When I used to run Outlook 2000 on my old Presario (WindowsME) a dialogue
box would pop up and ask me if I wanted to connect to the internet.
But now on my emachines (WindowsXP) running the exact same Outlook 2000, the
box does not come up automatically. I have to initiate it by clicking "My
ISP" or hitting the "Send/Receive" button. I can't find any button that says
to connect when I run the program. Is there a way to get the box so I can
select to connect online or work offline when I start Outlook?

You must provide your mail support mode, mail account type and the
connection type you specified for that account for anyone to answer your
question.
------
Russ Valentine
[MVP-Outlook]

SF wrote:
> When I used to run Outlook 2000 on my old Presario (WindowsME) a dialogue
> box would pop up and ask me if I wanted to connect to the internet.
> But now on my emachines (WindowsXP) running the exact same Outlook 2000, the
> box does not come up automatically. I have to initiate it by clicking "My
> ISP" or hitting the "Send/Receive" button. I can't find any button that says
> to connect when I run the program. Is there a way to get the box so I can
> select to connect online or work offline when I start Outlook?
>
>

Thanks for the heads-up. I'm not sure what I'm doing and I didn't know what
was needed.

I am using Earthlink
And POP3
under TOOLS/ACCOUNTS the listing under the heading of "Type" is:
"mail (default)"

As for mail support mode, I looked under the help index for "mode" and
various combinations of "mail support mode" but I cannot find out what that
means. Sorry. You'll have to tell me where to look for the mode.



"Russ Valentine [MVP Outlook]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> You must provide your mail support mode, mail account type and the
> connection type you specified for that account for anyone to answer your
> question.
> ------
> Russ Valentine
> [MVP-Outlook]
>
> SF wrote:
>> When I used to run Outlook 2000 on my old Presario (WindowsME) a dialogue
>> box would pop up and ask me if I wanted to connect to the internet.
>> But now on my emachines (WindowsXP) running the exact same Outlook 2000,
>> the box does not come up automatically. I have to initiate it by clicking
>> "My ISP" or hitting the "Send/Receive" button. I can't find any button
>> that says to connect when I run the program. Is there a way to get the
>> box so I can select to connect online or work offline when I start
>> Outlook?
>>

No. The connection type is what you set in properties of your mail
account: LAN, Phone Line, or 3rd party dialer.

Line 2 of Help | About returns your mail support mode.
------
Russ Valentine
[MVP-Outlook]

SF wrote:
> Thanks for the heads-up. I'm not sure what I'm doing and I didn't know what
> was needed.
>
> I am using Earthlink
> And POP3
> under TOOLS/ACCOUNTS the listing under the heading of "Type" is:
> "mail (default)"
>
> As for mail support mode, I looked under the help index for "mode" and
> various combinations of "mail support mode" but I cannot find out what that
> means. Sorry. You'll have to tell me where to look for the mode.
>
>
>
> "Russ Valentine [MVP Outlook]" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>
>>You must provide your mail support mode, mail account type and the
>>connection type you specified for that account for anyone to answer your
>>question.
>>------
>>Russ Valentine
>>[MVP-Outlook]
>>
>>SF wrote:
>>
>>>When I used to run Outlook 2000 on my old Presario (WindowsME) a dialogue
>>>box would pop up and ask me if I wanted to connect to the internet.
>>>But now on my emachines (WindowsXP) running the exact same Outlook 2000,
>>>the box does not come up automatically. I have to initiate it by clicking
>>>"My ISP" or hitting the "Send/Receive" button. I can't find any button
>>>that says to connect when I run the program. Is there a way to get the
>>>box so I can select to connect online or work offline when I start
>>>Outlook?
>>>
>
>

Internet Mail Only.

in Tools / Accounts / Properties /Connection I have the middle button
selected: "Connect using my phone line".


