First phone BT and make sure your Broadband connection is currently active. The service may be down due to a fault at the exchnage or maintenance at BT's end.
Other than that, could be a host of things causing the fault, from a faulty router to failed cable to software problems.
Try pulling the power from the router, leave a couple of minutes then re power up, a reset will often reinstate a router.
Bring your router up on your browser (see manual for url address) and check settings against the BT settings they supplied you with.
Don Van Vliet 1941 - 2010. And the acid gold bar swirled up and down, up and down.
|