My client has received error messages that his pst file is full. I created a
new high capacity pst file and moved his email but am not sure how to move
his contacts.

Also he has two "Contacts" in his list, one appears to be from the old PST
file and one from the Address book. I'm not clear on the difference between
Address Book and Contacts in PST file. Isn't the Address book just another
PST file?

If someone could either clue me in or point me to a write up I would greatly
appreciate it.

Thanks much!

You would move Contacts the same way you moved email. Why can you do one but
not the other? All Outlook data is in the same file.
"...two Contacts in his list?" What do you mean by that? How do we know to
what list you're referring?
There is no address book in Outlook. The address book view is just a view of
the Contacts Folder. All data resides there.
--
Russ Valentine
"Dabbler" <(E-Mail Removed)> wrote in message
news:B58D0B8E-DD61-42B8-88C8-(E-Mail Removed)...
> My client has received error messages that his pst file is full. I created
> a
> new high capacity pst file and moved his email but am not sure how to move
> his contacts.
>
> Also he has two "Contacts" in his list, one appears to be from the old PST
> file and one from the Address book. I'm not clear on the difference
> between
> Address Book and Contacts in PST file. Isn't the Address book just
> another
> PST file?
>
> If someone could either clue me in or point me to a write up I would
> greatly
> appreciate it.
>
> Thanks much!

No that's not right. The contacts that appear in the Contacts section are
not the same as those in the Addressbook.

We can add new contacts to the Contacts in Personal Folders but we get error
message when trying to add a new contact to the Addressbook.

When my client chooses Tools/Addressbook he sees a pulldown menu on the
right top of the dialog. I contains two entries, both are labeled 'Contacts'.
If we choose the first entry it lists one set of contacts and I can't figure
out where these are stored. If we choose the second identically labeled
'Contacts' it lists the contacts in the Contacts section.

So we have two different sets of contacts, one appears to be stored in
Personal Folders which contains his current inbox and I've identified the PST
file. The other one is stored in 'Personal Folders' but in the left
navigation pane there doesn't appear to be a folder for it and I'm not sure
which PST file contains it.

Ideally we would like some way to find out which contacts are in what we
call the Addressbook contacts which aren't in the current inbox PST. There
doesn't appear to be any menu option for exporting or printing the contacts
from the Addressbook.

Hence my confusion.

Thanks for any help with this!

"Russ Valentine" wrote:

> You would move Contacts the same way you moved email. Why can you do one but
> not the other? All Outlook data is in the same file.
> "...two Contacts in his list?" What do you mean by that? How do we know to
> what list you're referring?
> There is no address book in Outlook. The address book view is just a view of
> the Contacts Folder. All data resides there.
> --
> Russ Valentine
> "Dabbler" <(E-Mail Removed)> wrote in message
> news:B58D0B8E-DD61-42B8-88C8-(E-Mail Removed)...
> > My client has received error messages that his pst file is full. I created
> > a
> > new high capacity pst file and moved his email but am not sure how to move
> > his contacts.
> >
> > Also he has two "Contacts" in his list, one appears to be from the old PST
> > file and one from the Address book. I'm not clear on the difference
> > between
> > Address Book and Contacts in PST file. Isn't the Address book just
> > another
> > PST file?
> >
> > If someone could either clue me in or point me to a write up I would
> > greatly
> > appreciate it.
> >
> > Thanks much!
>
>

What I posted is correct. What do you need me to repeat that isn't clear?
There is no address book in Outlook. All data resides in Contacts Folders.
The address book is simply a view of the electronic addresses that reside in
your Contacts Folders. The address book view contains no data and the view
must never be used to add or edit data--which is why you get that warning.
Your client's address book view is corrupt if it contains a reference to a
Contacts Folder that no longer exists. Just remove any reference that is no
longer valid.
Why you have more than one set of PST files in the profile only you can
explain. Most likely it is a result of your having migrated data
incorrectly.
--
Russ Valentine
"Dabbler" <(E-Mail Removed)> wrote in message
news:BC344D75-B151-481D-963C-(E-Mail Removed)...
>
> No that's not right. The contacts that appear in the Contacts section are
> not the same as those in the Addressbook.
>
> We can add new contacts to the Contacts in Personal Folders but we get
> error
> message when trying to add a new contact to the Addressbook.
>
> When my client chooses Tools/Addressbook he sees a pulldown menu on the
> right top of the dialog. I contains two entries, both are labeled
> 'Contacts'.
> If we choose the first entry it lists one set of contacts and I can't
> figure
> out where these are stored. If we choose the second identically labeled
> 'Contacts' it lists the contacts in the Contacts section.
>
> So we have two different sets of contacts, one appears to be stored in
> Personal Folders which contains his current inbox and I've identified the
> PST
> file. The other one is stored in 'Personal Folders' but in the left
> navigation pane there doesn't appear to be a folder for it and I'm not
> sure
> which PST file contains it.
>
> Ideally we would like some way to find out which contacts are in what we
> call the Addressbook contacts which aren't in the current inbox PST. There
> doesn't appear to be any menu option for exporting or printing the
> contacts
> from the Addressbook.
>
> Hence my confusion.
>
> Thanks for any help with this!
>
> "Russ Valentine" wrote:
>
>> You would move Contacts the same way you moved email. Why can you do one
>> but
>> not the other? All Outlook data is in the same file.
>> "...two Contacts in his list?" What do you mean by that? How do we know
>> to
>> what list you're referring?
>> There is no address book in Outlook. The address book view is just a view
>> of
>> the Contacts Folder. All data resides there.
>> --
>> Russ Valentine
>> "Dabbler" <(E-Mail Removed)> wrote in message
>> news:B58D0B8E-DD61-42B8-88C8-(E-Mail Removed)...
>> > My client has received error messages that his pst file is full. I
>> > created
>> > a
>> > new high capacity pst file and moved his email but am not sure how to
>> > move
>> > his contacts.
>> >
>> > Also he has two "Contacts" in his list, one appears to be from the old
>> > PST
>> > file and one from the Address book. I'm not clear on the difference
>> > between
>> > Address Book and Contacts in PST file. Isn't the Address book just
>> > another
>> > PST file?
>> >
>> > If someone could either clue me in or point me to a write up I would
>> > greatly
>> > appreciate it.
>> >
>> > Thanks much!
>>
>>

