My Outlook crashes often, and then will not reopen without being in safe mode
and scanning all of my files, which takes about 45 minutes. It is now at the
point where I will close the program normally, without it crashing, and it
still tells me that it did not close properly. Any ideas?

You have some interfering add-in installed? Perhaps an anti-virus e-mail
scanner? If so uninstall it. Install the Anti-virus without the e-mail
scanning add-in.

Jenell wrote:

> My Outlook crashes often, and then will not reopen without being in safe mode
> and scanning all of my files, which takes about 45 minutes. It is now at the
> point where I will close the program normally, without it crashing, and it
> still tells me that it did not close properly. Any ideas?

Jenell wrote:

> My Outlook crashes often, and then will not reopen without being in safe mode
> and scanning all of my files, which takes about 45 minutes. It is now at the
> point where I will close the program normally, without it crashing, and it
> still tells me that it did not close properly. Any ideas?

Is "safe mode":
- Outlook's safe mode ("outlook.exe /safe")?
- Or Windows' Safe Mode?

If you mean Outlook's safe mode, and because the crash doesn't happen,
then you have an incompatible add-on that you installed in Outlook.
When Outlook loads, it also loads all enabled add-ons. If an add-on
hangs or crashes on load then Outlook also hangs or crashes. When
Outlook exits, it must first unload all the enabled add-ons. If an
add-on hangs or crashes on unload then Outlook also hangs or crashes.
Seems you have pretty much identified that you installed an add-on that
is causing the crashing and/or corruption of your message store. Get
rid of it.

It could be that Outlook still crashes at shutdown by an add-in.
Which add-ins do you have installed?

Disable them all and see if it still happens. If not, you can enable them
one-by-one and test in between to find the culprit.
See http://www.msoutlook.info/question/88

Note that the gears icon must be gone before closing Outlook or you'll get
the same error again at next startup.
See http://www.msoutlook.info/question/128

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

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"Jenell" <(E-Mail Removed)> wrote in message
news:4CF62628-AAD0-48A9-86CA-(E-Mail Removed)...
> My Outlook crashes often, and then will not reopen without being in safe
> mode
> and scanning all of my files, which takes about 45 minutes. It is now at
> the
> point where I will close the program normally, without it crashing, and it
> still tells me that it did not close properly. Any ideas?