See if this applies to you;
http://www.msoutlook.info/question/334
Considering it happens when trying to open an attachment, I suspect your
virus scanner is causing this.
Uninstall this integration part of your virus scanner and try again; you'd
still be sufficiently protected by your on-access scanner part of the virus
scanner. For more details see;
http://www.msoutlook.info/question/20
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
-----
"LoraB" <(E-Mail Removed)> wrote in message
news:EB64D229-BA52-43C0-A477-(E-Mail Removed)...
> About 2 weeks ago I started getting a black screen when I clicked a link
> using Outlook to go to any other program - MS or not (Excel, Explorer,
> Word,
> Adobe, etc.). The screen will flash black and then the program starts
> using
> the 8-bit color property. I have to then minimize the program, right click
> on
> the desktop screen and change the properties back to 32. I thought it was
> the
> video card going bad so I replace it and the problem still exists. When I
> go
> into the programs without clicking on an attachment in an e-mail, they are
> fine. It sounds like an Outlook file may be corrupt. Does anyone have any
> idea? How do I find out what the original file should be?
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