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Connection to router or router going bad

 
 
Doug
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      14th Apr 2004
I say it's the router, our vendor says it my set-up. I have a 3Com router
that contains a firewall and VPN capability. It is the link between my DSL
modem and the rest of my network. For over eight months, things have been
working fine with my network setup with static IP's (relatively small
network).

The router is configured with the DSL login info, DNS's etc. The
workstations are configured to use the router's local IP (all local is in
the 192.168.xxx.xxx range) for the gateway and the primary DNS. This has
been working fine until recently we get intermittent loss of DSL service. By
intermittent, some workstations get email, some don't; some people can
browse, some can't; some get email but cannot browse, etc.

By unplugging the power to the router for a few minutes and plugging it back
in and rebooting, everything comes back to normal. At least for a while, it
may last a day, it may last two hours.

I say there is a problem with the router. My vendor who sold me the router
says the only way to fix it is to start using DHCP. If this was the case,
why would it have worked fine for over 8 months.

Any suggestions ?

Thanks,

Doug



 
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Lanwench [MVP - Exchange]
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      14th Apr 2004
What if you change the DNS server IPs to those of your ISP instead?

Doug wrote:
> I say it's the router, our vendor says it my set-up. I have a 3Com
> router that contains a firewall and VPN capability. It is the link
> between my DSL modem and the rest of my network. For over eight
> months, things have been working fine with my network setup with
> static IP's (relatively small network).
>
> The router is configured with the DSL login info, DNS's etc. The
> workstations are configured to use the router's local IP (all local
> is in the 192.168.xxx.xxx range) for the gateway and the primary DNS.
> This has been working fine until recently we get intermittent loss of
> DSL service. By intermittent, some workstations get email, some
> don't; some people can browse, some can't; some get email but cannot
> browse, etc.
>
> By unplugging the power to the router for a few minutes and plugging
> it back in and rebooting, everything comes back to normal. At least
> for a while, it may last a day, it may last two hours.
>
> I say there is a problem with the router. My vendor who sold me the
> router says the only way to fix it is to start using DHCP. If this
> was the case, why would it have worked fine for over 8 months.
>
> Any suggestions ?
>
> Thanks,
>
> Doug



 
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Doug
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      14th Apr 2004
That has worked in the heat of the moment to get connected. But I really
shouldn't have to re-configure each workstation to point to our ISP. That's
what the job of the router is, isn't it ? As we grow, I don't want to have
to adjust 100 workstations if we change ISP's.

Any other thoughts ?

Thanks,

Doug

"Lanwench [MVP - Exchange]"
<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> What if you change the DNS server IPs to those of your ISP instead?
>
> Doug wrote:
> > I say it's the router, our vendor says it my set-up. I have a 3Com
> > router that contains a firewall and VPN capability. It is the link
> > between my DSL modem and the rest of my network. For over eight
> > months, things have been working fine with my network setup with
> > static IP's (relatively small network).
> >
> > The router is configured with the DSL login info, DNS's etc. The
> > workstations are configured to use the router's local IP (all local
> > is in the 192.168.xxx.xxx range) for the gateway and the primary DNS.
> > This has been working fine until recently we get intermittent loss of
> > DSL service. By intermittent, some workstations get email, some
> > don't; some people can browse, some can't; some get email but cannot
> > browse, etc.
> >
> > By unplugging the power to the router for a few minutes and plugging
> > it back in and rebooting, everything comes back to normal. At least
> > for a while, it may last a day, it may last two hours.
> >
> > I say there is a problem with the router. My vendor who sold me the
> > router says the only way to fix it is to start using DHCP. If this
> > was the case, why would it have worked fine for over 8 months.
> >
> > Any suggestions ?
> >
> > Thanks,
> >
> > Doug

>
>




 
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Lanwench [MVP - Exchange]
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      15th Apr 2004
Doug wrote:
> That has worked in the heat of the moment to get connected. But I
> really shouldn't have to re-configure each workstation to point to
> our ISP. That's what the job of the router is, isn't it ?


No, the basic job of the router is to route traffic between networks - not
to proxy DNS.

As we grow,
> I don't want to have to adjust 100 workstations if we change ISP's.


That's what DHCP is for - your router should be able to do it. :-)
>
> Any other thoughts ?
>
> Thanks,
>
> Doug
>
> "Lanwench [MVP - Exchange]"
> <(E-Mail Removed)> wrote in
> message news:(E-Mail Removed)...
>> What if you change the DNS server IPs to those of your ISP instead?
>>
>> Doug wrote:
>>> I say it's the router, our vendor says it my set-up. I have a 3Com
>>> router that contains a firewall and VPN capability. It is the link
>>> between my DSL modem and the rest of my network. For over eight
>>> months, things have been working fine with my network setup with
>>> static IP's (relatively small network).
>>>
>>> The router is configured with the DSL login info, DNS's etc. The
>>> workstations are configured to use the router's local IP (all local
>>> is in the 192.168.xxx.xxx range) for the gateway and the primary
>>> DNS. This has been working fine until recently we get intermittent
>>> loss of DSL service. By intermittent, some workstations get email,
>>> some don't; some people can browse, some can't; some get email but
>>> cannot browse, etc.
>>>
>>> By unplugging the power to the router for a few minutes and plugging
>>> it back in and rebooting, everything comes back to normal. At least
>>> for a while, it may last a day, it may last two hours.
>>>
>>> I say there is a problem with the router. My vendor who sold me the
>>> router says the only way to fix it is to start using DHCP. If this
>>> was the case, why would it have worked fine for over 8 months.
>>>
>>> Any suggestions ?
>>>
>>> Thanks,
>>>
>>> Doug



 
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Doug
Guest
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      15th Apr 2004
Ok, My error on one point that may affect the analysis. The device is
actually a "3Com Office Connect Cable/DSL Secure Gateway" Therefore I do
believe it is the job of this device to proxy the DNS.

