When I log off 1 user and log on another or switch users without restarting
my computer I receive an Outlook error (0x80042108) : 'Outlook is unable to
connect to you incoming (POP3) e-mail server.' I have contacted my ISP and
they say it is a problem with my Outlook. I basically can only get one
account to work at a time and have to restart my computer any time I want to
switch to another account and check email. I have tried deleting and
recreating accounts to no avail. Any suggestions?

It sounds like an authentication issue with the server to me. Does each
account have its own password to the POP and SMTP servers?

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"lg_lyman" wrote:

> When I log off 1 user and log on another or switch users without restarting
> my computer I receive an Outlook error (0x80042108) : 'Outlook is unable to
> connect to you incoming (POP3) e-mail server.' I have contacted my ISP and
> they say it is a problem with my Outlook. I basically can only get one
> account to work at a time and have to restart my computer any time I want to
> switch to another account and check email. I have tried deleting and
> recreating accounts to no avail. Any suggestions?

Each has its own User Name and Password. One is mine, one is my wife's, and
one is for work.

"K. Orland" wrote:

> It sounds like an authentication issue with the server to me. Does each
> account have its own password to the POP and SMTP servers?
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "lg_lyman" wrote:
>
> > When I log off 1 user and log on another or switch users without restarting
> > my computer I receive an Outlook error (0x80042108) : 'Outlook is unable to
> > connect to you incoming (POP3) e-mail server.' I have contacted my ISP and
> > they say it is a problem with my Outlook. I basically can only get one
> > account to work at a time and have to restart my computer any time I want to
> > switch to another account and check email. I have tried deleting and
> > recreating accounts to no avail. Any suggestions?

Yes. All with Road Runner.

"K. Orland" wrote:

> All mail accounts are with the same ISP?
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "lg_lyman" wrote:
>
> > Each has its own User Name and Password. One is mine, one is my wife's, and
> > one is for work.
> >
> > "K. Orland" wrote:
> >
> > > It sounds like an authentication issue with the server to me. Does each
> > > account have its own password to the POP and SMTP servers?
> > >
> > > --
> > > Kathleen Orland - MVP Outlook
> > > Outlook Tips: http://www.outlook-tips.net/
> > > http://www.howto-outlook.com/
> > >
> > >
> > >
> > > "lg_lyman" wrote:
> > >
> > > > When I log off 1 user and log on another or switch users without restarting
> > > > my computer I receive an Outlook error (0x80042108) : 'Outlook is unable to
> > > > connect to you incoming (POP3) e-mail server.' I have contacted my ISP and
> > > > they say it is a problem with my Outlook. I basically can only get one
> > > > account to work at a time and have to restart my computer any time I want to
> > > > switch to another account and check email. I have tried deleting and
> > > > recreating accounts to no avail. Any suggestions?

Do you have anything going on that may hold Outlook open in the background
such as fax software, synch software (for a handheld), AV scanning your
incoming/outgoing email, Add Ins or COMs?

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"lg_lyman" wrote:

> Yes. All with Road Runner.
>
> "K. Orland" wrote:
>
> > All mail accounts are with the same ISP?
> >
> > --
> > Kathleen Orland - MVP Outlook
> > Outlook Tips: http://www.outlook-tips.net/
> > http://www.howto-outlook.com/
> >
> >
> >
> > "lg_lyman" wrote:
> >
> > > Each has its own User Name and Password. One is mine, one is my wife's, and
> > > one is for work.
> > >
> > > "K. Orland" wrote:
> > >
> > > > It sounds like an authentication issue with the server to me. Does each
> > > > account have its own password to the POP and SMTP servers?
> > > >
> > > > --
> > > > Kathleen Orland - MVP Outlook
> > > > Outlook Tips: http://www.outlook-tips.net/
> > > > http://www.howto-outlook.com/
> > > >
> > > >
> > > >
> > > > "lg_lyman" wrote:
> > > >
> > > > > When I log off 1 user and log on another or switch users without restarting
> > > > > my computer I receive an Outlook error (0x80042108) : 'Outlook is unable to
> > > > > connect to you incoming (POP3) e-mail server.' I have contacted my ISP and
> > > > > they say it is a problem with my Outlook. I basically can only get one
> > > > > account to work at a time and have to restart my computer any time I want to
> > > > > switch to another account and check email. I have tried deleting and
> > > > > recreating accounts to no avail. Any suggestions?

All mail accounts are with the same ISP?

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"lg_lyman" wrote:

> Each has its own User Name and Password. One is mine, one is my wife's, and
> one is for work.
>
> "K. Orland" wrote:
>
> > It sounds like an authentication issue with the server to me. Does each
> > account have its own password to the POP and SMTP servers?
> >
> > --
> > Kathleen Orland - MVP Outlook
> > Outlook Tips: http://www.outlook-tips.net/
> > http://www.howto-outlook.com/
> >
> >
> >
> > "lg_lyman" wrote:
> >
> > > When I log off 1 user and log on another or switch users without restarting
> > > my computer I receive an Outlook error (0x80042108) : 'Outlook is unable to
> > > connect to you incoming (POP3) e-mail server.' I have contacted my ISP and
> > > they say it is a problem with my Outlook. I basically can only get one
> > > account to work at a time and have to restart my computer any time I want to
> > > switch to another account and check email. I have tried deleting and
> > > recreating accounts to no avail. Any suggestions?

