My computer shut itself down last night, and it restarted itself back
on...the thing is that when windows XP was starting, a blue screen came on
but not long enough for me to read the problem. After that, a black screen
with options on how to restart my computer came up. I tried all of them, and
only the "safe mode with networks" worked, that is how i was able to log
online and look for help.
I already tried to scan my computer and it appeared to have 11 infections
but they were all cleaned. I restarted my computer and it won't let me
restart normally.

I am not that great with computers...but i need help!

Start your computer in Safe Mode.

"How to Start Windows in Safe Mode"
http://www.pchell.com/support/safemode.shtml

Once in Safe Mode, go to: Control Panel > System > Advanced tab >
Startup and Recovery - Settings button > System failure - remove the
check mark from 'Automatically restart'.

Now restart your computer normally. When Windows stops at a blue colored
screen, read the text and find the word STOP. Make a note of the
hexadecimal number after the word STOP (it begins with 0x000...) and the
name of the error (which looks LIKE_THIS) and post back with those two
pieces of information.
---
Leonard Grey
Errare Humanum Est

Laura wrote:
> My computer shut itself down last night, and it restarted itself back
> on...the thing is that when windows XP was starting, a blue screen came on
> but not long enough for me to read the problem. After that, a black screen
> with options on how to restart my computer came up. I tried all of them, and
> only the "safe mode with networks" worked, that is how i was able to log
> online and look for help.
> I already tried to scan my computer and it appeared to have 11 infections
> but they were all cleaned. I restarted my computer and it won't let me
> restart normally.
>
> I am not that great with computers...but i need help!

Alright, so like I said on my original message, I was not able to restart in
Safe Mode, it only worked with Safe Mode with Networking.

I did all the steps and it showed:
At the top of the blue page:
BAD_POOL_CALLER

After the STOP:

0x000000c2 ( 0x00000050, 0xE1c86000, 0x00000c86, 0x0A000000)

I hope this is what you needed, and thank you so much for replying.


"Leonard Grey" wrote:

> Start your computer in Safe Mode.
>
> "How to Start Windows in Safe Mode"
> http://www.pchell.com/support/safemode.shtml
>
> Once in Safe Mode, go to: Control Panel > System > Advanced tab >
> Startup and Recovery - Settings button > System failure - remove the
> check mark from 'Automatically restart'.
>
> Now restart your computer normally. When Windows stops at a blue colored
> screen, read the text and find the word STOP. Make a note of the
> hexadecimal number after the word STOP (it begins with 0x000...) and the
> name of the error (which looks LIKE_THIS) and post back with those two
> pieces of information.
> ---
> Leonard Grey
> Errare Humanum Est
>
> Laura wrote:
> > My computer shut itself down last night, and it restarted itself back
> > on...the thing is that when windows XP was starting, a blue screen came on
> > but not long enough for me to read the problem. After that, a black screen
> > with options on how to restart my computer came up. I tried all of them, and
> > only the "safe mode with networks" worked, that is how i was able to log
> > online and look for help.
> > I already tried to scan my computer and it appeared to have 11 infections
> > but they were all cleaned. I restarted my computer and it won't let me
> > restart normally.
> >
> > I am not that great with computers...but i need help!
>

Thank you.

STOP 0xC2: BAD_POOL_CALLER
http://www.aumha.org/a/stop.php#0xc2

Excerpt: "Typically, a faulty driver or buggy software causes this."
---
Leonard Grey
Errare Humanum Est

Laura wrote:
> Alright, so like I said on my original message, I was not able to restart in
> Safe Mode, it only worked with Safe Mode with Networking.
>
> I did all the steps and it showed:
> At the top of the blue page:
> BAD_POOL_CALLER
>
> After the STOP:
>
> 0x000000c2 ( 0x00000050, 0xE1c86000, 0x00000c86, 0x0A000000)
>
> I hope this is what you needed, and thank you so much for replying.
>
>
> "Leonard Grey" wrote:
>
>> Start your computer in Safe Mode.
>>
>> "How to Start Windows in Safe Mode"
>> http://www.pchell.com/support/safemode.shtml
>>
>> Once in Safe Mode, go to: Control Panel > System > Advanced tab >
>> Startup and Recovery - Settings button > System failure - remove the
>> check mark from 'Automatically restart'.
>>
>> Now restart your computer normally. When Windows stops at a blue colored
>> screen, read the text and find the word STOP. Make a note of the
>> hexadecimal number after the word STOP (it begins with 0x000...) and the
>> name of the error (which looks LIKE_THIS) and post back with those two
>> pieces of information.
>> ---
>> Leonard Grey
>> Errare Humanum Est
>>
>> Laura wrote:
>>> My computer shut itself down last night, and it restarted itself back
>>> on...the thing is that when windows XP was starting, a blue screen came on
>>> but not long enough for me to read the problem. After that, a black screen
>>> with options on how to restart my computer came up. I tried all of them, and
>>> only the "safe mode with networks" worked, that is how i was able to log
>>> online and look for help.
>>> I already tried to scan my computer and it appeared to have 11 infections
>>> but they were all cleaned. I restarted my computer and it won't let me
>>> restart normally.
>>>
>>> I am not that great with computers...but i need help!