Russ what I'm looking for is some insight into the situation my client finds
himself in. Note that I inherited this tech support situation I haven't done
any migration. Clearly we are seeing two DIFFERENT sets of contacts when
viewed using the Addressbook from the tools menu. I only see one set of that
data when using the contacts folder in the left nav pane.

So what I need is some advice on how to access the second set of contacts
which appear in the Addressbook view but don't appear in the contacts. There
are 3 PST files involved - Archives and two Personal Folders PST files. But
the contacts folder only appears in one of the two Personal Folder files.

Thanks.

Michael

"Russ Valentine" wrote:

> What I posted is correct. What do you need me to repeat that isn't clear?
> There is no address book in Outlook. All data resides in Contacts Folders.
> The address book is simply a view of the electronic addresses that reside in
> your Contacts Folders. The address book view contains no data and the view
> must never be used to add or edit data--which is why you get that warning.
> Your client's address book view is corrupt if it contains a reference to a
> Contacts Folder that no longer exists. Just remove any reference that is no
> longer valid.
> Why you have more than one set of PST files in the profile only you can
> explain. Most likely it is a result of your having migrated data
> incorrectly.
> --
> Russ Valentine
> "Dabbler" <(E-Mail Removed)> wrote in message
> news:BC344D75-B151-481D-963C-(E-Mail Removed)...
> >
> > No that's not right. The contacts that appear in the Contacts section are
> > not the same as those in the Addressbook.
> >
> > We can add new contacts to the Contacts in Personal Folders but we get
> > error
> > message when trying to add a new contact to the Addressbook.
> >
> > When my client chooses Tools/Addressbook he sees a pulldown menu on the
> > right top of the dialog. I contains two entries, both are labeled
> > 'Contacts'.
> > If we choose the first entry it lists one set of contacts and I can't
> > figure
> > out where these are stored. If we choose the second identically labeled
> > 'Contacts' it lists the contacts in the Contacts section.
> >
> > So we have two different sets of contacts, one appears to be stored in
> > Personal Folders which contains his current inbox and I've identified the
> > PST
> > file. The other one is stored in 'Personal Folders' but in the left
> > navigation pane there doesn't appear to be a folder for it and I'm not
> > sure
> > which PST file contains it.
> >
> > Ideally we would like some way to find out which contacts are in what we
> > call the Addressbook contacts which aren't in the current inbox PST. There
> > doesn't appear to be any menu option for exporting or printing the
> > contacts
> > from the Addressbook.
> >
> > Hence my confusion.
> >
> > Thanks for any help with this!
> >
> > "Russ Valentine" wrote:
> >
> >> You would move Contacts the same way you moved email. Why can you do one
> >> but
> >> not the other? All Outlook data is in the same file.
> >> "...two Contacts in his list?" What do you mean by that? How do we know
> >> to
> >> what list you're referring?
> >> There is no address book in Outlook. The address book view is just a view
> >> of
> >> the Contacts Folder. All data resides there.
> >> --
> >> Russ Valentine
> >> "Dabbler" <(E-Mail Removed)> wrote in message
> >> news:B58D0B8E-DD61-42B8-88C8-(E-Mail Removed)...
> >> > My client has received error messages that his pst file is full. I
> >> > created
> >> > a
> >> > new high capacity pst file and moved his email but am not sure how to
> >> > move
> >> > his contacts.
> >> >
> >> > Also he has two "Contacts" in his list, one appears to be from the old
> >> > PST
> >> > file and one from the Address book. I'm not clear on the difference
> >> > between
> >> > Address Book and Contacts in PST file. Isn't the Address book just
> >> > another
> >> > PST file?
> >> >
> >> > If someone could either clue me in or point me to a write up I would
> >> > greatly
> >> > appreciate it.
> >> >
> >> > Thanks much!
> >>
> >>
>
>

