Now that version 7 of EZAntivirus is so dumbed down, I'm unsure of
what it does when it hits a virus.

Just recently, a driver download web site shot 8 trojans into my
system. I knew something odd had happened when a load of pop-ups swam
into view so I did a manual scan right away (all real time functions
of EZ are always on). The result of the scan was that all files had
been scanned and 8 trojans found. The status was infected. None had
been quarantined, none cleaned.

I clicked the links to each trojan and the advice was the same in each
case - download the latest MS security patches. But these had already
been installed as I always update when MS advises. I checked just in
case and sure enough, no new downloads were advised.

So all I could do was find the offending files, buried in deep layers
of 'documents and settings', and delete them manually.

What happened to the former facility whereby EZ took action and
deleted, quarantined or cleaned?

Leaves me feeling queasy and it certainly won't be reassuring to some
PC newbies.

Is it time to ditch ez who are hopelessly uncommunicative but who give
impressively regular data updates.

Is Avast actually a better bet?

"John" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Now that version 7 of EZAntivirus is so dumbed down, I'm unsure of
> what it does when it hits a virus.
>
> Just recently, a driver download web site shot 8 trojans into my
> system. I knew something odd had happened when a load of pop-ups swam
> into view so I did a manual scan right away (all real time functions
> of EZ are always on). The result of the scan was that all files had
> been scanned and 8 trojans found. The status was infected. None had
> been quarantined, none cleaned.
>
> I clicked the links to each trojan and the advice was the same in each
> case - download the latest MS security patches. But these had already
> been installed as I always update when MS advises. I checked just in
> case and sure enough, no new downloads were advised.
>
> So all I could do was find the offending files, buried in deep layers
> of 'documents and settings', and delete them manually.
>
> What happened to the former facility whereby EZ took action and
> deleted, quarantined or cleaned?
>
> Leaves me feeling queasy and it certainly won't be reassuring to some
> PC newbies.
>
> Is it time to ditch ez who are hopelessly uncommunicative but who give
> impressively regular data updates.
>
> Is Avast actually a better bet?

John,

Read the help files.

It all depends where they are located,as some files are in use and can't be
accessed while they are in use,encrypted or otherwise can't be accessed.

Help file quote.

" Scan Warnings

When scanning certain files you may find that warnings are recorded in the
log file. The on-demand scanner log file can be viewed by selecting TOOLS |
Log Viewer | On-Demand Scanner

Generally, the warning will mention the path and filename of the file
scanned, and the text "scan error".

The reason for this is that certain files may be encrypted, or in use at the
time of scanning. Often, these files have a .dat, .dll, .log or .swp
extension.

Some more specific examples of files that are not scanned because of this
include:

C:\WINDOWSS\WIN386.SWP

C:\WINDOWS\Temporary Internet Files\

C:\WINDOWS\Cookies\index.dat\

C:\WINDOWS\History\History.IE5\index.dat

C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\viruslog.txt

If you are particularly concerned about log warnings, it is recommended that
you check our FAQs for more information.

Any files reported in the log file you are concerned about which you believe
may contain a virus can be submitted to (E-Mail Removed) "

End quote.

You could try scanning in safe mode.I assume that you are running some sort
of anti-adware proggy.I use at least 3 myself.
Only download drivers from manu's websites unless they are obsolete.Try
www.driversguide.com
user-drivers
pw-all

C.

John wrote:
> Now that version 7 of EZAntivirus is so dumbed down, I'm unsure of
> what it does when it hits a virus.

From EZ AV Help Topics in the Help tab of the application:

/Quote/

How EZ Antivirus Deals With Viruses

Default Actions - Real-time Protection
When a virus is found by the real-time protection, a message window will
immediately be displayed. The following actions are taken when a virus
is found by the real-time protection (file and email protection).


Note: The following are common detection scenarios. It is possible that
other scenarios can occur depending on your real-time protection
configuration and the type of virus detected.

Files

Scenario 1 - Infected file is accessed:

EZ Antivirus will clean the file for you as it is accessed. At this
stage, a message will appear advising you about all aspects of the virus
found. The message box includes a link to virus-specific information
stored on the Computer Associates Virus Encyclopedia. This gives a
detailed description of the virus detected. The virus will be removed
from the location it was detected in, and the system will be clean.