Please review the original issue below that I have been having.

Thanks,

Doug




"Lanwench [MVP - Exchange]"
<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Doug wrote:
> > That has worked in the heat of the moment to get connected. But I
> > really shouldn't have to re-configure each workstation to point to
> > our ISP. That's what the job of the router is, isn't it ?

>
> No, the basic job of the router is to route traffic between networks - not
> to proxy DNS.
>
> As we grow,
> > I don't want to have to adjust 100 workstations if we change ISP's.

>
> That's what DHCP is for - your router should be able to do it. :-)
> >
> > Any other thoughts ?
> >
> > Thanks,
> >
> > Doug
> >
> > "Lanwench [MVP - Exchange]"
> > <(E-Mail Removed)> wrote in
> > message news:(E-Mail Removed)...
> >> What if you change the DNS server IPs to those of your ISP instead?
> >>
> >> Doug wrote:
> >>> I say it's the router, our vendor says it my set-up. I have a 3Com
> >>> router that contains a firewall and VPN capability. It is the link
> >>> between my DSL modem and the rest of my network. For over eight
> >>> months, things have been working fine with my network setup with
> >>> static IP's (relatively small network).
> >>>
> >>> The router is configured with the DSL login info, DNS's etc. The
> >>> workstations are configured to use the router's local IP (all local
> >>> is in the 192.168.xxx.xxx range) for the gateway and the primary
> >>> DNS. This has been working fine until recently we get intermittent
> >>> loss of DSL service. By intermittent, some workstations get email,
> >>> some don't; some people can browse, some can't; some get email but
> >>> cannot browse, etc.
> >>>
> >>> By unplugging the power to the router for a few minutes and plugging
> >>> it back in and rebooting, everything comes back to normal. At least
> >>> for a while, it may last a day, it may last two hours.
> >>>
> >>> I say there is a problem with the router. My vendor who sold me the
> >>> router says the only way to fix it is to start using DHCP. If this
> >>> was the case, why would it have worked fine for over 8 months.
> >>>
> >>> Any suggestions ?
> >>>
> >>> Thanks,
> >>>
> >>> Doug

>
>




 
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Lanwench [MVP - Exchange]
Guest
Posts: n/a
 
      15th Apr 2004
Doesn't really make any difference - my original comments still apply. I
wouldn't bother trying to have the gateway do any DNS 'proxying' - what's
the purpose? It doesn't do anything for security, and it isn't working. :-)

Doug wrote:
> Ok, My error on one point that may affect the analysis. The device is
> actually a "3Com Office Connect Cable/DSL Secure Gateway" Therefore
> I do believe it is the job of this device to proxy the DNS.
>
> Please review the original issue below that I have been having.
>
> Thanks,
>
> Doug
>
>
>
>
> "Lanwench [MVP - Exchange]"
> <(E-Mail Removed)> wrote in
> message news:(E-Mail Removed)...
>> Doug wrote:
>>> That has worked in the heat of the moment to get connected. But I
>>> really shouldn't have to re-configure each workstation to point to
>>> our ISP. That's what the job of the router is, isn't it ?

>>
>> No, the basic job of the router is to route traffic between networks
>> - not to proxy DNS.
>>
>> As we grow,
>>> I don't want to have to adjust 100 workstations if we change ISP's.

>>
>> That's what DHCP is for - your router should be able to do it. :-)
>>>
>>> Any other thoughts ?
>>>
>>> Thanks,
>>>
>>> Doug
>>>
>>> "Lanwench [MVP - Exchange]"
>>> <(E-Mail Removed)> wrote in
>>> message news:(E-Mail Removed)...
>>>> What if you change the DNS server IPs to those of your ISP instead?
>>>>
>>>> Doug wrote:
>>>>> I say it's the router, our vendor says it my set-up. I have a 3Com
>>>>> router that contains a firewall and VPN capability. It is the link
>>>>> between my DSL modem and the rest of my network. For over eight
>>>>> months, things have been working fine with my network setup with
>>>>> static IP's (relatively small network).
>>>>>
>>>>> The router is configured with the DSL login info, DNS's etc. The
>>>>> workstations are configured to use the router's local IP (all
>>>>> local is in the 192.168.xxx.xxx range) for the gateway and the
>>>>> primary DNS. This has been working fine until recently we get
>>>>> intermittent loss of DSL service. By intermittent, some
>>>>> workstations get email, some don't; some people can browse, some
>>>>> can't; some get email but cannot browse, etc.
>>>>>
>>>>> By unplugging the power to the router for a few minutes and
>>>>> plugging it back in and rebooting, everything comes back to
>>>>> normal. At least for a while, it may last a day, it may last two
>>>>> hours.
>>>>>
>>>>> I say there is a problem with the router. My vendor who sold me
>>>>> the router says the only way to fix it is to start using DHCP. If
>>>>> this was the case, why would it have worked fine for over 8
>>>>> months.
>>>>>
>>>>> Any suggestions ?
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Doug



 
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