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The complaint department

 
 
Joseph Meehan
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      16th Apr 2008
Many years ago, I worked in retail for a large department store. We had
a regular complaint department. Each day there might be three or maybe ten
customers visit or call. Overall that was less than 1 percent of the total
customers for the day.

Guess what, nearly everyone of them visiting the complaint department
had a problem. Also nearly every one who did not visit the complaint
department were happy with the store.

This is the complaint department. We see the complaints. Just as with
that retail store, we don't have a thank you department. That is just the
way it works.

--
Joseph Meehan

Dia 's Muire duit



 
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kevpan815
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Posts: n/a
 
      16th Apr 2008

"Joseph Meehan" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> Many years ago, I worked in retail for a large department store. We
> had a regular complaint department. Each day there might be three or
> maybe ten customers visit or call. Overall that was less than 1 percent
> of the total customers for the day.
>
> Guess what, nearly everyone of them visiting the complaint department
> had a problem. Also nearly every one who did not visit the complaint
> department were happy with the store.
>
> This is the complaint department. We see the complaints. Just as with
> that retail store, we don't have a thank you department. That is just the
> way it works.
>
> --
> Joseph Meehan
>
> Dia 's Muire duit
>
>
>


I Have A Complaint. Just FYI. How Come So Many Retards Come Here And Talk
About Ubuntu? Just FYI. Ubuntu Is For Idiots. Just FYI


 
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Frank
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      16th Apr 2008
laugh at fanboy in the box wrote:

> if it is a complaint department please explain the existence of Frank, bill
> yanair and spanky de monkey.
>
> The only classification you can give them is >>>>TROLLS.
>
> They never complain about vista, and they never help people who complain
> about vistas problems, they just lurk here and clobber people who complain
> about vista.
>
> This is not a complaint department though, its vista.general.. and its a
> newsgroup for discussions on anything about vista.
>
> If its about vista you can post it here.
>
> Using the above correct statement as a guide, the only 100% troll as I have
> stated is Spanky de monkey aka Kevpan, aka 1000 other names that this troll
> uses.
>
>
>
> "Joseph Meehan" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
>
>> Many years ago, I worked in retail for a large department store. We
>>had a regular complaint department. Each day there might be three or
>>maybe ten customers visit or call. Overall that was less than 1 percent
>>of the total customers for the day.
>>
>> Guess what, nearly everyone of them visiting the complaint department
>>had a problem. Also nearly every one who did not visit the complaint
>>department were happy with the store.
>>
>> This is the complaint department. We see the complaints. Just as with
>>that retail store, we don't have a thank you department. That is just the
>>way it works.
>>
>>--
>>Joseph Meehan
>>
>>Dia 's Muire duit
>>
>>
>>

>
>
>

Careful cc, or else spanky will once again, bit*h slap your stupid,
delusional as* all over this ng...LOL!
Frank
 
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Alan
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Posts: n/a
 
      16th Apr 2008
if it is a complaint department please explain the existence of Frank, bill
yanair and spanky de monkey.

It's because of course they're all you, you boring idiot. Along with Moshe
whatever his name is, Mrs asshole who's supposed to be your mother, The
Psychiatrist, Idiot Hunters, Alias Hunters, Etc, Etc, Ad Naseum.
Nobody here realise's that you can post under multiple names, only you know
that. We're all stupid, youre the genius.
Get a life, stop spending it posting puerile crap on here day after day. I'm
sick of you, you cretin.
And while your at it, stick your Linux infantile posts up your ass.

"laugh at fanboy in the box" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> if it is a complaint department please explain the existence of Frank,
> bill yanair and spanky de monkey.
>
> The only classification you can give them is >>>>TROLLS.
>
> They never complain about vista, and they never help people who complain
> about vistas problems, they just lurk here and clobber people who complain
> about vista.
>
> This is not a complaint department though, its vista.general.. and its a
> newsgroup for discussions on anything about vista.
>
> If its about vista you can post it here.
>
> Using the above correct statement as a guide, the only 100% troll as I
> have stated is Spanky de monkey aka Kevpan, aka 1000 other names that this
> troll uses.
>
>
>
> "Joseph Meehan" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
>> Many years ago, I worked in retail for a large department store. We
>> had a regular complaint department. Each day there might be three or
>> maybe ten customers visit or call. Overall that was less than 1 percent
>> of the total customers for the day.
>>
>> Guess what, nearly everyone of them visiting the complaint department
>> had a problem. Also nearly every one who did not visit the complaint
>> department were happy with the store.
>>
>> This is the complaint department. We see the complaints. Just as
>> with that retail store, we don't have a thank you department. That is
>> just the way it works.
>>
>> --
>> Joseph Meehan
>>
>> Dia 's Muire duit
>>
>>
>>

>
>


 
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kevpan815
Guest
Posts: n/a
 
      16th Apr 2008

"Alan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> if it is a complaint department please explain the existence of Frank,
> bill
> yanair and spanky de monkey.
>
> It's because of course they're all you, you boring idiot. Along with Moshe
> whatever his name is, Mrs asshole who's supposed to be your mother, The
> Psychiatrist, Idiot Hunters, Alias Hunters, Etc, Etc, Ad Naseum.
> Nobody here realise's that you can post under multiple names, only you
> know that. We're all stupid, youre the genius.
> Get a life, stop spending it posting puerile crap on here day after day.
> I'm sick of you, you cretin.
> And while your at it, stick your Linux infantile posts up your ass.
>

Somebody Has Issues. Just FYI. If You Like, I Can Give You The Name Of My
Psychiatrist. Just FYI


 
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idaspud
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Posts: n/a
 
      16th Apr 2008
Dave wrote:
> Joseph Meehan wrote:
>> Many years ago, I worked in retail for a large department store. We had a regular complaint department. Each day
>> there might be three
>> or maybe ten customers visit or call. Overall that was less than 1
>> percent of the total customers for the day.
>>
>> Guess what, nearly everyone of them visiting the complaint
>> department had a problem. Also nearly every one who did not visit
>> the complaint department were happy with the store.
>>
>> This is the complaint department. We see the complaints. Just as
>> with that retail store, we don't have a thank you department. That
>> is just the way it works.

>
>
> "Also nearly every one who did not visit
> the complaint department were happy with the store."
>
> Unless you asked everyone about the store then you cannot know that " nearly every one " was happy with the store.
> Define " nearly every one ".
> Did you ask everyone about the store to get an acurate picture of the ratio of "happy" to "non-happy" ?
>


Absolutely correct Dave. I have attended many, many, customer service
trainings, and one of the first things they talk about is the fact that
the customer rarely lets you know that they are unhappy. So what is it
they do? Like myself, they simply shop somewhere else. That is why it is
so important to be customer service orientated, if you want your
business to do well.

Every single instructor recommended that you actually ASK your
customers, every one you come in contact with, if their experence with
your company was ok and if there is anything "we" can, or
could do better. Why? Because most people don't go to the "complaint
department," again, they will just shop elsewhere. (Alternative OS comes
to mind. LOL)

I think Micro$oft should pay more attention to what testers, techs, and
customers have to say, rather than be so full of themselves they feel no
need to pay attention. One would have thought ME was a great lesson...
Guess not.

I have Vista Ultimate installed and running decent for over a year now.
I can't say I have had near the problems others have had. Lucky I guess.
However, I had FAR less trouble with XP, that is for sure!

G'day



 
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