create a new profile to replace my clients existing
> >corrupt
> > profile.
> >
> > Now when he tries to use a distribution list he gets and error "the
> > contacts
> > folder associated with this address list could not be opened".
> >
> > Thanks for any suggestions on how to remedy this.
>
>

Error message indicates you have not yet connected the Outlook Address Book
Service to the user's Contacts Folder successfully. Those instructions will
work when followed correctly as long as you migrated the PST file correctly
to the new profile. Still need to know how you did that and what happened
when you followed these instructions.
--
Russ Valentine
[MVP-Outlook]
"Dabbler" <(E-Mail Removed)> wrote in message
news:A1B77581-A614-4DB1-8234-(E-Mail Removed)...
> Hi Russ,
>
> Outlook 2003 Business Edition
>
> store is PST (converted to the new Unicode 2GB+ format), no Exchange
> involved.
>
> I have no idea where the DL resides. It was created with
> File/New/Distribution List before I created the new profile. I don't
> recall
> configuring Address Book Service in the profile but I may have stumbled
> over
> it.
>
> I did follow these instructions from another website:
>
> Click Tools>E-mail Accounts>View or change existing directories or address
> books>Next. Select Outlook Address Book and click Remove. Stop and
> restart
> Outlook. Click Tools>E-mail Accounts>Add a new directory or address
> book>Next. Select Additional Address Books and click Next. Select
> Outlook
> Address Book and click Next. Click Finish. Stop and restart Outlook.
> Your
> Contacts folder should not be reenabled as an address book, but if not,
> right-click Contacts, choose Properties, select the Outlook Address Book
> tab
> and check "Show this folder as an e-mail Address Book". Click OK.
>
> Thanks for any suggestions.
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> We would need to know Outlook version, information store, how you
>> migrated
>> the information store to the new profile, and where this DL resides. Also
>> state how you configured the Outlook Address Book Service in the new
>> profile.
>>
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Dabbler" <(E-Mail Removed)> wrote in message
>> news:73A5BBEB-FC38-410E-9C18-(E-Mail Removed)...
>> >I recently had to create a new profile to replace my clients existing
>> >corrupt
>> > profile.
>> >
>> > Now when he tries to use a distribution list he gets and error "the
>> > contacts
>> > folder associated with this address list could not be opened".
>> >
>> > Thanks for any suggestions on how to remedy this.
>>
>>