Scenario 2 - Infected file is accessed but can't be cleaned:

From time to time, files are reported as being infected, but are not
able to be cleaned. If a virus is found that is not cleanable, a message
will pop up advising you of the name and location of the file when it
was detected. Access to the file will be denied, and the infection
and/or propagation will not occur.

The infected file will be quarantined (excluding ZIP files and other
archives).

It is recommended that you send the file to us for further analysis.

Scenario 3 - Detecting infected ZIP files and other archives.

ZIP files and other Archives containing viruses, worms or Trojans will
go undetected until the infected file contained in the archive is
extracted. Once any attempt to extract or execute the infection is made,
the file will be dealt with according to Scenario 1 and 2 above.

/Unquote/



--
Jay

John wrote:
> Now that version 7 of EZAntivirus is so dumbed down, I'm unsure of
> what it does when it hits a virus.

From the Help Topics (File Viruses) within EZ AV:

How EZ Antivirus Deals With Viruses
Default Actions - Real-time Protection
When a virus is found by the real-time protection, a message window will
immediately be displayed. The following actions are taken when a virus
is found by the real-time protection (file and email protection).



Note: The following are common detection scenarios. It is possible that
other scenarios can occur depending on your real-time protection
configuration and the type of virus detected.



Files

Scenario 1 - Infected file is accessed:

EZ Antivirus will clean the file for you as it is accessed. At this
stage, a message will appear advising you about all aspects of the virus
found. The message box includes a link to virus-specific information
stored on the Computer Associates Virus Encyclopedia. This gives a
detailed description of the virus detected. The virus will be removed
from the location it was detected in, and the system will be clean.



Scenario 2 - Infected file is accessed but can't be cleaned:

From time to time, files are reported as being infected, but are not
able to be cleaned. If a virus is found that is not cleanable, a message
will pop up advising you of the name and location of the file when it
was detected. Access to the file will be denied, and the infection
and/or propagation will not occur.



The infected file will be quarantined (excluding ZIP files and other
archives).



It is recommended that you send the file to us for further analysis.



Scenario 3 - Detecting infected ZIP files and other archives.

ZIP files and other Archives containing viruses, worms or Trojans will
go undetected until the infected file contained in the archive is
extracted. Once any attempt to extract or execute the infection is made,
the file will be dealt with according to Scenario 1 and 2 above.




--
Jay

Thanks folks.

There is so much detailed info available from the on line help
facility of each application that I can't keep up. The referral to
the relevant help sections was just what I needed.

In former times, I used to read the manuals at convenient times, like
in bed. Now the manuals are no longer supplied, I am far less likely
to spend time learning about the applications - there is a limit to
how much time one can reasonably spend staring at a screen.

On Mon, 16 Jan 2006 11:45:18 +0000, John <(E-Mail Removed)> wrote:
>In former times, I used to read the manuals at convenient times, like
>in bed. Now the manuals are no longer supplied, I am far less likely
>to spend time learning about the applications - there is a limit to
>how much time one can reasonably spend staring at a screen.

If you're really into manuals, download them onto CD's; take it/them
to your neighborhood Kinkos copy shop. They will print and bind the
manual for you.
If you go this route, I would recommend printing in black and white.
Color will break the bank.

Roy Starrin <(E-Mail Removed)> wrote:

>On Mon, 16 Jan 2006 11:45:18 +0000, John <(E-Mail Removed)> wrote:
>>In former times, I used to read the manuals at convenient times, like
>>in bed. Now the manuals are no longer supplied, I am far less likely
>>to spend time learning about the applications - there is a limit to
>>how much time one can reasonably spend staring at a screen.
>
>If you're really into manuals, download them onto CD's; take it/them
>to your neighborhood Kinkos copy shop. They will print and bind the
>manual for you.
>If you go this route, I would recommend printing in black and white.
>Color will break the bank.
>


We're OT but this is an important issue, I think.

I have been writing to encourage software companies to issue pdf
versions of manuals as well as html ones. With Adobe Reader 7, it is
a simple matter to print four pages per sheet and this makes a more
reasonable printing project.