I am running two profiles on my outlook, when I go to close a session outlook
closes but remains running on the Sys tray, so when I try to open a new
session with another profile it goes directly into the previous profile
opened and does not prompt for a profile. Clearly the session has remained
open... any ideas why this has started to occur?

Outlook does not close wrote:
> I am running two profiles on my outlook, when I go to close a session outlook
> closes but remains running on the Sys tray, so when I try to open a new
> session with another profile it goes directly into the previous profile
> opened and does not prompt for a profile. Clearly the session has remained
> open... any ideas why this has started to occur?

One common reason is an Outlook Add-ins failing to shut down. You could
give Outlook Shutdown add-in a try:
<http://www.snapfiles.com/reviews/Shutdown_Addin/shutdownaddin.html>

Some common reasons why Outlook will not shut down completely when you click either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing mail.
7. Skype - update to the latest version

http://sunflowerhead.com/software/knockout/ is free - written by Jensen Harris of the Ribbon GUI fame. Adds some extra value besides shutting down Outlook as well.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Outlook does not close asked:

| I am running two profiles on my outlook, when I go to close a session
| outlook closes but remains running on the Sys tray, so when I try to
| open a new session with another profile it goes directly into the
| previous profile opened and does not prompt for a profile. Clearly
| the session has remained open... any ideas why this has started to
| occur?