[HelenBishop]

can someone please help me make sense of this: THANK YOU!!! Helen in VT
Last diagnostic run time: 04/23/09 14:39:31

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info
HTTP: Successfully connected to www.microsoft.com.
info
FTP (Passive): Successfully connected to ftp.microsoft.com.
info
HTTPS: Successfully connected to www.microsoft.com.


DNS Client Diagnostic

DNS - Not a home user scenario

info
Using Web Proxy: no
info
Resolving name ok for (www.microsoft.com): yes


No DNS servers


DNS failure


Gateway Diagnostic

Gateway

info

The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:

info
Could not get proxy settings via the Automatic Proxy Configuration mechanism
info
This computer has the following default gateway entry(ies): 75.68.152.1
info

This computer has the following IP address(es): 75.68.158.214
info
The default gateway is in the same subnet as this computer
info
The default gateway entry is a valid unicast address
info
The default gateway address was resolved via ARP in 1 try(ies)
info

The default gateway was reached via ICMP Ping in 1 try(ies)
info
TCP port 80 on host 207.46.19.254 was successfully reached
info
The Internet host www.microsoft.com was successfully reached
info
The default gateway is OK


IP Layer Diagnostic
Corrupted IP routing table

info
The default route is valid
info
The loopback route is valid
info
The local host route is valid
info
The local subnet route is valid


Invalid ARP cache entries
action
The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address
info

Valid IP address detected: 75.68.158.214


Wireless Diagnostic

Wireless - Service disabled





Wireless - User SSID





Wireless - First time setup





Wireless - Radio off





Wireless - Out of range





Wireless - Hardware issue





Wireless - Novice user





Wireless - Ad-hoc network





Wireless - Less preferred





Wireless - 802.1x enabled





Wireless - Configuration mismatch





Wireless - Low SNR


WinSock Diagnostic

WinSock status



info

All base service provider entries are present in the Winsock catalog.

info

The Winsock Service provider chains are valid.

info

Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.

info

Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.

error

Provider entry RSVP UDP Service Provider could not perform simple loopback communication. Error -1.

error

Provider entry RSVP TCP Service Provider could not perform simple loopback communication. Error -1.

error

A connectivity problem exists with a base winsock provider.



Network Adapter Diagnostic

Network location detection



info

Using home Internet connection



Network adapter identification


info

Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN

info

Ethernet connection selected



Network adapter status



info

Network connection status: Disconnected

info

Network adapter hardware problem: This device is disabled.

warn

Network adapter status not healthy

action

Automated repair: Enable network connection

action

Enabling the network adapter

info

Network adapter successfully enabled

info

Network connection status: Connected






HTTP, HTTPS, FTP Diagnostic

HTTP, HTTPS, FTP connectivity



warn

FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved

warn

HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved

warn

HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved

warn

FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved

warn

HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved

warn

HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved

error

Could not make an HTTP connection.

error

Could not make an HTTPS connection.

error

Could not make an FTP connection.

[Ian]

Hi Helen,

I've got no idea what you've just posted there Could you put it in to context and explain the problem please?

[muckshifter]

Open the Command Prompt, type in ...

netsh winsock reset

... press enter

[Mike the tech guy]

Hiya,

You need to give us some more detail really - let us know what the problem actually is or what you are trying to find out....just posting a load of commands and responses, just gives most of us a headache...or is it just me!

[HelenBishop]

Oops, I am sorry!!
My PC is Windows XP home edition. it has McAfee, Adaware, IE.


Issue: Connection to internet keeps disappearing, but all the troubleshooting checkers say that everything is working properly. The cable Company says it is something in my computer.



When I lose the connection. I have to go to the Control Panel, Network connections and then click on Repair to regain a connection. I reinstalled IE after reading that suggestion when I searched for “Error 12007 " from the scan results. Now the connection lasts a bit longer but it drops again.

any help for what to do to solve this is very appreciated!!
Helen in Vermont

[HelenBishop]

VirTool:Win32/DelfInject.gen!J may be the culprit . a new scan picked it up...

It also found: c\windows\system32\sdra64.exe (upx)

do you have any info on that??? Thanks again!!

[muckshifter]

Pop along to ...

http://www.bleepingcomputer.com/

... you have an "infection" that needs cleaning.



Another clasic Mcrapie oversight.