[Techy]

Hey All,

Gabs was asking about an article to explain user rights when purchasing a PC new or second hand and what to do if it all goes wrong .

Was looking at putting together an article to highlight some interesting consumer rights but while researching came across an article on the trading standards website which seemed to cover everything i could think off anyway, so i thought i'd sit back, grab a cold beer and just post the link.

Your Rights Made Simple

Cheers Gabs.

Hope everyones well

James

[muckshifter]

Stuck this tread ... so we wont loos it.

[gabriella]

Dear Techny

Thanks, the threads look good to me and hopefully will be helpful to others too.......

Thanx alot

Gabriella x

[christopherpostill]

i spent ages reading up on the distance selling act (probably the most important one to us lot) just looking to see what i could and could not do.

very interesting, worth a read if you shop online.

[muckshifter]

How the Distance Selling Regulations (DSR) can help protect your purchase.

The scope of the Consumer Protection Distance Selling Regulations 2000 is very broad. They cover both goods and services where the contact is made without face-to-face contact between supplier and consumer, and include products bought online, by phone, fax, TV and mail order.

When a customer buys in this way from a trader, the trader must offer the customer clear information. This includes details of the goods or services offered, delivery arrangements and payment, as well as the supplier’s details.

Many companies are still failing to put clear business addresses and contact numbers on their websites … this is a breach of the regulations. This information can be given to customers verbally but must also be given in writing.

The normal “cooling-off” period is seven days, although some retailers offer longer. Retailer must also say how long the offer or the price remains valid. The consumer’s cancellation right must also be spelled out before they buy.

Retailers can demand that the consumer pays the return cost of carriage but only if they state this in the terms and conditions. However, this doesn’t apply if the goods are faulty because then the Sale of Goods Act states that the consumer shouldn’t be left out of pocket. (mucks note ... it is on the earnest of the trader to prove the good were not faulty.)

Retailers are also not allowed to charge what is called a “restocking fee” (to cover the cost of things such as repackaging) for returned goods.


Mucks comment ...
If you find any of these "regulations" being broken ... contact your Local Trading Standards Office, they will be pleased to know.

Mucks. B)

[stuartw101]

can anyone help with with this? ive had a look at that but im not sure if i can do anything.

I bought the Aspire T140 pc from SHOPACER.CO.UK and i have had a nightmare with them.

Basically set up the pc and used the monitor i use with my old pc which is only 2 years old, i set the new pc up with my old pc and the monitor stayed in standby. The pc sounds like it is booting but the keyboard lights do not come on at all. I phoned them up and explained this and said it sounds like it needs repairing and gave me no suggestions for what i should try other than another monitor which i did try. They picked it up and i contacted them few days later and found out they had tried different monitors on it and they all worked on it. Now they are saying i have to pay £30, £15 for collection and £15 to get it back + about £5 phone bill constantly phoning their 0870 number.

What should i do, should i pay £30 to get it back, because they say there is no fault with it.

My argument is that they told me it needed to be repaired therefore i agreed for it to be picked up not knowing whether there was a fault with it or not, they didnt offer me any reasons why my monitors didnt work on it or suggest i buy a new monitor. Also doesnt it says that

"retailers can demand that the consumer pays the return cost of carriage but only if they state this in the terms and conditions. However, this doesn’t apply if the goods are faulty because then the Sale of Goods Act states that the consumer shouldn’t be left out of pocket. (mucks note ... it is on the earnest of the trader to prove the good were not faulty.)"

What you think? Also where can i find the websites terms and conditions? www.shopacer.co.uk

Thanks

[muckshifter]

Hello stuartw101, welcome to the forum ...

I think you will find their Terms & Conditions contravene the Distance Selling Act and Sales of Goods Act but they probably don't know it.

It will be on your earnest to point it out to them ... I strongly suggest you enlist the help of your local "Citizens Advice" and or "Trading Standards Office" they are better placed to advise you.

Sorry to say but most "Joe Public" bite the bullet and pay-up ... If you paid by Credit Card, get them involved now.

[stuartw101]

i paid using my solo card over the internet, and i said that i would pay the extra £30, they didnt ask for my card details so i take it they still had them freom when i bought the pc from the internet? so what case have i got then?

thanks for replying i was struggling to do anything.

[muckshifter]

Originally Posted by stuartw101

i paid using my solo card over the internet, and i said that i would pay the extra £30, they didnt ask for my card details so i take it they still had them freom when i bought the pc from the internet? so what case have i got then?

thanks for replying i was struggling to do anything.

A 'Solo' card is not a Credit Card get in touch with your bank and see if they can help, be honest with them.

Again, ask 'CAB' or Trading Standards, they are in the book, for any assistance they can offer.

I'm no leagal beagal, so the best I can do is help point you in the right direction. Sorry and good luck.

[stuartw101]

thanks they said i will get my pc back today but its 3.30pm and its still not here lol i have email my local trading standards office but havent recieved a reply yet.

so what do you think i should argue? you think i have a case?

thanks