I have ActiveSync for my palm pilot. I think I have it disabled, but not
sure. It's been active the whole time, and this problem is recent. Should I
try disabling it?

"K. Orland" wrote:

> Do you have anything going on that may hold Outlook open in the background
> such as fax software, synch software (for a handheld), AV scanning your
> incoming/outgoing email, Add Ins or COMs?
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "lg_lyman" wrote:
>
> > Yes. All with Road Runner.
> >
> > "K. Orland" wrote:
> >
> > > All mail accounts are with the same ISP?
> > >
> > > --
> > > Kathleen Orland - MVP Outlook
> > > Outlook Tips: http://www.outlook-tips.net/
> > > http://www.howto-outlook.com/
> > >
> > >
> > >
> > > "lg_lyman" wrote:
> > >
> > > > Each has its own User Name and Password. One is mine, one is my wife's, and
> > > > one is for work.
> > > >
> > > > "K. Orland" wrote:
> > > >
> > > > > It sounds like an authentication issue with the server to me. Does each
> > > > > account have its own password to the POP and SMTP servers?
> > > > >
> > > > > --
> > > > > Kathleen Orland - MVP Outlook
> > > > > Outlook Tips: http://www.outlook-tips.net/
> > > > > http://www.howto-outlook.com/
> > > > >
> > > > >
> > > > >
> > > > > "lg_lyman" wrote:
> > > > >
> > > > > > When I log off 1 user and log on another or switch users without restarting
> > > > > > my computer I receive an Outlook error (0x80042108) : 'Outlook is unable to
> > > > > > connect to you incoming (POP3) e-mail server.' I have contacted my ISP and
> > > > > > they say it is a problem with my Outlook. I basically can only get one
> > > > > > account to work at a time and have to restart my computer any time I want to
> > > > > > switch to another account and check email. I have tried deleting and
> > > > > > recreating accounts to no avail. Any suggestions?

I think that would be a good test.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"lg_lyman" wrote:

> I have ActiveSync for my palm pilot. I think I have it disabled, but not
> sure. It's been active the whole time, and this problem is recent. Should I
> try disabling it?
>
> "K. Orland" wrote:
>
> > Do you have anything going on that may hold Outlook open in the background
> > such as fax software, synch software (for a handheld), AV scanning your
> > incoming/outgoing email, Add Ins or COMs?
> >
> > --
> > Kathleen Orland - MVP Outlook
> > Outlook Tips: http://www.outlook-tips.net/
> > http://www.howto-outlook.com/
> >
> >
> >
> > "lg_lyman" wrote:
> >
> > > Yes. All with Road Runner.
> > >
> > > "K. Orland" wrote:
> > >
> > > > All mail accounts are with the same ISP?
> > > >
> > > > --
> > > > Kathleen Orland - MVP Outlook
> > > > Outlook Tips: http://www.outlook-tips.net/
> > > > http://www.howto-outlook.com/
> > > >
> > > >
> > > >
> > > > "lg_lyman" wrote:
> > > >
> > > > > Each has its own User Name and Password. One is mine, one is my wife's, and
> > > > > one is for work.
> > > > >
> > > > > "K. Orland" wrote:
> > > > >
> > > > > > It sounds like an authentication issue with the server to me. Does each
> > > > > > account have its own password to the POP and SMTP servers?
> > > > > >
> > > > > > --
> > > > > > Kathleen Orland - MVP Outlook
> > > > > > Outlook Tips: http://www.outlook-tips.net/
> > > > > > http://www.howto-outlook.com/
> > > > > >
> > > > > >
> > > > > >
> > > > > > "lg_lyman" wrote:
> > > > > >
> > > > > > > When I log off 1 user and log on another or switch users without restarting
> > > > > > > my computer I receive an Outlook error (0x80042108) : 'Outlook is unable to
> > > > > > > connect to you incoming (POP3) e-mail server.' I have contacted my ISP and
> > > > > > > they say it is a problem with my Outlook. I basically can only get one
> > > > > > > account to work at a time and have to restart my computer any time I want to
> > > > > > > switch to another account and check email. I have tried deleting and
> > > > > > > recreating accounts to no avail. Any suggestions?

So I disabled ActiveSync and also made sure that Outlook was not starting up
automatically and not staying open when logging off. Still same issue.