What can I do now? my computer will not let me connect to that webpage, and I
tried looking it up on support.microsoft.com and it wont open either...could
you please give me some pointer steps for a solution?

"Leonard Grey" wrote:

> Thank you.
>
> STOP 0xC2: BAD_POOL_CALLER
> http://www.aumha.org/a/stop.php#0xc2
>
> Excerpt: "Typically, a faulty driver or buggy software causes this."
> ---
> Leonard Grey
> Errare Humanum Est
>
> Laura wrote:
> > Alright, so like I said on my original message, I was not able to restart in
> > Safe Mode, it only worked with Safe Mode with Networking.
> >
> > I did all the steps and it showed:
> > At the top of the blue page:
> > BAD_POOL_CALLER
> >
> > After the STOP:
> >
> > 0x000000c2 ( 0x00000050, 0xE1c86000, 0x00000c86, 0x0A000000)
> >
> > I hope this is what you needed, and thank you so much for replying.
> >
> >
> > "Leonard Grey" wrote:
> >
> >> Start your computer in Safe Mode.
> >>
> >> "How to Start Windows in Safe Mode"
> >> http://www.pchell.com/support/safemode.shtml
> >>
> >> Once in Safe Mode, go to: Control Panel > System > Advanced tab >
> >> Startup and Recovery - Settings button > System failure - remove the
> >> check mark from 'Automatically restart'.
> >>
> >> Now restart your computer normally. When Windows stops at a blue colored
> >> screen, read the text and find the word STOP. Make a note of the
> >> hexadecimal number after the word STOP (it begins with 0x000...) and the
> >> name of the error (which looks LIKE_THIS) and post back with those two
> >> pieces of information.
> >> ---
> >> Leonard Grey
> >> Errare Humanum Est
> >>
> >> Laura wrote:
> >>> My computer shut itself down last night, and it restarted itself back
> >>> on...the thing is that when windows XP was starting, a blue screen came on
> >>> but not long enough for me to read the problem. After that, a black screen
> >>> with options on how to restart my computer came up. I tried all of them, and
> >>> only the "safe mode with networks" worked, that is how i was able to log
> >>> online and look for help.
> >>> I already tried to scan my computer and it appeared to have 11 infections
> >>> but they were all cleaned. I restarted my computer and it won't let me
> >>> restart normally.
> >>>
> >>> I am not that great with computers...but i need help!
>

Laura

Have you tried Last Known Good Configuration?
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Havd you changed any hardware or added software before the problem first
arose?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Laura wrote:
> Alright, so like I said on my original message, I was not able to
> restart in Safe Mode, it only worked with Safe Mode with Networking.
>
> I did all the steps and it showed:
> At the top of the blue page:
> BAD_POOL_CALLER
>
> After the STOP:
>
> 0x000000c2 ( 0x00000050, 0xE1c86000, 0x00000c86, 0x0A000000)
>
> I hope this is what you needed, and thank you so much for replying.
>
>
> "Leonard Grey" wrote:
>
>> Start your computer in Safe Mode.
>>
>> "How to Start Windows in Safe Mode"
>> http://www.pchell.com/support/safemode.shtml
>>
>> Once in Safe Mode, go to: Control Panel > System > Advanced tab >
>> Startup and Recovery - Settings button > System failure - remove the
>> check mark from 'Automatically restart'.
>>
>> Now restart your computer normally. When Windows stops at a blue
>> colored screen, read the text and find the word STOP. Make a note of
>> the hexadecimal number after the word STOP (it begins with 0x000...)
>> and the name of the error (which looks LIKE_THIS) and post back with
>> those two pieces of information.
>> ---
>> Leonard Grey
>> Errare Humanum Est
>>
>> Laura wrote:
>>> My computer shut itself down last night, and it restarted itself
>>> back on...the thing is that when windows XP was starting, a blue
>>> screen came on but not long enough for me to read the problem.
>>> After that, a black screen with options on how to restart my
>>> computer came up. I tried all of them, and only the "safe mode with
>>> networks" worked, that is how i was able to log online and look for
>>> help.
>>> I already tried to scan my computer and it appeared to have 11
>>> infections but they were all cleaned. I restarted my computer and
>>> it won't let me restart normally.
>>>
>>> I am not that great with computers...but i need help!

