We are using powerpoint 2003 SP2 to develop animated slides for a remote
client who is on powerpoint 2002 SP3. Unfortunately, our client is unable to
open our files (the error reported to us is something like "Microsoft
PowerPoint has encountered a problem and needs to close"). We have no
proplem opening the presentations on any PC in our office and the error
apperas to be version, rather then PC, specific. We have successfully
transmitted animated slides to the same client in the past and cannot
identify why our latest material should be any different.

Can anyone help or advise?
Many thanks,

M Anderson,

I'd suggest sending a couple of simple test files (or files that have worked
previously) to the client.

If that works - then that points to a problem with the current set of files.

In that case there is something in them that powerpoint does not like....

see have a read of this page

Recovering a corrupt presentation
http://www.pptfaq.com/FAQ00108.htm


particularly the 'round tripping' bit


cheers
TAJ Simmons
Microsoft Powerpoint MVP

awesome - powerpoint templates,
http://www.awesomebackgrounds.com
powerpoint backgrounds, free samples, ppt tutorials...




"MAnderson" <(E-Mail Removed)> wrote in message
news:F67EF1F9-23DB-404C-B1DF-(E-Mail Removed)...
> We are using powerpoint 2003 SP2 to develop animated slides for a remote
> client who is on powerpoint 2002 SP3. Unfortunately, our client is unable
> to
> open our files (the error reported to us is something like "Microsoft
> PowerPoint has encountered a problem and needs to close"). We have no
> proplem opening the presentations on any PC in our office and the error
> apperas to be version, rather then PC, specific. We have successfully
> transmitted animated slides to the same client in the past and cannot
> identify why our latest material should be any different.
>
> Can anyone help or advise?
> Many thanks,

Thanks, we have found a solution, based on a version of "round tripping".
Converting to .mht and back to .ppt on a local PC doesn't solve the problem
(but it does reduce the file size, so it does do something). However,
converting to .mht and sending to our client, who then converts back to .ppt
does seem to clean up the file. We can therefore effectively use .mht format
for transmitting the files.

Many thanks,
Murray

"TAJ Simmons" wrote:

> M Anderson,
>
> I'd suggest sending a couple of simple test files (or files that have worked
> previously) to the client.
>
> If that works - then that points to a problem with the current set of files.
>
> In that case there is something in them that powerpoint does not like....
>
> see have a read of this page
>
> Recovering a corrupt presentation
> http://www.pptfaq.com/FAQ00108.htm
>
>
> particularly the 'round tripping' bit
>
>
> cheers
> TAJ Simmons
> Microsoft Powerpoint MVP
>
> awesome - powerpoint templates,
> http://www.awesomebackgrounds.com
> powerpoint backgrounds, free samples, ppt tutorials...
>
>
>
>
> "MAnderson" <(E-Mail Removed)> wrote in message
> news:F67EF1F9-23DB-404C-B1DF-(E-Mail Removed)...
> > We are using powerpoint 2003 SP2 to develop animated slides for a remote
> > client who is on powerpoint 2002 SP3. Unfortunately, our client is unable
> > to
> > open our files (the error reported to us is something like "Microsoft
> > PowerPoint has encountered a problem and needs to close"). We have no
> > proplem opening the presentations on any PC in our office and the error
> > apperas to be version, rather then PC, specific. We have successfully
> > transmitted animated slides to the same client in the past and cannot
> > identify why our latest material should be any different.
> >
> > Can anyone help or advise?
> > Many thanks,
>
>
>

In article <B0228599-41D3-4017-9B86-(E-Mail Removed)>, MAnderson wrote:
> Thanks, we have found a solution, based on a version of "round tripping".
> Converting to .mht and back to .ppt on a local PC doesn't solve the problem
> (but it does reduce the file size, so it does do something). However,
> converting to .mht and sending to our client, who then converts back to .ppt
> does seem to clean up the file. We can therefore effectively use .mht format
> for transmitting the files.

However bizarre, we'll take it. Thanks for coming back with that solution,
Murray.


>
> Many thanks,
> Murray
>
> "TAJ Simmons" wrote:
>
> > M Anderson,
> >
> > I'd suggest sending a couple of simple test files (or files that have worked
> > previously) to the client.
> >
> > If that works - then that points to a problem with the current set of files.
> >
> > In that case there is something in them that powerpoint does not like....
> >
> > see have a read of this page
> >
> > Recovering a corrupt presentation
> > http://www.pptfaq.com/FAQ00108.htm
> >
> >
> > particularly the 'round tripping' bit
> >
> >
> > cheers
> > TAJ Simmons
> > Microsoft Powerpoint MVP
> >
> > awesome - powerpoint templates,
> > http://www.awesomebackgrounds.com
> > powerpoint backgrounds, free samples, ppt tutorials...
> >
> >
> >
> >
> > "MAnderson" <(E-Mail Removed)> wrote in message
> > news:F67EF1F9-23DB-404C-B1DF-(E-Mail Removed)...
> > > We are using powerpoint 2003 SP2 to develop animated slides for a remote
> > > client who is on powerpoint 2002 SP3. Unfortunately, our client is unable
> > > to
> > > open our files (the error reported to us is something like "Microsoft
> > > PowerPoint has encountered a problem and needs to close"). We have no
> > > proplem opening the presentations on any PC in our office and the error
> > > apperas to be version, rather then PC, specific. We have successfully
> > > transmitted animated slides to the same client in the past and cannot
> > > identify why our latest material should be any different.
> > >
> > > Can anyone help or advise?
> > > Many thanks,
> >
> >
> >
>

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================