"K. Orland" wrote:

> I think that would be a good test.
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "lg_lyman" wrote:
>
> > I have ActiveSync for my palm pilot. I think I have it disabled, but not
> > sure. It's been active the whole time, and this problem is recent. Should I
> > try disabling it?
> >
> > "K. Orland" wrote:
> >
> > > Do you have anything going on that may hold Outlook open in the background
> > > such as fax software, synch software (for a handheld), AV scanning your
> > > incoming/outgoing email, Add Ins or COMs?
> > >
> > > --
> > > Kathleen Orland - MVP Outlook
> > > Outlook Tips: http://www.outlook-tips.net/
> > > http://www.howto-outlook.com/
> > >
> > >
> > >
> > > "lg_lyman" wrote:
> > >
> > > > Yes. All with Road Runner.
> > > >
> > > > "K. Orland" wrote:
> > > >
> > > > > All mail accounts are with the same ISP?
> > > > >
> > > > > --
> > > > > Kathleen Orland - MVP Outlook
> > > > > Outlook Tips: http://www.outlook-tips.net/
> > > > > http://www.howto-outlook.com/
> > > > >
> > > > >
> > > > >
> > > > > "lg_lyman" wrote:
> > > > >
> > > > > > Each has its own User Name and Password. One is mine, one is my wife's, and
> > > > > > one is for work.
> > > > > >
> > > > > > "K. Orland" wrote:
> > > > > >
> > > > > > > It sounds like an authentication issue with the server to me. Does each
> > > > > > > account have its own password to the POP and SMTP servers?
> > > > > > >
> > > > > > > --
> > > > > > > Kathleen Orland - MVP Outlook
> > > > > > > Outlook Tips: http://www.outlook-tips.net/
> > > > > > > http://www.howto-outlook.com/
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > "lg_lyman" wrote:
> > > > > > >
> > > > > > > > When I log off 1 user and log on another or switch users without restarting
> > > > > > > > my computer I receive an Outlook error (0x80042108) : 'Outlook is unable to
> > > > > > > > connect to you incoming (POP3) e-mail server.' I have contacted my ISP and
> > > > > > > > they say it is a problem with my Outlook. I basically can only get one
> > > > > > > > account to work at a time and have to restart my computer any time I want to
> > > > > > > > switch to another account and check email. I have tried deleting and
> > > > > > > > recreating accounts to no avail. Any suggestions?

As Outlook is opened for each account, do you have it set to prompt for a
username and password?

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"lg_lyman" wrote:

> So I disabled ActiveSync and also made sure that Outlook was not starting up
> automatically and not staying open when logging off. Still same issue.
>
> "K. Orland" wrote:
>
> > I think that would be a good test.
> >
> > --
> > Kathleen Orland - MVP Outlook
> > Outlook Tips: http://www.outlook-tips.net/
> > http://www.howto-outlook.com/
> >
> >
> >
> > "lg_lyman" wrote:
> >
> > > I have ActiveSync for my palm pilot. I think I have it disabled, but not
> > > sure. It's been active the whole time, and this problem is recent. Should I
> > > try disabling it?
> > >
> > > "K. Orland" wrote:
> > >
> > > > Do you have anything going on that may hold Outlook open in the background
> > > > such as fax software, synch software (for a handheld), AV scanning your
> > > > incoming/outgoing email, Add Ins or COMs?
> > > >
> > > > --
> > > > Kathleen Orland - MVP Outlook
> > > > Outlook Tips: http://www.outlook-tips.net/
> > > > http://www.howto-outlook.com/
> > > >
> > > >
> > > >
> > > > "lg_lyman" wrote:
> > > >
> > > > > Yes. All with Road Runner.
> > > > >
> > > > > "K. Orland" wrote:
> > > > >
> > > > > > All mail accounts are with the same ISP?
> > > > > >
> > > > > > --
> > > > > > Kathleen Orland - MVP Outlook
> > > > > > Outlook Tips: http://www.outlook-tips.net/
> > > > > > http://www.howto-outlook.com/
> > > > > >
> > > > > >
> > > > > >
> > > > > > "lg_lyman" wrote:
> > > > > >
> > > > > > > Each has its own User Name and Password. One is mine, one is my wife's, and
> > > > > > > one is for work.
> > > > > > >
> > > > > > > "K. Orland" wrote:
> > > > > > >
> > > > > > > > It sounds like an authentication issue with the server to me. Does each
> > > > > > > > account have its own password to the POP and SMTP servers?
> > > > > > > >
> > > > > > > > --
> > > > > > > > Kathleen Orland - MVP Outlook
> > > > > > > > Outlook Tips: http://www.outlook-tips.net/
> > > > > > > > http://www.howto-outlook.com/
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > "lg_lyman" wrote:
> > > > > > > >
> > > > > > > > > When I log off 1 user and log on another or switch users without restarting
> > > > > > > > > my computer I receive an Outlook error (0x80042108) : 'Outlook is unable to
> > > > > > > > > connect to you incoming (POP3) e-mail server.' I have contacted my ISP and
> > > > > > > > > they say it is a problem with my Outlook. I basically can only get one
> > > > > > > > > account to work at a time and have to restart my computer any time I want to
> > > > > > > > > switch to another account and check email. I have tried deleting and
> > > > > > > > > recreating accounts to no avail. Any suggestions?