"Russ Valentine [MVP Outlook]" <(E-Mail Removed)> wrote in message
news:uj%(E-Mail Removed)...
> No. The connection type is what you set in properties of your mail
> account: LAN, Phone Line, or 3rd party dialer.
>
> Line 2 of Help | About returns your mail support mode.
> ------
> Russ Valentine
> [MVP-Outlook]
>
> SF wrote:
>> Thanks for the heads-up. I'm not sure what I'm doing and I didn't know
>> what was needed.
>>
>> I am using Earthlink
>> And POP3
>> under TOOLS/ACCOUNTS the listing under the heading of "Type" is:
>> "mail (default)"
>>
>> As for mail support mode, I looked under the help index for "mode" and
>> various combinations of "mail support mode" but I cannot find out what
>> that means. Sorry. You'll have to tell me where to look for the mode.
>>
>>
>>
>> "Russ Valentine [MVP Outlook]" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>
>>>You must provide your mail support mode, mail account type and the
>>>connection type you specified for that account for anyone to answer your
>>>question.
>>>------
>>>Russ Valentine
>>>[MVP-Outlook]
>>>
>>>SF wrote:
>>>
>>>>When I used to run Outlook 2000 on my old Presario (WindowsME) a
>>>>dialogue box would pop up and ask me if I wanted to connect to the
>>>>internet.
>>>>But now on my emachines (WindowsXP) running the exact same Outlook 2000,
>>>>the box does not come up automatically. I have to initiate it by
>>>>clicking "My ISP" or hitting the "Send/Receive" button. I can't find any
>>>>button that says to connect when I run the program. Is there a way to
>>>>get the box so I can select to connect online or work offline when I
>>>>start Outlook?
>>>>
>>

Tools menu > Options > Mail Delivery tab > "Check mail every X minutes box"

Russ Valentine
[MVP-Outlook]

SF wrote:
> Internet Mail Only.
>
> in Tools / Accounts / Properties /Connection I have the middle button
> selected: "Connect using my phone line".
>
>
> "Russ Valentine [MVP Outlook]" <(E-Mail Removed)> wrote in message
> news:uj%(E-Mail Removed)...
>
>>No. The connection type is what you set in properties of your mail
>>account: LAN, Phone Line, or 3rd party dialer.
>>
>>Line 2 of Help | About returns your mail support mode.
>>------
>>Russ Valentine
>>[MVP-Outlook]
>>
>>SF wrote:
>>
>>>Thanks for the heads-up. I'm not sure what I'm doing and I didn't know
>>>what was needed.
>>>
>>>I am using Earthlink
>>>And POP3
>>>under TOOLS/ACCOUNTS the listing under the heading of "Type" is:
>>>"mail (default)"
>>>
>>>As for mail support mode, I looked under the help index for "mode" and
>>>various combinations of "mail support mode" but I cannot find out what
>>>that means. Sorry. You'll have to tell me where to look for the mode.
>>>
>>>
>>>
>>>"Russ Valentine [MVP Outlook]" <(E-Mail Removed)> wrote in message
>>>news:(E-Mail Removed)...
>>>
>>>
>>>>You must provide your mail support mode, mail account type and the
>>>>connection type you specified for that account for anyone to answer your
>>>>question.
>>>>------
>>>>Russ Valentine
>>>>[MVP-Outlook]
>>>>
>>>>SF wrote:
>>>>
>>>>
>>>>>When I used to run Outlook 2000 on my old Presario (WindowsME) a
>>>>>dialogue box would pop up and ask me if I wanted to connect to the
>>>>>internet.
>>>>>But now on my emachines (WindowsXP) running the exact same Outlook 2000,
>>>>>the box does not come up automatically. I have to initiate it by
>>>>>clicking "My ISP" or hitting the "Send/Receive" button. I can't find any
>>>>>button that says to connect when I run the program. Is there a way to
>>>>>get the box so I can select to connect online or work offline when I
>>>>>start Outlook?
>>>>>
>>>
>

That box is set at 10 minutes and is checked (which I believe is the
default?). It's always been checked and set for 10 min.
But the system still won't call up the connect dialogue box when first
starting Outlook.
(Sorry. I wish I could give you some piece of information that would make
you slap your forehead and say "Do this! Now the problem is fixed."
But I don't know what information that would be.)


