If it was in the GAL, it would be easier to apply it to all users. Since it’s
the nickname cache you have two options -tell the users to open a new
message, begin to address it to the DL then select it with the arrow keys
and delete when it comes up. Or use a logon script to delete the NK2 file
from all computers. There are tools that can edit the cache but they don't
think they can delete just one address from each user's NK2. See
http://www.slipstick.com/problems/nicknamecache.asp.
--
Diane Poremsky [MVP - Outlook]
Outlook Tips:
http://www.outlook-tips.net/
Outlook & Exchange Solutions Center:
http://www.slipstick.com
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"LaurenM" <(E-Mail Removed)> wrote in message
news:01C72AD2-B83D-406B-90EA-(E-Mail Removed)...
> Hi Diane,
>
> It would be in the nickname cache, not an offline address book. Does this
> make a difference? Thanks for your response!
>
> Lauren
>
> "Diane Poremsky [MVP]" wrote:
>
>> No, there is no way to cut just it out. Are you removing it from the
>> nickname cache or a offline address book?
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> dailytips-subscribe-(E-Mail Removed)
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>>
>> You can access this newsgroup by visiting
>> http://www.microsoft.com/office/comm...s/default.mspx or point
>> your
>> newsreader to msnews.microsoft.com.
>>
>>
>> "LaurenM" <(E-Mail Removed)> wrote in message
>> news:9923D028-4B1D-4C32-BA44-(E-Mail Removed)...
>> > Hi all,
>> >
>> > I work at a company that uses a mix of Outlook XP and Outlook 2003
>> > installed
>> > on Windows XP and Windows 2000 machines in Exchange 2000 and 2003
>> > environment. We also have Mac users that are using Entourage 2004 which
>> > is
>> > also linked to our Exchange servers. We are in the process or
>> > implementing
>> > a
>> > centralized Help Desk system that will generate automatic responses. We
>> > have
>> > been using a distribution group that was located in our Global Address
>> > List
>> > for everyone in the company to send us technical support requests,
>> > outside
>> > of
>> > the help desk system. We have been told that in order for the automatic
>> > responses to go through to our users, we need to clear out the GAL
>> > distribution group name from all of our user's cache. Is there are way
>> > to
>> > do
>> > a system-wide cache clearing of this one address only from our users'
>> > accounts? Maybe a group policy? I would appreciate anyone's useful
>> > thoughts
>> > on this.
>> >
>> > Thanks!
>>
>>
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