Lil' Dave wrote:
> My daughter's significant other owns a 2006 Compaq laptop with an AMD 64
> Turion. He has a lot of business files on it. Its running XP with SP2. It
> has a problem that I suspect is hardware, but may be the OS reacting somehow
> as well. It may be significant as well to say that it has Norton Internet
> Security and AV loaded version 2006. No Norton updates were ever done. May
> be significant as well to say that this laptop has always been slow as
> molasses running local apps, and accessing the internet. That's the least
> of their worries now. Presently, the laptop may turn off entirely without
> warning anywhere from a few minutes use to many hours of use. No pattern.
> Audibly, the fan turns on shortly after entering the XP desktop loading
> routine if started from cold boot left off for a few hours or more. I can't
> demonstrably tell when the laptop is finished booting the desktop and
> startup files. The HDD access LED seems intermittently lit even an hour
> later. The hiberfil.sys is 3GB and swapfile is 1.6GB.
>
> They tried in desperation to copy their personal files to CD, but the laptop
> always turns off in the middle of it. Even when copying a few files at a
> time. She was unable to locate any recovery CDs for the Compaq. She did
> find what appears to be externally as a generic OEM XP installation CD.
> There is a product ID sticker on the bottom of the laptop.
>
> Always true, after opening control panel, when double clicking the system
> icon, the laptop turns off. So, have been unable to check XP's assessment
> of hardware.
>
> Was able to load DriveImage version 7.0 on the laptop. Connected a USB
> FAT32 external hard drive. I imaged the C: partition successfully. It took
> 5.5 hours (laptop stopped in the middle of verification of image). I see
> the normal directories at the root, the windows folder has nothing in it per
> the image file, and the image passed verification per my PC. So, I guess
> windows is in another partition. So, I have to go back and image that as
> well. I did burn all their personal files from the image, along with the
> folder structure to DVD (680MB). TrendMicro AV could find no virus or
> spyware on it.
>
> Should they attempt to locate the original recovery CDs from Compaq?
> Or, limp along on the generic OEM installation from scratch?
> Is there a place to get drivers for this laptop?
> How do I determine if heat is the root problem on this laptop?
Depending on the value of the data, you might try buying an external USB
case for 2.5" drives and remove the drive and put it into this external
housing. You could then put the drive on a desktop machine running a
stable OS, and make backups there. This at least would save
everything. From here you could adventure into restore confident.
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