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client error

 
 
Jack
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      28th May 2004
Hi guys!

We have a dozen servers on our internal LAN as part of a
global Active Directory system. From my PC (as admin), I
can terminal into every single server on the LAN without
issue - except one!

It never used to be a problem up until a week ago, then
suddenly I got the "unable to connect" message. This is
most annoying as our server room is located 5-floors above
us - and it saves the trek!

Every other server is fine, but none of the guys can now
TS to this one server. I reinstalled terminal services on
the server twice, and reinstalled the clients on the PCs
but it still refuses. There isnt anything in the server
event viewer either.

No network changes have been made (routers etc.) - its
exactly as it was before this stopped working.

Any ideas at all as to why this has occured??

Many thanks guys

Jack
 
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Vera Noest [MVP]
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      28th May 2004
I assume you have a normal network connection to the server (you
can ping it and connect to shared folders)?
Just a wild guess: If you start TS Administration on the console,
do you have a listener session? What is the status?

312030 - Cannot Connect to a Windows 2000-Based Computer with
Terminal Services Installed and RDP Listener Is "Down"
http://support.microsoft.com/?kbid=312030

--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

"Jack" <(E-Mail Removed)> wrote in
news:1416f01c444a0$f4294ce0$(E-Mail Removed):

> Hi guys!
>
> We have a dozen servers on our internal LAN as part of a
> global Active Directory system. From my PC (as admin), I
> can terminal into every single server on the LAN without
> issue - except one!
>
> It never used to be a problem up until a week ago, then
> suddenly I got the "unable to connect" message. This is
> most annoying as our server room is located 5-floors above
> us - and it saves the trek!
>
> Every other server is fine, but none of the guys can now
> TS to this one server. I reinstalled terminal services on
> the server twice, and reinstalled the clients on the PCs
> but it still refuses. There isnt anything in the server
> event viewer either.
>
> No network changes have been made (routers etc.) - its
> exactly as it was before this stopped working.
>
> Any ideas at all as to why this has occured??
>
> Many thanks guys
>
> Jack

 
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Jack
Guest
Posts: n/a
 
      1st Jun 2004
Hi, thanks for the reply.

Yes, your assumptions are correct. Everything else is
fine. We can ping and connect to folders without problem -
just Terminal services not working.

I checked in TS Manager and there is no 'Listener' session
showing for that particular server. It doesn't appear at
all. So would the link to Microsoft fix resolve this
issue? would like to clarify before going into the
registry - problem is this is without a doubt one of our
most critical servers.

Many thanks

JackW


>I assume you have a normal network connection to the

server (you
>can ping it and connect to shared folders)?
>Just a wild guess: If you start TS Administration on the

console,
>do you have a listener session? What is the status?
>
>312030 - Cannot Connect to a Windows 2000-Based Computer

with
>Terminal Services Installed and RDP Listener Is "Down"
>http://support.microsoft.com/?kbid=312030
>
> --
>Vera Noest
>MCSE, CCEA, Microsoft MVP - Terminal Server
>http://hem.fyristorg.com/vera/IT
> --- please respond in newsgroup, NOT by private email ---
>
>"Jack" <(E-Mail Removed)> wrote in
>news:1416f01c444a0$f4294ce0$(E-Mail Removed):
>
>> Hi guys!
>>
>> We have a dozen servers on our internal LAN as part of

a
>> global Active Directory system. From my PC (as admin),

I
>> can terminal into every single server on the LAN

without
>> issue - except one!
>>
>> It never used to be a problem up until a week ago, then
>> suddenly I got the "unable to connect" message. This is
>> most annoying as our server room is located 5-floors

above
>> us - and it saves the trek!
>>
>> Every other server is fine, but none of the guys can

now
>> TS to this one server. I reinstalled terminal services

on
>> the server twice, and reinstalled the clients on the

PCs
>> but it still refuses. There isnt anything in the server
>> event viewer either.
>>
>> No network changes have been made (routers etc.) - its
>> exactly as it was before this stopped working.
>>
>> Any ideas at all as to why this has occured??
>>
>> Many thanks guys
>>
>> Jack

>.
>

 
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Vera Noest [MVP]
Guest
Posts: n/a
 
      1st Jun 2004
No listener session at all, that's even more serious.
In that case, I would follow the troubleshooting tips in this
article:

258021 - Event ID 52 When You Start Terminal Services
http://support.microsoft.com/?kbid=258021

I understand your hesitation to modify the registry. Be sure to
make a full backup of the server (including system state) before
making any changes. Also: if you export a registry key before
deleting or modifying it, you can always restore it if needed.

--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

"Jack" <(E-Mail Removed)> wrote in
news:1631f01c447bc$071ecfa0$(E-Mail Removed):

> Hi, thanks for the reply.
>
> Yes, your assumptions are correct. Everything else is
> fine. We can ping and connect to folders without problem -
> just Terminal services not working.
>
> I checked in TS Manager and there is no 'Listener' session
> showing for that particular server. It doesn't appear at
> all. So would the link to Microsoft fix resolve this
> issue? would like to clarify before going into the
> registry - problem is this is without a doubt one of our
> most critical servers.
>
> Many thanks
>
> JackW
>
>
>>I assume you have a normal network connection to the

> server (you
>>can ping it and connect to shared folders)?
>>Just a wild guess: If you start TS Administration on the

> console,
>>do you have a listener session? What is the status?
>>
>>312030 - Cannot Connect to a Windows 2000-Based Computer

> with
>>Terminal Services Installed and RDP Listener Is "Down"
>>http://support.microsoft.com/?kbid=312030
>>
>> --
>>Vera Noest
>>MCSE, CCEA, Microsoft MVP - Terminal Server
>>http://hem.fyristorg.com/vera/IT
>> --- please respond in newsgroup, NOT by private email ---
>>
>>"Jack" <(E-Mail Removed)> wrote in
>>news:1416f01c444a0$f4294ce0$(E-Mail Removed):
>>
>>> Hi guys!
>>>
>>> We have a dozen servers on our internal LAN as part of

> a
>>> global Active Directory system. From my PC (as admin),

> I
>>> can terminal into every single server on the LAN

> without
>>> issue - except one!
>>>
>>> It never used to be a problem up until a week ago, then
>>> suddenly I got the "unable to connect" message. This is
>>> most annoying as our server room is located 5-floors

> above
>>> us - and it saves the trek!
>>>
>>> Every other server is fine, but none of the guys can

> now
>>> TS to this one server. I reinstalled terminal services

> on
>>> the server twice, and reinstalled the clients on the

> PCs
>>> but it still refuses. There isnt anything in the server
>>> event viewer either.
>>>
>>> No network changes have been made (routers etc.) - its
>>> exactly as it was before this stopped working.
>>>
>>> Any ideas at all as to why this has occured??
>>>
>>> Many thanks guys
>>>
>>> Jack

 
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