Since there can be no such thing as Contacts that appear in the address book
view that do not exist in a Contacts Folder, seems it should be a
straightforward matter to examine your entire folder hierarchy using Folder
List view. You'll find either more than one set of Contacts Folders.
--
Russ Valentine
"Dabbler" <(E-Mail Removed)> wrote in message
news:FB7931CD-EB17-4BAC-BCA3-(E-Mail Removed)...
> Russ what I'm looking for is some insight into the situation my client
> finds
> himself in. Note that I inherited this tech support situation I haven't
> done
> any migration. Clearly we are seeing two DIFFERENT sets of contacts when
> viewed using the Addressbook from the tools menu. I only see one set of
> that
> data when using the contacts folder in the left nav pane.
>
> So what I need is some advice on how to access the second set of contacts
> which appear in the Addressbook view but don't appear in the contacts.
> There
> are 3 PST files involved - Archives and two Personal Folders PST files.
> But
> the contacts folder only appears in one of the two Personal Folder files.
>
> Thanks.
>
> Michael
>
> "Russ Valentine" wrote:
>
>> What I posted is correct. What do you need me to repeat that isn't clear?
>> There is no address book in Outlook. All data resides in Contacts
>> Folders.
>> The address book is simply a view of the electronic addresses that reside
>> in
>> your Contacts Folders. The address book view contains no data and the
>> view
>> must never be used to add or edit data--which is why you get that
>> warning.
>> Your client's address book view is corrupt if it contains a reference to
>> a
>> Contacts Folder that no longer exists. Just remove any reference that is
>> no
>> longer valid.
>> Why you have more than one set of PST files in the profile only you can
>> explain. Most likely it is a result of your having migrated data
>> incorrectly.
>> --
>> Russ Valentine
>> "Dabbler" <(E-Mail Removed)> wrote in message
>> news:BC344D75-B151-481D-963C-(E-Mail Removed)...
>> >
>> > No that's not right. The contacts that appear in the Contacts section
>> > are
>> > not the same as those in the Addressbook.
>> >
>> > We can add new contacts to the Contacts in Personal Folders but we get
>> > error
>> > message when trying to add a new contact to the Addressbook.
>> >
>> > When my client chooses Tools/Addressbook he sees a pulldown menu on
>> > the
>> > right top of the dialog. I contains two entries, both are labeled
>> > 'Contacts'.
>> > If we choose the first entry it lists one set of contacts and I can't
>> > figure
>> > out where these are stored. If we choose the second identically labeled
>> > 'Contacts' it lists the contacts in the Contacts section.
>> >
>> > So we have two different sets of contacts, one appears to be stored in
>> > Personal Folders which contains his current inbox and I've identified
>> > the
>> > PST
>> > file. The other one is stored in 'Personal Folders' but in the left
>> > navigation pane there doesn't appear to be a folder for it and I'm not
>> > sure
>> > which PST file contains it.
>> >
>> > Ideally we would like some way to find out which contacts are in what
>> > we
>> > call the Addressbook contacts which aren't in the current inbox PST.
>> > There
>> > doesn't appear to be any menu option for exporting or printing the
>> > contacts
>> > from the Addressbook.
>> >
>> > Hence my confusion.
>> >
>> > Thanks for any help with this!
>> >
>> > "Russ Valentine" wrote:
>> >
>> >> You would move Contacts the same way you moved email. Why can you do
>> >> one
>> >> but
>> >> not the other? All Outlook data is in the same file.
>> >> "...two Contacts in his list?" What do you mean by that? How do we
>> >> know
>> >> to
>> >> what list you're referring?
>> >> There is no address book in Outlook. The address book view is just a
>> >> view
>> >> of
>> >> the Contacts Folder. All data resides there.
>> >> --
>> >> Russ Valentine
>> >> "Dabbler" <(E-Mail Removed)> wrote in message
>> >> news:B58D0B8E-DD61-42B8-88C8-(E-Mail Removed)...
>> >> > My client has received error messages that his pst file is full. I
>> >> > created
>> >> > a
>> >> > new high capacity pst file and moved his email but am not sure how
>> >> > to
>> >> > move
>> >> > his contacts.
>> >> >
>> >> > Also he has two "Contacts" in his list, one appears to be from the
>> >> > old
>> >> > PST
>> >> > file and one from the Address book. I'm not clear on the difference
>> >> > between
>> >> > Address Book and Contacts in PST file. Isn't the Address book just
>> >> > another
>> >> > PST file?
>> >> >
>> >> > If someone could either clue me in or point me to a write up I would
>> >> > greatly
>> >> > appreciate it.
>> >> >
>> >> > Thanks much!
>> >>
>> >>
>>
>>

Au contraire mon frere.. there's only one Contacts folder in the entire
folder hierarchy when using Folder List view. It's in the Personal Folders
hierarchy that has the default inbox folder. The other Personal Folders
hierarchy does not contain any of the default folders such as sent mail and
it does not show a Contacts folder. Although it is in this PST file that I
suspect the contacts where looking for lie.

Thanks.

Michael

"Russ Valentine" wrote:

> Since there can be no such thing as Contacts that appear in the address book
> view that do not exist in a Contacts Folder, seems it should be a
> straightforward matter to examine your entire folder hierarchy using Folder
> List view. You'll find either more than one set of Contacts Folders.
> --
> Russ Valentine
> "Dabbler" <(E-Mail Removed)> wrote in message
> news:FB7931CD-EB17-4BAC-BCA3-(E-Mail Removed)...
> > Russ what I'm looking for is some insight into the situation my client
> > finds
> > himself in. Note that I inherited this tech support situation I haven't
> > done
> > any migration. Clearly we are seeing two DIFFERENT sets of contacts when
> > viewed using the Addressbook from the tools menu. I only see one set of
> > that
> > data when using the contacts folder in the left nav pane.
> >
> > So what I need is some advice on how to access the second set of contacts
> > which appear in the Addressbook view but don't appear in the contacts.
> > There
> > are 3 PST files involved - Archives and two Personal Folders PST files.
> > But
> > the contacts folder only appears in one of the two Personal Folder files.
> >
> > Thanks.
> >
> > Michael
> >
> > "Russ Valentine" wrote:
> >
> >> What I posted is correct. What do you need me to repeat that isn't clear?
> >> There is no address book in Outlook. All data resides in Contacts
> >> Folders.
> >> The address book is simply a view of the electronic addresses that reside
> >> in
> >> your Contacts Folders. The address book view contains no data and the
> >> view
> >> must never be used to add or edit data--which is why you get that
> >> warning.
> >> Your client's address book view is corrupt if it contains a reference to
> >> a
> >> Contacts Folder that no longer exists. Just remove any reference that is
> >> no
> >> longer valid.
> >> Why you have more than one set of PST files in the profile only you can
> >> explain. Most likely it is a result of your having migrated data
> >> incorrectly.
> >> --
> >> Russ Valentine
> >> "Dabbler" <(E-Mail Removed)> wrote in message
> >> news:BC344D75-B151-481D-963C-(E-Mail Removed)...
> >> >
> >> > No that's not right. The contacts that appear in the Contacts section
> >> > are
> >> > not the same as those in the Addressbook.
> >> >
> >> > We can add new contacts to the Contacts in Personal Folders but we get
> >> > error
> >> > message when trying to add a new contact to the Addressbook.
> >> >
> >> > When my client chooses Tools/Addressbook he sees a pulldown menu on
> >> > the
> >> > right top of the dialog. I contains two entries, both are labeled
> >> > 'Contacts'.
> >> > If we choose the first entry it lists one set of contacts and I can't
> >> > figure
> >> > out where these are stored. If we choose the second identically labeled
> >> > 'Contacts' it lists the contacts in the Contacts section.
> >> >
> >> > So we have two different sets of contacts, one appears to be stored in
> >> > Personal Folders which contains his current inbox and I've identified
> >> > the
> >> > PST
> >> > file. The other one is stored in 'Personal Folders' but in the left
> >> > navigation pane there doesn't appear to be a folder for it and I'm not
> >> > sure
> >> > which PST file contains it.
> >> >
> >> > Ideally we would like some way to find out which contacts are in what
> >> > we
> >> > call the Addressbook contacts which aren't in the current inbox PST.
> >> > There
> >> > doesn't appear to be any menu option for exporting or printing the
> >> > contacts
> >> > from the Addressbook.
> >> >
> >> > Hence my confusion.
> >> >
> >> > Thanks for any help with this!
> >> >
> >> > "Russ Valentine" wrote:
> >> >
> >> >> You would move Contacts the same way you moved email. Why can you do
> >> >> one
> >> >> but
> >> >> not the other? All Outlook data is in the same file.
> >> >> "...two Contacts in his list?" What do you mean by that? How do we
> >> >> know
> >> >> to
> >> >> what list you're referring?
> >> >> There is no address book in Outlook. The address book view is just a
> >> >> view
> >> >> of
> >> >> the Contacts Folder. All data resides there.
> >> >> --
> >> >> Russ Valentine
> >> >> "Dabbler" <(E-Mail Removed)> wrote in message
> >> >> news:B58D0B8E-DD61-42B8-88C8-(E-Mail Removed)...
> >> >> > My client has received error messages that his pst file is full. I
> >> >> > created
> >> >> > a
> >> >> > new high capacity pst file and moved his email but am not sure how
> >> >> > to
> >> >> > move
> >> >> > his contacts.
> >> >> >
> >> >> > Also he has two "Contacts" in his list, one appears to be from the
> >> >> > old
> >> >> > PST
> >> >> > file and one from the Address book. I'm not clear on the difference
> >> >> > between
> >> >> > Address Book and Contacts in PST file. Isn't the Address book just
> >> >> > another
> >> >> > PST file?
> >> >> >
> >> >> > If someone could either clue me in or point me to a write up I would
> >> >> > greatly
> >> >> > appreciate it.
> >> >> >
> >> >> > Thanks much!
> >> >>
> >> >>
> >>
> >>
>
>

