[[RESOLUTION
To resolve this issue, disable GoBack, and then uninstall GoBack. To do
this, follow these steps.
NOTE: You cannot uninstall GoBack in Safe mode.
1. Restart your computer.
2. During the startup process, press SPACE to access GoBack's menu options.
3. When prompted, enter the option for Disable GoBack, and then allow the
computer to complete the startup process.
4. Click Start, and then click Control Panel.
5. In Control Panel, double-click Add or Remove Programs.
6. In the list of installed programs, click GoBack, and then click Remove.
7. Follow the on-screen instructions to complete the uninstall process. ]]
GoBack Causes a Stop Error C000021a
http://support.microsoft.com/?kbid=316503
You may want to click the link and read the entire article.
--
Hope this helps. Let us know.
Wes
MS-MVP Windows Shell/User
In news:11DBA4FE-053B-4274-97CA-(E-Mail Removed),
Angela <(E-Mail Removed)> hunted and pecked:
> I currently have windows xp home and need to install xp pro. I have the
> new disk. When I try to install, I am getting a message that there is a
> program which is incompatible. The program is called GoBack and is part
> of Roxio. I tried to run a search on it but nothing came up, I tried to
> use Roxizap to uninstall it but nothing is working. Can someone please
> help me?
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