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Contacts don't show up when selecting members for a distribution l

 
 
KK
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      26th Jun 2009

Hi, just moved my outlook contacts, inbox, etc. to a new computer with
Outlook 2003. I have established my contact book as the OAB and it shows up
when I draft emails. When I try to select members for a distribution list, I
get a message "The address book could not be displayed. The contacts folder
associated with this address list could not be opened; it may have been moved
or deleted...." I checked outlook help for a fix but could not find
anything. Any ideas?
 
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K. Orland
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      26th Jun 2009

Did you set your contacts to be used as an address book?

Open the folder list, right-click on Contacts and click on the Outlook
Address Book tab. Check the box Show this folder as an email Address Book.



"KK" <(E-Mail Removed)> wrote in message
news:748EBB8C-9040-4052-9D08-(E-Mail Removed)...
> Hi, just moved my outlook contacts, inbox, etc. to a new computer with
> Outlook 2003. I have established my contact book as the OAB and it shows

up
> when I draft emails. When I try to select members for a distribution

list, I
> get a message "The address book could not be displayed. The contacts

folder
> associated with this address list could not be opened; it may have been

moved
> or deleted...." I checked outlook help for a fix but could not find
> anything. Any ideas?



 
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Brian Tillman [MVP - Outlook]
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      26th Jun 2009

"KK" <(E-Mail Removed)> wrote in message
news:748EBB8C-9040-4052-9D08-(E-Mail Removed)...

> Hi, just moved my outlook contacts, inbox, etc. to a new computer with
> Outlook 2003. I have established my contact book as the OAB and it shows up
> when I draft emails. When I try to select members for a distribution list,
> I
> get a message "The address book could not be displayed. The contacts folder
> associated with this address list could not be opened; it may have been
> moved
> or deleted...." I checked outlook help for a fix but could not find
> anything. Any ideas?


DLs are peculiar items. They break easily if they get moved to other folders.
How did you "move" your Outlook data to the other PC? It's likely that you'll
need to recreate the DL manually, but were I in your position, I'd try to use
alternate methods of specifying multiple addressees, like categories, rather
than DLs.
--
Brian Tillman [MVP-Outlook]

 
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Russ Valentine [MVP-Outlook]
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      26th Jun 2009

Error message sounds more like a problem with failure to configure the
Contacts Address Book rather than the DL.
--
Russ Valentine
[MVP-Outlook]
"Brian Tillman [MVP - Outlook]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "KK" <(E-Mail Removed)> wrote in message
> news:748EBB8C-9040-4052-9D08-(E-Mail Removed)...
>
>> Hi, just moved my outlook contacts, inbox, etc. to a new computer with
>> Outlook 2003. I have established my contact book as the OAB and it shows
>> up
>> when I draft emails. When I try to select members for a distribution
>> list, I
>> get a message "The address book could not be displayed. The contacts
>> folder
>> associated with this address list could not be opened; it may have been
>> moved
>> or deleted...." I checked outlook help for a fix but could not find
>> anything. Any ideas?

>
> DLs are peculiar items. They break easily if they get moved to other
> folders. How did you "move" your Outlook data to the other PC? It's
> likely that you'll need to recreate the DL manually, but were I in your
> position, I'd try to use alternate methods of specifying multiple
> addressees, like categories, rather than DLs.
> --
> Brian Tillman [MVP-Outlook]


 
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KK
Guest
Posts: n/a
 
      26th Jun 2009

I am not an expert but I later found an article that said that you can manage
directories through the tools/e-mail accounts/view or change directories. I
did that and then highlighted the desired file, hit change and found two
files called contacts. After running a back up, I remembered that when I go
the error message, I could access a populated contact file from the dialog
box. I just deleted the entry in the email account directory management area
that corresponded to the unpopulated "contacts" entry. Problem solved. So,
at the end of the day, I probably ported the contacts file over incorrectly.

Thanks for all of your help!

"Russ Valentine [MVP-Outlook]" wrote:

> Error message sounds more like a problem with failure to configure the
> Contacts Address Book rather than the DL.
> --
> Russ Valentine
> [MVP-Outlook]
> "Brian Tillman [MVP - Outlook]" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > "KK" <(E-Mail Removed)> wrote in message
> > news:748EBB8C-9040-4052-9D08-(E-Mail Removed)...
> >
> >> Hi, just moved my outlook contacts, inbox, etc. to a new computer with
> >> Outlook 2003. I have established my contact book as the OAB and it shows
> >> up
> >> when I draft emails. When I try to select members for a distribution
> >> list, I
> >> get a message "The address book could not be displayed. The contacts
> >> folder
> >> associated with this address list could not be opened; it may have been
> >> moved
> >> or deleted...." I checked outlook help for a fix but could not find
> >> anything. Any ideas?

> >
> > DLs are peculiar items. They break easily if they get moved to other
> > folders. How did you "move" your Outlook data to the other PC? It's
> > likely that you'll need to recreate the DL manually, but were I in your
> > position, I'd try to use alternate methods of specifying multiple
> > addressees, like categories, rather than DLs.
> > --
> > Brian Tillman [MVP-Outlook]

>
>

 
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