The mere fact that you have 2 Personal Folders tell us where the problem is.
Fact remains that nothing can appear in the address book view that does not
exist in a Contacts Folder somewhere in your profile. If you can ever figure
out how your predecessor managed to create 2 separate data files, you will
figure out what caused the problem. Since there is no need for 2 files, why
don't you just close the one that isn't the default?
--
Russ Valentine
"Dabbler" <(E-Mail Removed)> wrote in message
news:9A6CD9D9-17AD-44F6-B7E9-(E-Mail Removed)...
> Au contraire mon frere.. there's only one Contacts folder in the entire
> folder hierarchy when using Folder List view. It's in the Personal Folders
> hierarchy that has the default inbox folder. The other Personal Folders
> hierarchy does not contain any of the default folders such as sent mail
> and
> it does not show a Contacts folder. Although it is in this PST file that I
> suspect the contacts where looking for lie.
>
> Thanks.
>
> Michael
>
> "Russ Valentine" wrote:
>
>> Since there can be no such thing as Contacts that appear in the address
>> book
>> view that do not exist in a Contacts Folder, seems it should be a
>> straightforward matter to examine your entire folder hierarchy using
>> Folder
>> List view. You'll find either more than one set of Contacts Folders.
>> --
>> Russ Valentine
>> "Dabbler" <(E-Mail Removed)> wrote in message
>> news:FB7931CD-EB17-4BAC-BCA3-(E-Mail Removed)...
>> > Russ what I'm looking for is some insight into the situation my client
>> > finds
>> > himself in. Note that I inherited this tech support situation I haven't
>> > done
>> > any migration. Clearly we are seeing two DIFFERENT sets of contacts
>> > when
>> > viewed using the Addressbook from the tools menu. I only see one set of
>> > that
>> > data when using the contacts folder in the left nav pane.
>> >
>> > So what I need is some advice on how to access the second set of
>> > contacts
>> > which appear in the Addressbook view but don't appear in the contacts.
>> > There
>> > are 3 PST files involved - Archives and two Personal Folders PST files.
>> > But
>> > the contacts folder only appears in one of the two Personal Folder
>> > files.
>> >
>> > Thanks.
>> >
>> > Michael
>> >
>> > "Russ Valentine" wrote:
>> >
>> >> What I posted is correct. What do you need me to repeat that isn't
>> >> clear?
>> >> There is no address book in Outlook. All data resides in Contacts
>> >> Folders.
>> >> The address book is simply a view of the electronic addresses that
>> >> reside
>> >> in
>> >> your Contacts Folders. The address book view contains no data and the
>> >> view
>> >> must never be used to add or edit data--which is why you get that
>> >> warning.
>> >> Your client's address book view is corrupt if it contains a reference
>> >> to
>> >> a
>> >> Contacts Folder that no longer exists. Just remove any reference that
>> >> is
>> >> no
>> >> longer valid.
>> >> Why you have more than one set of PST files in the profile only you
>> >> can
>> >> explain. Most likely it is a result of your having migrated data
>> >> incorrectly.
>> >> --
>> >> Russ Valentine
>> >> "Dabbler" <(E-Mail Removed)> wrote in message
>> >> news:BC344D75-B151-481D-963C-(E-Mail Removed)...
>> >> >
>> >> > No that's not right. The contacts that appear in the Contacts
>> >> > section
>> >> > are
>> >> > not the same as those in the Addressbook.
>> >> >
>> >> > We can add new contacts to the Contacts in Personal Folders but we
>> >> > get
>> >> > error
>> >> > message when trying to add a new contact to the Addressbook.
>> >> >
>> >> > When my client chooses Tools/Addressbook he sees a pulldown menu on
>> >> > the
>> >> > right top of the dialog. I contains two entries, both are labeled
>> >> > 'Contacts'.
>> >> > If we choose the first entry it lists one set of contacts and I
>> >> > can't
>> >> > figure
>> >> > out where these are stored. If we choose the second identically
>> >> > labeled
>> >> > 'Contacts' it lists the contacts in the Contacts section.
>> >> >
>> >> > So we have two different sets of contacts, one appears to be stored
>> >> > in
>> >> > Personal Folders which contains his current inbox and I've
>> >> > identified
>> >> > the
>> >> > PST
>> >> > file. The other one is stored in 'Personal Folders' but in the left
>> >> > navigation pane there doesn't appear to be a folder for it and I'm
>> >> > not
>> >> > sure
>> >> > which PST file contains it.
>> >> >
>> >> > Ideally we would like some way to find out which contacts are in
>> >> > what
>> >> > we
>> >> > call the Addressbook contacts which aren't in the current inbox PST.
>> >> > There
>> >> > doesn't appear to be any menu option for exporting or printing the
>> >> > contacts
>> >> > from the Addressbook.
>> >> >
>> >> > Hence my confusion.
>> >> >
>> >> > Thanks for any help with this!
>> >> >
>> >> > "Russ Valentine" wrote:
>> >> >
>> >> >> You would move Contacts the same way you moved email. Why can you
>> >> >> do
>> >> >> one
>> >> >> but
>> >> >> not the other? All Outlook data is in the same file.
>> >> >> "...two Contacts in his list?" What do you mean by that? How do we
>> >> >> know
>> >> >> to
>> >> >> what list you're referring?
>> >> >> There is no address book in Outlook. The address book view is just
>> >> >> a
>> >> >> view
>> >> >> of
>> >> >> the Contacts Folder. All data resides there.
>> >> >> --
>> >> >> Russ Valentine
>> >> >> "Dabbler" <(E-Mail Removed)> wrote in message
>> >> >> news:B58D0B8E-DD61-42B8-88C8-(E-Mail Removed)...
>> >> >> > My client has received error messages that his pst file is full.
>> >> >> > I
>> >> >> > created
>> >> >> > a
>> >> >> > new high capacity pst file and moved his email but am not sure
>> >> >> > how
>> >> >> > to
>> >> >> > move
>> >> >> > his contacts.
>> >> >> >
>> >> >> > Also he has two "Contacts" in his list, one appears to be from
>> >> >> > the
>> >> >> > old
>> >> >> > PST
>> >> >> > file and one from the Address book. I'm not clear on the
>> >> >> > difference
>> >> >> > between
>> >> >> > Address Book and Contacts in PST file. Isn't the Address book
>> >> >> > just
>> >> >> > another
>> >> >> > PST file?
>> >> >> >
>> >> >> > If someone could either clue me in or point me to a write up I
>> >> >> > would
>> >> >> > greatly
>> >> >> > appreciate it.
>> >> >> >
>> >> >> > Thanks much!
>> >> >>
>> >> >>
>> >>
>> >>
>>
>>

Well you hit the nail on the head! The reason we don't just close the second
one is twofold. The tech person who preceded me setup the second personal
folders so my client could organize old mail into folders there. The second
reason we don't remove it is because the second set of contacts are probably
contained in it (if not I have no idea where they are) but since some of the
contacts are not duplicates we don't want to loose them. I think what
happened is the second Personal Folders was added probably due to an out of
space condition in primary Personal Folders and the tech didn't know how to
upgrade it to the new PST UNC format. To compound that my client added new
contacts using the address book view which lists two Contacts in the pull
down and the first one is the old contacts. So there are contacts floating
around out there and we want to either print them out or export them so we
can sort things out manually and save the newly added contacts that were
added to the wrong (old) contact list. But I swear there is only one Contacts
folder appearing in the folder list.