Can you use another computer to go to the web page I provided?

Can you think of any changes you made to the computer shortly before
this problem began? Any new hardware or software? Any updates to software?

Is it possible that your computer is infected with malware?

If the answer to all questions is 'no' your next step is to show your
computer to a professional technician.
---
Leonard Grey
Errare Humanum Est

Laura wrote:
> What can I do now? my computer will not let me connect to that webpage, and I
> tried looking it up on support.microsoft.com and it wont open either...could
> you please give me some pointer steps for a solution?
>
> "Leonard Grey" wrote:
>
>> Thank you.
>>
>> STOP 0xC2: BAD_POOL_CALLER
>> http://www.aumha.org/a/stop.php#0xc2
>>
>> Excerpt: "Typically, a faulty driver or buggy software causes this."
>> ---
>> Leonard Grey
>> Errare Humanum Est
>>
>> Laura wrote:
>>> Alright, so like I said on my original message, I was not able to restart in
>>> Safe Mode, it only worked with Safe Mode with Networking.
>>>
>>> I did all the steps and it showed:
>>> At the top of the blue page:
>>> BAD_POOL_CALLER
>>>
>>> After the STOP:
>>>
>>> 0x000000c2 ( 0x00000050, 0xE1c86000, 0x00000c86, 0x0A000000)
>>>
>>> I hope this is what you needed, and thank you so much for replying.
>>>
>>>
>>> "Leonard Grey" wrote:
>>>
>>>> Start your computer in Safe Mode.
>>>>
>>>> "How to Start Windows in Safe Mode"
>>>> http://www.pchell.com/support/safemode.shtml
>>>>
>>>> Once in Safe Mode, go to: Control Panel > System > Advanced tab >
>>>> Startup and Recovery - Settings button > System failure - remove the
>>>> check mark from 'Automatically restart'.
>>>>
>>>> Now restart your computer normally. When Windows stops at a blue colored
>>>> screen, read the text and find the word STOP. Make a note of the
>>>> hexadecimal number after the word STOP (it begins with 0x000...) and the
>>>> name of the error (which looks LIKE_THIS) and post back with those two
>>>> pieces of information.
>>>> ---
>>>> Leonard Grey
>>>> Errare Humanum Est
>>>>
>>>> Laura wrote:
>>>>> My computer shut itself down last night, and it restarted itself back
>>>>> on...the thing is that when windows XP was starting, a blue screen came on
>>>>> but not long enough for me to read the problem. After that, a black screen
>>>>> with options on how to restart my computer came up. I tried all of them, and
>>>>> only the "safe mode with networks" worked, that is how i was able to log
>>>>> online and look for help.
>>>>> I already tried to scan my computer and it appeared to have 11 infections
>>>>> but they were all cleaned. I restarted my computer and it won't let me
>>>>> restart normally.
>>>>>
>>>>> I am not that great with computers...but i need help!

To Gerry and Leonard,

*I did try that option of Last Known Good Configuration, it did not work.
*No yellow marks in Device Manager.
*The only "nor oficially signed" in the list was":
Name: nbsmi.sys
In folder: c:\windows\system32\drivers
file type: SYS
version: none
*the last software I added was a "bigfishgames" but I uninstalled it minutes
before the computer turned off.

I really do not know what else to do...and I do have a another computer to
look at the webpage that you, leonard, gave me. The thing is that it talks
about a Winnov Videm AVI that I do not have. I tried to remove it because it
might have caused the problem, but I didn't see it and i had never seen it in
my computer. thats all it said.

Thank you both so much for the help.

