Every time I turn on my computer it brings up the Windows XP welcome screen
and then freezes before I have a chance to click on my user name. I can start
up in safe mode but not in any other mode. Can anyone please suggest what I
should do to fix this.

"Gazza13" <(E-Mail Removed)> wrote in message
news:61100FCC-BDB9-424C-83A7-(E-Mail Removed)...
> Every time I turn on my computer it brings up the Windows XP welcome
> screen
> and then freezes before I have a chance to click on my user name. I can
> start
> up in safe mode but not in any other mode. Can anyone please suggest what
> I
> should do to fix this.

Make sure you are free of virus's/malware, run these in safe mode after
deleting all temp files

Sysclean http://www.trendmicro.com/download/dcs.asp
latest pattern files http://www.trendmicro.com/download/viruspattern.asp
Ad-Aware http://www.lavasoftusa.com/software/adaware/

rgds
Roberto

Thanks Roberto, will give it a try.
PS: How do I delete all temp files?

"Roberto" wrote:

> "Gazza13" <(E-Mail Removed)> wrote in message
> news:61100FCC-BDB9-424C-83A7-(E-Mail Removed)...
> > Every time I turn on my computer it brings up the Windows XP welcome
> > screen
> > and then freezes before I have a chance to click on my user name. I can
> > start
> > up in safe mode but not in any other mode. Can anyone please suggest what
> > I
> > should do to fix this.
>
> Make sure you are free of virus's/malware, run these in safe mode after
> deleting all temp files
>
> Sysclean http://www.trendmicro.com/download/dcs.asp
> latest pattern files http://www.trendmicro.com/download/viruspattern.asp
> Ad-Aware http://www.lavasoftusa.com/software/adaware/
>
> rgds
> Roberto
>
>
>

"Gazza13" <(E-Mail Removed)> wrote:

> Every time I turn on my computer it brings up the Windows XP welcome
> screen and then freezes before I have a chance to click on my user
> name.

See if this article applies:
"Windows XP Stops Responding at the Welcome Screen"
http://support.microsoft.com/?kbid=294427

--
d-d

The article suggests:
To resolve this problem, select the Delete restoration data and proceed to
system boot menu option which enables the computer to perform a normal
restart, instead of performing the restoration process while the computer is
in Hibernate mode.

Problem is I don't get any opportunity to select the Delete restoration data
and proceed. Any otrher ideas?



"Detlev Dreyer" wrote:

> "Gazza13" <(E-Mail Removed)> wrote:
>
> > Every time I turn on my computer it brings up the Windows XP welcome
> > screen and then freezes before I have a chance to click on my user
> > name.
>
> See if this article applies:
> "Windows XP Stops Responding at the Welcome Screen"
> http://support.microsoft.com/?kbid=294427
>
> --
> d-d
>

"Gazza13" <(E-Mail Removed)> wrote:

> The article suggests:
> To resolve this problem, select the Delete restoration data and proceed
> to system boot menu option which enables the computer to perform a
> normal restart, instead of performing the restoration process while the
> computer is in Hibernate mode.
>
> Problem is I don't get any opportunity to select the Delete restoration
> data and proceed. Any otrher ideas?

Press the [F8] key while booting and see if these options appear.

--
d-d

"Detlev Dreyer" wrote:

> "Gazza13" <(E-Mail Removed)> wrote:
>
> > The article suggests:
> > To resolve this problem, select the Delete restoration data and proceed
> > to system boot menu option which enables the computer to perform a
> > normal restart, instead of performing the restoration process while the
> > computer is in Hibernate mode.
> >
> > Problem is I don't get any opportunity to select the Delete restoration
> > data and proceed. Any otrher ideas?
>
> Press the [F8] key while booting and see if these options appear.
>
> --
> d-d
>

No luck, just brings up the "safe mode" options...

"Gazza13" <(E-Mail Removed)> wrote:

>>> Problem is I don't get any opportunity to select the Delete restoration
>>> data and proceed. Any otrher ideas?
>>
>> Press the [F8] key while booting and see if these options appear.
>
> No luck, just brings up the "safe mode" options...

In that case, the MSKB article 294427 does not apply most likely.

--
d-d

"Gazza13" <(E-Mail Removed)> wrote in message
news:863D2740-82EF-4405-9C45-(E-Mail Removed)...
> Thanks Roberto, will give it a try.
> PS: How do I delete all temp files?

Start > Control Panel > Network & Internet Connections>Internet
Options>Delete Files & Delete Cookies buttons, Also goto C:\Windows\Temp,
delete a all.

rgds
Roberto
>
> "Roberto" wrote:
>
>> "Gazza13" <(E-Mail Removed)> wrote in message
>> news:61100FCC-BDB9-424C-83A7-(E-Mail Removed)...
>> > Every time I turn on my computer it brings up the Windows XP welcome
>> > screen
>> > and then freezes before I have a chance to click on my user name. I can
>> > start
>> > up in safe mode but not in any other mode. Can anyone please suggest
>> > what
>> > I
>> > should do to fix this.
>>
>> Make sure you are free of virus's/malware, run these in safe mode
>> after
>> deleting all temp files
>>
>> Sysclean http://www.trendmicro.com/download/dcs.asp
>> latest pattern files http://www.trendmicro.com/download/viruspattern.asp
>> Ad-Aware http://www.lavasoftusa.com/software/adaware/
>>
>> rgds
>> Roberto
>>
>>
>>

"Detlev Dreyer" wrote:

> "Gazza13" <(E-Mail Removed)> wrote:
>
> >>> Problem is I don't get any opportunity to select the Delete restoration
> >>> data and proceed. Any otrher ideas?
> >>
> >> Press the [F8] key while booting and see if these options appear.
> >
> > No luck, just brings up the "safe mode" options...
>
> In that case, the MSKB article 294427 does not apply most likely.
>
> --
> d-d
>
Sure looks that way. Thanks very much for your help in any case. I'll just
have to keep trying. Any other suggestions welcome!