"Russ Valentine" wrote:

> The mere fact that you have 2 Personal Folders tell us where the problem is.
> Fact remains that nothing can appear in the address book view that does not
> exist in a Contacts Folder somewhere in your profile. If you can ever figure
> out how your predecessor managed to create 2 separate data files, you will
> figure out what caused the problem. Since there is no need for 2 files, why
> don't you just close the one that isn't the default?
> --
> Russ Valentine
> "Dabbler" <(E-Mail Removed)> wrote in message
> news:9A6CD9D9-17AD-44F6-B7E9-(E-Mail Removed)...
> > Au contraire mon frere.. there's only one Contacts folder in the entire
> > folder hierarchy when using Folder List view. It's in the Personal Folders
> > hierarchy that has the default inbox folder. The other Personal Folders
> > hierarchy does not contain any of the default folders such as sent mail
> > and
> > it does not show a Contacts folder. Although it is in this PST file that I
> > suspect the contacts where looking for lie.
> >
> > Thanks.
> >
> > Michael
> >
> > "Russ Valentine" wrote:
> >
> >> Since there can be no such thing as Contacts that appear in the address
> >> book
> >> view that do not exist in a Contacts Folder, seems it should be a
> >> straightforward matter to examine your entire folder hierarchy using
> >> Folder
> >> List view. You'll find either more than one set of Contacts Folders.
> >> --
> >> Russ Valentine
> >> "Dabbler" <(E-Mail Removed)> wrote in message
> >> news:FB7931CD-EB17-4BAC-BCA3-(E-Mail Removed)...
> >> > Russ what I'm looking for is some insight into the situation my client
> >> > finds
> >> > himself in. Note that I inherited this tech support situation I haven't
> >> > done
> >> > any migration. Clearly we are seeing two DIFFERENT sets of contacts
> >> > when
> >> > viewed using the Addressbook from the tools menu. I only see one set of
> >> > that
> >> > data when using the contacts folder in the left nav pane.
> >> >
> >> > So what I need is some advice on how to access the second set of
> >> > contacts
> >> > which appear in the Addressbook view but don't appear in the contacts.
> >> > There
> >> > are 3 PST files involved - Archives and two Personal Folders PST files.
> >> > But
> >> > the contacts folder only appears in one of the two Personal Folder
> >> > files.
> >> >
> >> > Thanks.
> >> >
> >> > Michael
> >> >
> >> > "Russ Valentine" wrote:
> >> >
> >> >> What I posted is correct. What do you need me to repeat that isn't
> >> >> clear?
> >> >> There is no address book in Outlook. All data resides in Contacts
> >> >> Folders.
> >> >> The address book is simply a view of the electronic addresses that
> >> >> reside
> >> >> in
> >> >> your Contacts Folders. The address book view contains no data and the
> >> >> view
> >> >> must never be used to add or edit data--which is why you get that
> >> >> warning.
> >> >> Your client's address book view is corrupt if it contains a reference
> >> >> to
> >> >> a
> >> >> Contacts Folder that no longer exists. Just remove any reference that
> >> >> is
> >> >> no
> >> >> longer valid.
> >> >> Why you have more than one set of PST files in the profile only you
> >> >> can
> >> >> explain. Most likely it is a result of your having migrated data
> >> >> incorrectly.
> >> >> --
> >> >> Russ Valentine
> >> >> "Dabbler" <(E-Mail Removed)> wrote in message
> >> >> news:BC344D75-B151-481D-963C-(E-Mail Removed)...
> >> >> >
> >> >> > No that's not right. The contacts that appear in the Contacts
> >> >> > section
> >> >> > are
> >> >> > not the same as those in the Addressbook.
> >> >> >
> >> >> > We can add new contacts to the Contacts in Personal Folders but we
> >> >> > get
> >> >> > error
> >> >> > message when trying to add a new contact to the Addressbook.
> >> >> >
> >> >> > When my client chooses Tools/Addressbook he sees a pulldown menu on
> >> >> > the
> >> >> > right top of the dialog. I contains two entries, both are labeled
> >> >> > 'Contacts'.
> >> >> > If we choose the first entry it lists one set of contacts and I
> >> >> > can't
> >> >> > figure
> >> >> > out where these are stored. If we choose the second identically
> >> >> > labeled
> >> >> > 'Contacts' it lists the contacts in the Contacts section.
> >> >> >
> >> >> > So we have two different sets of contacts, one appears to be stored
> >> >> > in
> >> >> > Personal Folders which contains his current inbox and I've
> >> >> > identified
> >> >> > the
> >> >> > PST
> >> >> > file. The other one is stored in 'Personal Folders' but in the left
> >> >> > navigation pane there doesn't appear to be a folder for it and I'm
> >> >> > not
> >> >> > sure
> >> >> > which PST file contains it.
> >> >> >
> >> >> > Ideally we would like some way to find out which contacts are in
> >> >> > what
> >> >> > we
> >> >> > call the Addressbook contacts which aren't in the current inbox PST.
> >> >> > There
> >> >> > doesn't appear to be any menu option for exporting or printing the
> >> >> > contacts
> >> >> > from the Addressbook.
> >> >> >
> >> >> > Hence my confusion.
> >> >> >
> >> >> > Thanks for any help with this!
> >> >> >
> >> >> > "Russ Valentine" wrote:
> >> >> >
> >> >> >> You would move Contacts the same way you moved email. Why can you
> >> >> >> do
> >> >> >> one
> >> >> >> but
> >> >> >> not the other? All Outlook data is in the same file.
> >> >> >> "...two Contacts in his list?" What do you mean by that? How do we
> >> >> >> know
> >> >> >> to
> >> >> >> what list you're referring?
> >> >> >> There is no address book in Outlook. The address book view is just
> >> >> >> a
> >> >> >> view
> >> >> >> of
> >> >> >> the Contacts Folder. All data resides there.
> >> >> >> --
> >> >> >> Russ Valentine
> >> >> >> "Dabbler" <(E-Mail Removed)> wrote in message
> >> >> >> news:B58D0B8E-DD61-42B8-88C8-(E-Mail Removed)...
> >> >> >> > My client has received error messages that his pst file is full.
> >> >> >> > I
> >> >> >> > created
> >> >> >> > a
> >> >> >> > new high capacity pst file and moved his email but am not sure
> >> >> >> > how
> >> >> >> > to
> >> >> >> > move
> >> >> >> > his contacts.
> >> >> >> >
> >> >> >> > Also he has two "Contacts" in his list, one appears to be from
> >> >> >> > the
> >> >> >> > old
> >> >> >> > PST
> >> >> >> > file and one from the Address book. I'm not clear on the
> >> >> >> > difference
> >> >> >> > between
> >> >> >> > Address Book and Contacts in PST file. Isn't the Address book
> >> >> >> > just
> >> >> >> > another
> >> >> >> > PST file?
> >> >> >> >
> >> >> >> > If someone could either clue me in or point me to a write up I
> >> >> >> > would
> >> >> >> > greatly
> >> >> >> > appreciate it.
> >> >> >> >
> >> >> >> > Thanks much!
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >>
> >>
>
>