"Gerry" wrote:

> Laura
>
> Have you tried Last Known Good Configuration?
> A description of the Safe Mode Boot options in Windows XP
> http://support.microsoft.com/kb/315222/en-us
>
> Are there any yellow question marks in Device Manager? Right click on
> the My Computer icon on your Desktop and select Properties,
> Hardware,Device Manager. If yes what is the Device Error code?
>
> Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
> drivers are listed as unsigned? Disregard those which are not checked.
>
> Havd you changed any hardware or added software before the problem first
> arose?
>
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> Laura wrote:
> > Alright, so like I said on my original message, I was not able to
> > restart in Safe Mode, it only worked with Safe Mode with Networking.
> >
> > I did all the steps and it showed:
> > At the top of the blue page:
> > BAD_POOL_CALLER
> >
> > After the STOP:
> >
> > 0x000000c2 ( 0x00000050, 0xE1c86000, 0x00000c86, 0x0A000000)
> >
> > I hope this is what you needed, and thank you so much for replying.
> >
> >
> > "Leonard Grey" wrote:
> >
> >> Start your computer in Safe Mode.
> >>
> >> "How to Start Windows in Safe Mode"
> >> http://www.pchell.com/support/safemode.shtml
> >>
> >> Once in Safe Mode, go to: Control Panel > System > Advanced tab >
> >> Startup and Recovery - Settings button > System failure - remove the
> >> check mark from 'Automatically restart'.
> >>
> >> Now restart your computer normally. When Windows stops at a blue
> >> colored screen, read the text and find the word STOP. Make a note of
> >> the hexadecimal number after the word STOP (it begins with 0x000...)
> >> and the name of the error (which looks LIKE_THIS) and post back with
> >> those two pieces of information.
> >> ---
> >> Leonard Grey
> >> Errare Humanum Est
> >>
> >> Laura wrote:
> >>> My computer shut itself down last night, and it restarted itself
> >>> back on...the thing is that when windows XP was starting, a blue
> >>> screen came on but not long enough for me to read the problem.
> >>> After that, a black screen with options on how to restart my
> >>> computer came up. I tried all of them, and only the "safe mode with
> >>> networks" worked, that is how i was able to log online and look for
> >>> help.
> >>> I already tried to scan my computer and it appeared to have 11
> >>> infections but they were all cleaned. I restarted my computer and
> >>> it won't let me restart normally.
> >>>
> >>> I am not that great with computers...but i need help!
>
>
>

I think your next step is a professional technician. Best of luck to you.
---
Leonard Grey
Errare Humanum Est

Laura wrote:
> To Gerry and Leonard,
>
> *I did try that option of Last Known Good Configuration, it did not work.
> *No yellow marks in Device Manager.
> *The only "nor oficially signed" in the list was":
> Name: nbsmi.sys
> In folder: c:\windows\system32\drivers
> file type: SYS
> version: none
> *the last software I added was a "bigfishgames" but I uninstalled it minutes
> before the computer turned off.
>
> I really do not know what else to do...and I do have a another computer to
> look at the webpage that you, leonard, gave me. The thing is that it talks
> about a Winnov Videm AVI that I do not have. I tried to remove it because it
> might have caused the problem, but I didn't see it and i had never seen it in
> my computer. thats all it said.
>
> Thank you both so much for the help.
>
> "Gerry" wrote:
>
>> Laura
>>
>> Have you tried Last Known Good Configuration?
>> A description of the Safe Mode Boot options in Windows XP
>> http://support.microsoft.com/kb/315222/en-us
>>
>> Are there any yellow question marks in Device Manager? Right click on
>> the My Computer icon on your Desktop and select Properties,
>> Hardware,Device Manager. If yes what is the Device Error code?
>>
>> Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
>> drivers are listed as unsigned? Disregard those which are not checked.
>>
>> Havd you changed any hardware or added software before the problem first
>> arose?
>>
>>
>> --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>> Laura wrote:
>>> Alright, so like I said on my original message, I was not able to
>>> restart in Safe Mode, it only worked with Safe Mode with Networking.
>>>
>>> I did all the steps and it showed:
>>> At the top of the blue page:
>>> BAD_POOL_CALLER
>>>
>>> After the STOP:
>>>
>>> 0x000000c2 ( 0x00000050, 0xE1c86000, 0x00000c86, 0x0A000000)
>>>
>>> I hope this is what you needed, and thank you so much for replying.
>>>
>>>
>>> "Leonard Grey" wrote:
>>>
>>>> Start your computer in Safe Mode.
>>>>
>>>> "How to Start Windows in Safe Mode"
>>>> http://www.pchell.com/support/safemode.shtml
>>>>
>>>> Once in Safe Mode, go to: Control Panel > System > Advanced tab >
>>>> Startup and Recovery - Settings button > System failure - remove the
>>>> check mark from 'Automatically restart'.
>>>>
>>>> Now restart your computer normally. When Windows stops at a blue
>>>> colored screen, read the text and find the word STOP. Make a note of
>>>> the hexadecimal number after the word STOP (it begins with 0x000...)
>>>> and the name of the error (which looks LIKE_THIS) and post back with
>>>> those two pieces of information.
>>>> ---
>>>> Leonard Grey
>>>> Errare Humanum Est
>>>>
>>>> Laura wrote:
>>>>> My computer shut itself down last night, and it restarted itself
>>>>> back on...the thing is that when windows XP was starting, a blue
>>>>> screen came on but not long enough for me to read the problem.
>>>>> After that, a black screen with options on how to restart my
>>>>> computer came up. I tried all of them, and only the "safe mode with
>>>>> networks" worked, that is how i was able to log online and look for
>>>>> help.
>>>>> I already tried to scan my computer and it appeared to have 11
>>>>> infections but they were all cleaned. I restarted my computer and
>>>>> it won't let me restart normally.
>>>>>
>>>>> I am not that great with computers...but i need help!
>>
>>

