Just recently I have been having problems with this anti-virus
package.

It started displaying a popup saying "3 Threats detected and removed"
this box had a do not show again which I selected but it still kept
coming up.

I did a full system scan and found nothing.

I have found that real time scanning does not work (by using EICAR).

On demand scanning does work (by using EICAR)..

I uninstalled and re-installed but that did not fix.

I have tried disabling floppy scanning (as recommended on CA website).

I have the same sofware running on 2 other PC's with no problems.

Looking at the CA website it would appear that even though you have
bought the software you need to pay for support so I am hoping that
others here have experienced similar and can enlighten me.

Cheers

Baz

In article <196bfece-55cc-41b1-9b32-
(E-Mail Removed)>, (E-Mail Removed) says...
> Just recently I have been having problems with this anti-virus
> package.
>
> It started displaying a popup saying "3 Threats detected and removed"
> this box had a do not show again which I selected but it still kept
> coming up.
>
> I did a full system scan and found nothing.
>
> I have found that real time scanning does not work (by using EICAR).
>
> On demand scanning does work (by using EICAR)..
>
> I uninstalled and re-installed but that did not fix.
>
> I have tried disabling floppy scanning (as recommended on CA website).
>
> I have the same sofware running on 2 other PC's with no problems.
>
> Looking at the CA website it would appear that even though you have
> bought the software you need to pay for support so I am hoping that
> others here have experienced similar and can enlighten me.
>
> Cheers
>
> Baz

Well, as you can see from lack of responses, the CA eTrust stuff isn't
very much used.
I used it when it was a freebie, and then paid for it for couple of
years, until about 2 years ago, when it started causing probs on several
XP boxes I managed, crashing apps and whatnot; tech support from CA
sucked, couldn't solve the probs, so dumped it.
Various AV comparison charts show it as not very effective either,
so...draw your own conclusions.

MM

>

On Fri, 25 Apr 2008 21:19:27 -0500, tom wrote:

> "MoiMoi" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> In article <196bfece-55cc-41b1-9b32-
>> (E-Mail Removed)>, (E-Mail Removed) says...
>>> Just recently I have been having problems with this anti-virus
>>> package.
>>>
>>> It started displaying a popup saying "3 Threats detected and removed"
>>> this box had a do not show again which I selected but it still kept
>>> coming up.
>>>
>>> I did a full system scan and found nothing.
>>>
>>> I have found that real time scanning does not work (by using EICAR).
>>>
>>> On demand scanning does work (by using EICAR)..
>>>
>>> I uninstalled and re-installed but that did not fix.
>>>
>>> I have tried disabling floppy scanning (as recommended on CA website).
>>>
>>> I have the same sofware running on 2 other PC's with no problems.
>>>
>>> Looking at the CA website it would appear that even though you have
>>> bought the software you need to pay for support so I am hoping that
>>> others here have experienced similar and can enlighten me.
>>>
>>> Cheers
>>>
>>> Baz
>>
>> Well, as you can see from lack of responses, the CA eTrust stuff isn't
>> very much used.
>> I used it when it was a freebie, and then paid for it for couple of
>> years, until about 2 years ago, when it started causing probs on several
>> XP boxes I managed, crashing apps and whatnot; tech support from CA
>> sucked, couldn't solve the probs, so dumped it.
>> Various AV comparison charts show it as not very effective either,
>> so...draw your own conclusions.
>>
>> MM
>>
> I had so much trouble with CA and made so many complaints that some how they
> gave me a free lifetime subscription. I was never given an
> explanation......I guess they just wanted to get rid of me. I still don't
> use the program.

That's a civil way to shut up customer queries