With increasing frequency, my Outlook keeps losing connection with one of my
Internet providers (and thus my business IMAP e-mail account). I have been
going under edit to connect to it (which works well), but the problem seems
to be gettign worse. Could my Norton security software be causing this?

P.S. My Outlook's connection to my other POP e-mail account (a different
provider) has always worked.

Thanks.

Version of Outlook?
What's the exact error returned?

Yes, Norton could cause this. Disable its integration with Outlook and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Tom" <(E-Mail Removed)> wrote in message
news:3D08DF35-493B-45AC-88BA-(E-Mail Removed)...
> With increasing frequency, my Outlook keeps losing connection with one of
> my
> Internet providers (and thus my business IMAP e-mail account). I have been
> going under edit to connect to it (which works well), but the problem
> seems
> to be gettign worse. Could my Norton security software be causing this?
>
> P.S. My Outlook's connection to my other POP e-mail account (a different
> provider) has always worked.
>
> Thanks.

Thanks. I have the new 2007 version. As I recall, the message is fairly
simple, saying something like "Outlook is offline...connection to (Internet
provider's mail server) was disconnected." It's strange...I started having
these problems when I switched over that address from a POP to an IMAP (at
the suggestion of my Internet provider).

I know so little about this stuff. Would disconnecting my Norton from my
Outlook be unsafe? Thanks,

"Roady [MVP]" wrote:

> Version of Outlook?
> What's the exact error returned?
>
> Yes, Norton could cause this. Disable its integration with Outlook and try
> again.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Tom" <(E-Mail Removed)> wrote in message
> news:3D08DF35-493B-45AC-88BA-(E-Mail Removed)...
> > With increasing frequency, my Outlook keeps losing connection with one of
> > my
> > Internet providers (and thus my business IMAP e-mail account). I have been
> > going under edit to connect to it (which works well), but the problem
> > seems
> > to be gettign worse. Could my Norton security software be causing this?
> >
> > P.S. My Outlook's connection to my other POP e-mail account (a different
> > provider) has always worked.
> >
> > Thanks.
>
>

No, virus scanner integration in Outlook is redundant and doesn't offer any
extra layer of protection.
See http://www.msoutlook.info/question/20

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Tom" <(E-Mail Removed)> wrote in message
news:AD967D2A-522E-49E7-9A26-(E-Mail Removed)...
> Thanks. I have the new 2007 version. As I recall, the message is fairly
> simple, saying something like "Outlook is offline...connection to
> (Internet
> provider's mail server) was disconnected." It's strange...I started having
> these problems when I switched over that address from a POP to an IMAP (at
> the suggestion of my Internet provider).
>
> I know so little about this stuff. Would disconnecting my Norton from my
> Outlook be unsafe? Thanks,
>
> "Roady [MVP]" wrote:
>
>> Version of Outlook?
>> What's the exact error returned?
>>
>> Yes, Norton could cause this. Disable its integration with Outlook and
>> try
>> again.
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "Tom" <(E-Mail Removed)> wrote in message
>> news:3D08DF35-493B-45AC-88BA-(E-Mail Removed)...
>> > With increasing frequency, my Outlook keeps losing connection with one
>> > of
>> > my
>> > Internet providers (and thus my business IMAP e-mail account). I have
>> > been
>> > going under edit to connect to it (which works well), but the problem
>> > seems
>> > to be gettign worse. Could my Norton security software be causing this?
>> >
>> > P.S. My Outlook's connection to my other POP e-mail account (a
>> > different
>> > provider) has always worked.
>> >
>> > Thanks.
>>
>>

I tried that and it didn't help. Do you think I should maybe switch the
protocol back to POP? I am at a loss, here. Thanks

"Roady [MVP]" wrote:

> No, virus scanner integration in Outlook is redundant and doesn't offer any
> extra layer of protection.
> See http://www.msoutlook.info/question/20
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Tom" <(E-Mail Removed)> wrote in message
> news:AD967D2A-522E-49E7-9A26-(E-Mail Removed)...
> > Thanks. I have the new 2007 version. As I recall, the message is fairly
> > simple, saying something like "Outlook is offline...connection to
> > (Internet
> > provider's mail server) was disconnected." It's strange...I started having
> > these problems when I switched over that address from a POP to an IMAP (at
> > the suggestion of my Internet provider).
> >
> > I know so little about this stuff. Would disconnecting my Norton from my
> > Outlook be unsafe? Thanks,
> >
> > "Roady [MVP]" wrote:
> >
> >> Version of Outlook?
> >> What's the exact error returned?
> >>
> >> Yes, Norton could cause this. Disable its integration with Outlook and
> >> try
> >> again.
> >>
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> http://www.msoutlook.info/
> >> Real World Questions, Real World Answers
> >>
> >> -----
> >>
> >> "Tom" <(E-Mail Removed)> wrote in message
> >> news:3D08DF35-493B-45AC-88BA-(E-Mail Removed)...
> >> > With increasing frequency, my Outlook keeps losing connection with one
> >> > of
> >> > my
> >> > Internet providers (and thus my business IMAP e-mail account). I have
> >> > been
> >> > going under edit to connect to it (which works well), but the problem
> >> > seems
> >> > to be gettign worse. Could my Norton security software be causing this?
> >> >
> >> > P.S. My Outlook's connection to my other POP e-mail account (a
> >> > different
> >> > provider) has always worked.
> >> >
> >> > Thanks.
> >>
> >>
>

That would be your choice ;-)
How's IMAP's performance of that account when using Outlook Express/Windows
Live Mail?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Tom" <(E-Mail Removed)> wrote in message
news:F3E06229-B7C8-4E03-ABB5-(E-Mail Removed)...
> I tried that and it didn't help. Do you think I should maybe switch the
> protocol back to POP? I am at a loss, here. Thanks
>
> "Roady [MVP]" wrote:
>
>> No, virus scanner integration in Outlook is redundant and doesn't offer
>> any
>> extra layer of protection.
>> See http://www.msoutlook.info/question/20
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "Tom" <(E-Mail Removed)> wrote in message
>> news:AD967D2A-522E-49E7-9A26-(E-Mail Removed)...
>> > Thanks. I have the new 2007 version. As I recall, the message is fairly
>> > simple, saying something like "Outlook is offline...connection to
>> > (Internet
>> > provider's mail server) was disconnected." It's strange...I started
>> > having
>> > these problems when I switched over that address from a POP to an IMAP
>> > (at
>> > the suggestion of my Internet provider).
>> >
>> > I know so little about this stuff. Would disconnecting my Norton from
>> > my
>> > Outlook be unsafe? Thanks,
>> >
>> > "Roady [MVP]" wrote:
>> >
>> >> Version of Outlook?
>> >> What's the exact error returned?
>> >>
>> >> Yes, Norton could cause this. Disable its integration with Outlook and
>> >> try
>> >> again.
>> >>
>> >> --
>> >> Robert Sparnaaij [MVP-Outlook]
>> >> Coauthor, Configuring Microsoft Outlook 2003
>> >> http://www.howto-outlook.com/
>> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>> >>
>> >> http://www.msoutlook.info/
>> >> Real World Questions, Real World Answers
>> >>
>> >> -----
>> >>
>> >> "Tom" <(E-Mail Removed)> wrote in message
>> >> news:3D08DF35-493B-45AC-88BA-(E-Mail Removed)...
>> >> > With increasing frequency, my Outlook keeps losing connection with
>> >> > one
>> >> > of
>> >> > my
>> >> > Internet providers (and thus my business IMAP e-mail account). I
>> >> > have
>> >> > been
>> >> > going under edit to connect to it (which works well), but the
>> >> > problem
>> >> > seems
>> >> > to be gettign worse. Could my Norton security software be causing
>> >> > this?
>> >> >
>> >> > P.S. My Outlook's connection to my other POP e-mail account (a
>> >> > different
>> >> > provider) has always worked.
>> >> >
>> >> > Thanks.
>> >>
>> >>
>>