Laura

Is the computer a Toshiba laptop?

What errors appear in Event Viewer for your first attempt to boot in
normal mode when you encountered the problem?

Please post copies of all Error and Warning Reports appearing in the
System and Application logs in Event Viewer relating to the last boot in
normal mode . No Information Reports or Duplicates please. Indicate
which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Laura wrote:
> To Gerry and Leonard,
>
> *I did try that option of Last Known Good Configuration, it did not
> work.
> *No yellow marks in Device Manager.
> *The only "nor oficially signed" in the list was":
> Name: nbsmi.sys
> In folder: c:\windows\system32\drivers
> file type: SYS
> version: none
> *the last software I added was a "bigfishgames" but I uninstalled it
> minutes before the computer turned off.
>
> I really do not know what else to do...and I do have a another
> computer to look at the webpage that you, leonard, gave me. The thing
> is that it talks about a Winnov Videm AVI that I do not have. I tried
> to remove it because it might have caused the problem, but I didn't
> see it and i had never seen it in my computer. thats all it said.
>
> Thank you both so much for the help.
>
> "Gerry" wrote:
>
>> Laura
>>
>> Have you tried Last Known Good Configuration?
>> A description of the Safe Mode Boot options in Windows XP
>> http://support.microsoft.com/kb/315222/en-us
>>
>> Are there any yellow question marks in Device Manager? Right click on
>> the My Computer icon on your Desktop and select Properties,
>> Hardware,Device Manager. If yes what is the Device Error code?
>>
>> Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
>> drivers are listed as unsigned? Disregard those which are not
>> checked.
>>
>> Havd you changed any hardware or added software before the problem
>> first arose?
>>
>>
>> --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>> Laura wrote:
>>> Alright, so like I said on my original message, I was not able to
>>> restart in Safe Mode, it only worked with Safe Mode with Networking.
>>>
>>> I did all the steps and it showed:
>>> At the top of the blue page:
>>> BAD_POOL_CALLER
>>>
>>> After the STOP:
>>>
>>> 0x000000c2 ( 0x00000050, 0xE1c86000, 0x00000c86, 0x0A000000)
>>>
>>> I hope this is what you needed, and thank you so much for replying.
>>>
>>>
>>> "Leonard Grey" wrote:
>>>
>>>> Start your computer in Safe Mode.
>>>>
>>>> "How to Start Windows in Safe Mode"
>>>> http://www.pchell.com/support/safemode.shtml
>>>>
>>>> Once in Safe Mode, go to: Control Panel > System > Advanced tab >
>>>> Startup and Recovery - Settings button > System failure - remove
>>>> the check mark from 'Automatically restart'.
>>>>
>>>> Now restart your computer normally. When Windows stops at a blue
>>>> colored screen, read the text and find the word STOP. Make a note
>>>> of the hexadecimal number after the word STOP (it begins with
>>>> 0x000...) and the name of the error (which looks LIKE_THIS) and
>>>> post back with those two pieces of information.
>>>> ---
>>>> Leonard Grey
>>>> Errare Humanum Est
>>>>
>>>> Laura wrote:
>>>>> My computer shut itself down last night, and it restarted itself
>>>>> back on...the thing is that when windows XP was starting, a blue
>>>>> screen came on but not long enough for me to read the problem.
>>>>> After that, a black screen with options on how to restart my
>>>>> computer came up. I tried all of them, and only the "safe mode
>>>>> with networks" worked, that is how i was able to log online and
>>>>> look for help.
>>>>> I already tried to scan my computer and it appeared to have 11
>>>>> infections but they were all cleaned. I restarted my computer and
>>>>> it won't let me restart normally.
>>>>>
>>>>> I am not that great with computers...but i need help!