So the plot thickens. And the story line is far too fragmented to permit
anyone to unravel it from the distance of a newsgroup. Next time post all
the information you have clearly and accurately at the outset. Not enough
information here yet. I'm busy. I quit.
--
Russ Valentine
"Dabbler" <(E-Mail Removed)> wrote in message
news:1F904ABF-3229-45DC-8E33-(E-Mail Removed)...
> Well you hit the nail on the head! The reason we don't just close the
> second
> one is twofold. The tech person who preceded me setup the second personal
> folders so my client could organize old mail into folders there. The
> second
> reason we don't remove it is because the second set of contacts are
> probably
> contained in it (if not I have no idea where they are) but since some of
> the
> contacts are not duplicates we don't want to loose them. I think what
> happened is the second Personal Folders was added probably due to an out
> of
> space condition in primary Personal Folders and the tech didn't know how
> to
> upgrade it to the new PST UNC format. To compound that my client added new
> contacts using the address book view which lists two Contacts in the pull
> down and the first one is the old contacts. So there are contacts floating
> around out there and we want to either print them out or export them so we
> can sort things out manually and save the newly added contacts that were
> added to the wrong (old) contact list. But I swear there is only one
> Contacts
> folder appearing in the folder list.
>
> "Russ Valentine" wrote:
>
>> The mere fact that you have 2 Personal Folders tell us where the problem
>> is.
>> Fact remains that nothing can appear in the address book view that does
>> not
>> exist in a Contacts Folder somewhere in your profile. If you can ever
>> figure
>> out how your predecessor managed to create 2 separate data files, you
>> will
>> figure out what caused the problem. Since there is no need for 2 files,
>> why
>> don't you just close the one that isn't the default?
>> --
>> Russ Valentine
>> "Dabbler" <(E-Mail Removed)> wrote in message
>> news:9A6CD9D9-17AD-44F6-B7E9-(E-Mail Removed)...
>> > Au contraire mon frere.. there's only one Contacts folder in the entire
>> > folder hierarchy when using Folder List view. It's in the Personal
>> > Folders
>> > hierarchy that has the default inbox folder. The other Personal Folders
>> > hierarchy does not contain any of the default folders such as sent mail
>> > and
>> > it does not show a Contacts folder. Although it is in this PST file
>> > that I
>> > suspect the contacts where looking for lie.
>> >
>> > Thanks.
>> >
>> > Michael
>> >
>> > "Russ Valentine" wrote:
>> >
>> >> Since there can be no such thing as Contacts that appear in the
>> >> address
>> >> book
>> >> view that do not exist in a Contacts Folder, seems it should be a
>> >> straightforward matter to examine your entire folder hierarchy using
>> >> Folder
>> >> List view. You'll find either more than one set of Contacts Folders.
>> >> --
>> >> Russ Valentine
>> >> "Dabbler" <(E-Mail Removed)> wrote in message
>> >> news:FB7931CD-EB17-4BAC-BCA3-(E-Mail Removed)...
>> >> > Russ what I'm looking for is some insight into the situation my
>> >> > client
>> >> > finds
>> >> > himself in. Note that I inherited this tech support situation I
>> >> > haven't
>> >> > done
>> >> > any migration. Clearly we are seeing two DIFFERENT sets of contacts
>> >> > when
>> >> > viewed using the Addressbook from the tools menu. I only see one set
>> >> > of
>> >> > that
>> >> > data when using the contacts folder in the left nav pane.
>> >> >
>> >> > So what I need is some advice on how to access the second set of
>> >> > contacts
>> >> > which appear in the Addressbook view but don't appear in the
>> >> > contacts.
>> >> > There
>> >> > are 3 PST files involved - Archives and two Personal Folders PST
>> >> > files.
>> >> > But
>> >> > the contacts folder only appears in one of the two Personal Folder
>> >> > files.
>> >> >
>> >> > Thanks.
>> >> >
>> >> > Michael
>> >> >
>> >> > "Russ Valentine" wrote:
>> >> >
>> >> >> What I posted is correct. What do you need me to repeat that isn't
>> >> >> clear?
>> >> >> There is no address book in Outlook. All data resides in Contacts
>> >> >> Folders.
>> >> >> The address book is simply a view of the electronic addresses that
>> >> >> reside