"Russ Valentine [MVP Outlook]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Tools menu > Options > Mail Delivery tab > "Check mail every X minutes
> box"
>
> Russ Valentine
> [MVP-Outlook]
>
> SF wrote:
>> Internet Mail Only.
>>
>> in Tools / Accounts / Properties /Connection I have the middle
>> button selected: "Connect using my phone line".
>>
>>
>> "Russ Valentine [MVP Outlook]" <(E-Mail Removed)> wrote in message
>> news:uj%(E-Mail Removed)...
>>
>>>No. The connection type is what you set in properties of your mail
>>>account: LAN, Phone Line, or 3rd party dialer.
>>>
>>>Line 2 of Help | About returns your mail support mode.
>>>------
>>>Russ Valentine
>>>[MVP-Outlook]
>>>
>>>SF wrote:
>>>
>>>>Thanks for the heads-up. I'm not sure what I'm doing and I didn't know
>>>>what was needed.
>>>>
>>>>I am using Earthlink
>>>>And POP3
>>>>under TOOLS/ACCOUNTS the listing under the heading of "Type" is:
>>>>"mail (default)"
>>>>
>>>>As for mail support mode, I looked under the help index for "mode" and
>>>>various combinations of "mail support mode" but I cannot find out what
>>>>that means. Sorry. You'll have to tell me where to look for the mode.
>>>>
>>>>
>>>>
>>>>"Russ Valentine [MVP Outlook]" <(E-Mail Removed)> wrote in message
>>>>news:(E-Mail Removed)...
>>>>
>>>>
>>>>>You must provide your mail support mode, mail account type and the
>>>>>connection type you specified for that account for anyone to answer
>>>>>your question.
>>>>>------
>>>>>Russ Valentine
>>>>>[MVP-Outlook]
>>>>>
>>>>>SF wrote:
>>>>>
>>>>>
>>>>>>When I used to run Outlook 2000 on my old Presario (WindowsME) a
>>>>>>dialogue box would pop up and ask me if I wanted to connect to the
>>>>>>internet.
>>>>>>But now on my emachines (WindowsXP) running the exact same Outlook
>>>>>>2000, the box does not come up automatically. I have to initiate it by
>>>>>>clicking "My ISP" or hitting the "Send/Receive" button. I can't find
>>>>>>any button that says to connect when I run the program. Is there a way
>>>>>>to get the box so I can select to connect online or work offline when
>>>>>>I start Outlook?
>>>>>>
>>>>
>>

Set your connection type to LAN.

Russ Valentine
[MVP-Outlook]

