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components/files left, product removed

 
 
EP
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      19th Jan 2004
I have a major problem where on some testing machines, the product was
removed via add/remove programs, but all files and registry entries have
remained.
So now the product doesn't show up in add/remove, but all of it's components
are still installed.

So I thought I'd run setup.exe again and it would recognize the existing
features and reinstall them.

Instead it installed, and I was able uninstall it and it left the files
behind again! Not just files but folders, shortcuts, registry entries, file
associations, file mappings, services, etc....


Is there any way to clean residue from this bad uninstall? I'd like to make
a tool to do so (hey I'll post it here when I'm finished for all to use),
but I don't know what APIs I can use to find this residue if it thinks the
product was uninstalled.



 
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Luke Surace
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      19th Jan 2004
Are your components set as permanent? maybe this is why everything is being
left behind.

There are already tools available to cleanup msi based installs. Try
searching google

"EP" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> I have a major problem where on some testing machines, the product was
> removed via add/remove programs, but all files and registry entries have
> remained.
> So now the product doesn't show up in add/remove, but all of it's

components
> are still installed.
>
> So I thought I'd run setup.exe again and it would recognize the existing
> features and reinstall them.
>
> Instead it installed, and I was able uninstall it and it left the files
> behind again! Not just files but folders, shortcuts, registry entries,

file
> associations, file mappings, services, etc....
>
>
> Is there any way to clean residue from this bad uninstall? I'd like to

make
> a tool to do so (hey I'll post it here when I'm finished for all to use),
> but I don't know what APIs I can use to find this residue if it thinks the
> product was uninstalled.
>
>
>



 
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EP
Guest
Posts: n/a
 
      19th Jan 2004
no, they normally remove and are marked as shared.
but, a few times a testing machine (a QA machine that has the product
installed/uninstalled 10 times a day) will have this happen to it.


"Luke Surace" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> Are your components set as permanent? maybe this is why everything is

being
> left behind.
>
> There are already tools available to cleanup msi based installs. Try
> searching google
>
> "EP" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
> > I have a major problem where on some testing machines, the product was
> > removed via add/remove programs, but all files and registry entries have
> > remained.
> > So now the product doesn't show up in add/remove, but all of it's

> components
> > are still installed.
> >
> > So I thought I'd run setup.exe again and it would recognize the existing
> > features and reinstall them.
> >
> > Instead it installed, and I was able uninstall it and it left the files
> > behind again! Not just files but folders, shortcuts, registry entries,

> file
> > associations, file mappings, services, etc....
> >
> >
> > Is there any way to clean residue from this bad uninstall? I'd like to

> make
> > a tool to do so (hey I'll post it here when I'm finished for all to

use),
> > but I don't know what APIs I can use to find this residue if it thinks

the
> > product was uninstalled.
> >
> >
> >

>
>



 
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Luke Surace
Guest
Posts: n/a
 
      20th Jan 2004
It is quite possible that during your many installs/uninstalls, the
component reference count could have been broken which would give the
components and extra count and not uninstall.

I would test a couple of installs/uninstalls (say 3) and if that works ok
then your install should be fine.

"EP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> no, they normally remove and are marked as shared.
> but, a few times a testing machine (a QA machine that has the product
> installed/uninstalled 10 times a day) will have this happen to it.
>
>
> "Luke Surace" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
> > Are your components set as permanent? maybe this is why everything is

> being
> > left behind.
> >
> > There are already tools available to cleanup msi based installs. Try
> > searching google
> >
> > "EP" <(E-Mail Removed)> wrote in message
> > news:%(E-Mail Removed)...
> > > I have a major problem where on some testing machines, the product was
> > > removed via add/remove programs, but all files and registry entries

have
> > > remained.
> > > So now the product doesn't show up in add/remove, but all of it's

> > components
> > > are still installed.
> > >
> > > So I thought I'd run setup.exe again and it would recognize the

existing
> > > features and reinstall them.
> > >
> > > Instead it installed, and I was able uninstall it and it left the

files
> > > behind again! Not just files but folders, shortcuts, registry

entries,
> > file
> > > associations, file mappings, services, etc....
> > >
> > >
> > > Is there any way to clean residue from this bad uninstall? I'd like

to
> > make
> > > a tool to do so (hey I'll post it here when I'm finished for all to

> use),
> > > but I don't know what APIs I can use to find this residue if it thinks

> the
> > > product was uninstalled.
> > >
> > >
> > >

> >
> >

>
>



 
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