>> >> >> in
>> >> >> your Contacts Folders. The address book view contains no data and
>> >> >> the
>> >> >> view
>> >> >> must never be used to add or edit data--which is why you get that
>> >> >> warning.
>> >> >> Your client's address book view is corrupt if it contains a
>> >> >> reference
>> >> >> to
>> >> >> a
>> >> >> Contacts Folder that no longer exists. Just remove any reference
>> >> >> that
>> >> >> is
>> >> >> no
>> >> >> longer valid.
>> >> >> Why you have more than one set of PST files in the profile only
>> >> >> you
>> >> >> can
>> >> >> explain. Most likely it is a result of your having migrated data
>> >> >> incorrectly.
>> >> >> --
>> >> >> Russ Valentine
>> >> >> "Dabbler" <(E-Mail Removed)> wrote in message
>> >> >> news:BC344D75-B151-481D-963C-(E-Mail Removed)...
>> >> >> >
>> >> >> > No that's not right. The contacts that appear in the Contacts
>> >> >> > section
>> >> >> > are
>> >> >> > not the same as those in the Addressbook.
>> >> >> >
>> >> >> > We can add new contacts to the Contacts in Personal Folders but
>> >> >> > we
>> >> >> > get
>> >> >> > error
>> >> >> > message when trying to add a new contact to the Addressbook.
>> >> >> >
>> >> >> > When my client chooses Tools/Addressbook he sees a pulldown menu
>> >> >> > on
>> >> >> > the
>> >> >> > right top of the dialog. I contains two entries, both are labeled
>> >> >> > 'Contacts'.
>> >> >> > If we choose the first entry it lists one set of contacts and I
>> >> >> > can't
>> >> >> > figure
>> >> >> > out where these are stored. If we choose the second identically
>> >> >> > labeled
>> >> >> > 'Contacts' it lists the contacts in the Contacts section.
>> >> >> >
>> >> >> > So we have two different sets of contacts, one appears to be
>> >> >> > stored
>> >> >> > in
>> >> >> > Personal Folders which contains his current inbox and I've
>> >> >> > identified
>> >> >> > the
>> >> >> > PST
>> >> >> > file. The other one is stored in 'Personal Folders' but in the
>> >> >> > left
>> >> >> > navigation pane there doesn't appear to be a folder for it and
>> >> >> > I'm
>> >> >> > not
>> >> >> > sure
>> >> >> > which PST file contains it.
>> >> >> >
>> >> >> > Ideally we would like some way to find out which contacts are in
>> >> >> > what
>> >> >> > we
>> >> >> > call the Addressbook contacts which aren't in the current inbox
>> >> >> > PST.
>> >> >> > There
>> >> >> > doesn't appear to be any menu option for exporting or printing
>> >> >> > the
>> >> >> > contacts
>> >> >> > from the Addressbook.
>> >> >> >
>> >> >> > Hence my confusion.
>> >> >> >
>> >> >> > Thanks for any help with this!
>> >> >> >
>> >> >> > "Russ Valentine" wrote:
>> >> >> >
>> >> >> >> You would move Contacts the same way you moved email. Why can
>> >> >> >> you
>> >> >> >> do
>> >> >> >> one
>> >> >> >> but
>> >> >> >> not the other? All Outlook data is in the same file.
>> >> >> >> "...two Contacts in his list?" What do you mean by that? How do
>> >> >> >> we
>> >> >> >> know
>> >> >> >> to
>> >> >> >> what list you're referring?
>> >> >> >> There is no address book in Outlook. The address book view is
>> >> >> >> just
>> >> >> >> a
>> >> >> >> view
>> >> >> >> of
>> >> >> >> the Contacts Folder. All data resides there.
>> >> >> >> --
>> >> >> >> Russ Valentine
>> >> >> >> "Dabbler" <(E-Mail Removed)> wrote in message
>> >> >> >> news:B58D0B8E-DD61-42B8-88C8-(E-Mail Removed)...
>> >> >> >> > My client has received error messages that his pst file is
>> >> >> >> > full.
>> >> >> >> > I
>> >> >> >> > created
>> >> >> >> > a
>> >> >> >> > new high capacity pst file and moved his email but am not sure
>> >> >> >> > how
>> >> >> >> > to
>> >> >> >> > move
>> >> >> >> > his contacts.
>> >> >> >> >
>> >> >> >> > Also he has two "Contacts" in his list, one appears to be from
>> >> >> >> > the
>> >> >> >> > old
>> >> >> >> > PST
>> >> >> >> > file and one from the Address book. I'm not clear on the
>> >> >> >> > difference
>> >> >> >> > between
>> >> >> >> > Address Book and Contacts in PST file. Isn't the Address book
>> >> >> >> > just
>> >> >> >> > another
>> >> >> >> > PST file?
>> >> >> >> >
>> >> >> >> > If someone could either clue me in or point me to a write up I
>> >> >> >> > would
>> >> >> >> > greatly
>> >> >> >> > appreciate it.
>> >> >> >> >
>> >> >> >> > Thanks much!
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>>
>>