SF wrote:
> That box is set at 10 minutes and is checked (which I believe is the
> default?). It's always been checked and set for 10 min.
> But the system still won't call up the connect dialogue box when first
> starting Outlook.
> (Sorry. I wish I could give you some piece of information that would make
> you slap your forehead and say "Do this! Now the problem is fixed."
> But I don't know what information that would be.)
>
>
> "Russ Valentine [MVP Outlook]" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>
>>Tools menu > Options > Mail Delivery tab > "Check mail every X minutes
>>box"
>>
>>Russ Valentine
>>[MVP-Outlook]
>>
>>SF wrote:
>>
>>>Internet Mail Only.
>>>
>>>in Tools / Accounts / Properties /Connection I have the middle
>>>button selected: "Connect using my phone line".
>>>
>>>
>>>"Russ Valentine [MVP Outlook]" <(E-Mail Removed)> wrote in message
>>>news:uj%(E-Mail Removed)...
>>>
>>>
>>>>No. The connection type is what you set in properties of your mail
>>>>account: LAN, Phone Line, or 3rd party dialer.
>>>>
>>>>Line 2 of Help | About returns your mail support mode.
>>>>------
>>>>Russ Valentine
>>>>[MVP-Outlook]
>>>>
>>>>SF wrote:
>>>>
>>>>
>>>>>Thanks for the heads-up. I'm not sure what I'm doing and I didn't know
>>>>>what was needed.
>>>>>
>>>>>I am using Earthlink
>>>>>And POP3
>>>>>under TOOLS/ACCOUNTS the listing under the heading of "Type" is:
>>>>>"mail (default)"
>>>>>
>>>>>As for mail support mode, I looked under the help index for "mode" and
>>>>>various combinations of "mail support mode" but I cannot find out what
>>>>>that means. Sorry. You'll have to tell me where to look for the mode.
>>>>>
>>>>>
>>>>>
>>>>>"Russ Valentine [MVP Outlook]" <(E-Mail Removed)> wrote in message
>>>>>news:(E-Mail Removed)...
>>>>>
>>>>>
>>>>>
>>>>>>You must provide your mail support mode, mail account type and the
>>>>>>connection type you specified for that account for anyone to answer
>>>>>>your question.
>>>>>>------
>>>>>>Russ Valentine
>>>>>>[MVP-Outlook]
>>>>>>
>>>>>>SF wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>>When I used to run Outlook 2000 on my old Presario (WindowsME) a
>>>>>>>dialogue box would pop up and ask me if I wanted to connect to the
>>>>>>>internet.
>>>>>>>But now on my emachines (WindowsXP) running the exact same Outlook
>>>>>>>2000, the box does not come up automatically. I have to initiate it by
>>>>>>>clicking "My ISP" or hitting the "Send/Receive" button. I can't find
>>>>>>>any button that says to connect when I run the program. Is there a way
>>>>>>>to get the box so I can select to connect online or work offline when
>>>>>>>I start Outlook?
>>>>>>>
>>>>>
>
>

Hi SF,

After started Outlook in offline mode, if you click Send/Receive button, would the
dial-up dialog pop up that time? If not, we can check this setting

-- Tools/Accouts/
-- Open the properties pane of your POP3 account, and then switch to
Connection tab
-- Set the connection type to LAN, leave the other boxes unchecked

Restart Outlook again. On the first start, Outlook performs a Send/Receive action
automatically. So if it is offline that mode, a dial-up dialog will be prompted (if
you have configured one in network connections).

Regards,

Pat Cai
Microsoft Online Partner Support

HI, Pat!

I have tried all three options in the POP3 account Connection tab and then
clicked Send/Receive. Here are the results:

Lan = no connect dialogue. Error message in Send/Rcv window says "Failed to
connect to server".
Phone = Connect Dialogue comes up properly. I click connect and mail gets
read okay.
3rd Party = no connect dialogue. Error message in Send/Rcv window says
"Failed to connect to server".

Now, in Control Panel under Network Connections, I have two icons.
1. My ISP (which is working okay. It says connected now.)
2. Local Area Connection
NEtwork cable unplugged
Intel(R) PRo/100 VE NEtwork
(this icon has a red X over it)




"Pat Cai [MSFT]" <v-(E-Mail Removed)> wrote in message
news:$$(E-Mail Removed)...
> Hi SF,
>
> After started Outlook in offline mode, if you click Send/Receive button,
> would the
> dial-up dialog pop up that time? If not, we can check this setting
>
> -- Tools/Accouts/
> -- Open the properties pane of your POP3 account, and then switch to
> Connection tab
> -- Set the connection type to LAN, leave the other boxes unchecked
>
> Restart Outlook again. On the first start, Outlook performs a Send/Receive
> action
> automatically. So if it is offline that mode, a dial-up dialog will be
> prompted (if
> you have configured one in network connections).
>
> Regards,
>
> Pat Cai
> Microsoft Online Partner Support
>