I'm using Outlook 2007 and suddenly having problems with the display name
when receiving emails. A person already saved in my contacts list is suddenly
changing the way it appears from the Display Name I set. It also in turn
affects my auto complete when sending emails to this person.

I deal with China for business and once emails are sent to them, I receive a
chinese version of their name back (but didn't use to). Here is an example:
RC_王俊秀 [gillian@] How do I correct this?

I've tried to clear/delete my cache by locating the .NK2 file, but there
aren't any found on my computer.

Please help!

When searching for the .NK2 file be sure to include hidden files and folders
in your search (which is not enabled by default). This file is located in a
hidden folder tree.

In 2000/XP its default location is (I believe) C:\Documents and
Settings\<username>\Application Data\Microsoft\Outlook


In Vista its default location is
C:\Users\<username>\AppData\Roaming\Microsoft.

Joe


"JG14" <(E-Mail Removed)> wrote in message
news:89FFA065-B694-4FA2-B44A-(E-Mail Removed)...
> I'm using Outlook 2007 and suddenly having problems with the display name
> when receiving emails. A person already saved in my contacts list is
> suddenly
> changing the way it appears from the Display Name I set. It also in turn
> affects my auto complete when sending emails to this person.
>
> I deal with China for business and once emails are sent to them, I receive
> a
> chinese version of their name back (but didn't use to). Here is an
> example:
> RC_王俊秀 [gillian@] How do I correct this?
>
> I've tried to clear/delete my cache by locating the .NK2 file, but there
> aren't any found on my computer.
>
> Please help!

"JG14" <(E-Mail Removed)> wrote in message
news:89FFA065-B694-4FA2-B44A-(E-Mail Removed)...

> I'm using Outlook 2007 and suddenly having problems with the display name
> when receiving emails. A person already saved in my contacts list is
> suddenly
> changing the way it appears from the Display Name I set. It also in turn
> affects my auto complete when sending emails to this person.

Since the sender ALWAYS controls whay you'll see as the Display Name for the
sender's address, replying to such a message will always add that value into
the NK2 file.

> I deal with China for business and once emails are sent to them, I receive a
> chinese version of their name back (but didn't use to). Here is an example:
> RC_王俊秀 [gillian@] How do I correct this?

You don't since it is they wyo included it. You could ask them not to do
that, but it is their name, after all.

> I've tried to clear/delete my cache by locating the .NK2 file, but there
> aren't any found on my computer.

It's there or you couldn't be using it. Open Windows Explorer and enter

%AppData%\Microsoft\Outlook

into the Address field. Click Go. You'll see it there. It will be named
<profile>.NK2, where <profile> is your mail profile name. You may not see the
"NK2" file extension if you have not enabled showing registered file types.
--
Brian Tillman [MVP-Outlook]

Thanks but I was already searching within my hidden files and folders on the
C drive. No luck

"Joe Grover" wrote:

> When searching for the .NK2 file be sure to include hidden files and folders
> in your search (which is not enabled by default). This file is located in a
> hidden folder tree.
>
> In 2000/XP its default location is (I believe) C:\Documents and
> Settings\<username>\Application Data\Microsoft\Outlook
>
>
> In Vista its default location is
> C:\Users\<username>\AppData\Roaming\Microsoft.
>
> Joe
>
>
> "JG14" <(E-Mail Removed)> wrote in message
> news:89FFA065-B694-4FA2-B44A-(E-Mail Removed)...
> > I'm using Outlook 2007 and suddenly having problems with the display name
> > when receiving emails. A person already saved in my contacts list is
> > suddenly
> > changing the way it appears from the Display Name I set. It also in turn
> > affects my auto complete when sending emails to this person.
> >
> > I deal with China for business and once emails are sent to them, I receive
> > a
> > chinese version of their name back (but didn't use to). Here is an
> > example:
> > RC_王俊秀 [gillian@] How do I correct this?
> >
> > I've tried to clear/delete my cache by locating the .NK2 file, but there
> > aren't any found on my computer.
> >
> > Please help!
>
>

Err - that's annoying if I'm unable to change the way the name is displayed
on my end.

Regarding clearing the cache - still no luck finding the .NK2 file, even
after I tried the steps you suggested. My guess is that my computer isn't
using one. I'm within the hidden folder on my computer where all my outlook
data is saved and there is no such file with that extension or beginning with
my profile name.

I have plenty of other files: .OBI, .TMP, .DAT, .KFL, and of course the
outlook file itself (.PST). Any other suggestions? How do I enable registered
files to show?

"Brian Tillman [MVP - Outlook]" wrote:

> "JG14" <(E-Mail Removed)> wrote in message
> news:89FFA065-B694-4FA2-B44A-(E-Mail Removed)...
>
> > I'm using Outlook 2007 and suddenly having problems with the display name
> > when receiving emails. A person already saved in my contacts list is
> > suddenly
> > changing the way it appears from the Display Name I set. It also in turn
> > affects my auto complete when sending emails to this person.
>
> Since the sender ALWAYS controls whay you'll see as the Display Name for the
> sender's address, replying to such a message will always add that value into
> the NK2 file.
>
> > I deal with China for business and once emails are sent to them, I receive a
> > chinese version of their name back (but didn't use to). Here is an example:
> > RC_王俊秀 [gillian@] How do I correct this?
>
> You don't since it is they wyo included it. You could ask them not to do
> that, but it is their name, after all.
>
> > I've tried to clear/delete my cache by locating the .NK2 file, but there
> > aren't any found on my computer.
>
> It's there or you couldn't be using it. Open Windows Explorer and enter
>
> %AppData%\Microsoft\Outlook
>
> into the Address field. Click Go. You'll see it there. It will be named
> <profile>.NK2, where <profile> is your mail profile name. You may not see the
> "NK2" file extension if you have not enabled showing registered file types.
> --
> Brian Tillman [MVP-Outlook]
>
>

As a clarification, the PST file is located (by default) in a different
location than the .NK2 file would be, and is located with .XML and .SRS
files (and a .dat I believe). For example on my home XP machine, the NK2
file is located in C:\Documents and Settings\<username>\Application
Data\Microsoft\Outlook, while the PST location is almost the same, but
C:\Documents and Settings\<username>\Local Settings\Application
Data\Microsoft\Outlook.



"JG14" <(E-Mail Removed)> wrote in message
news:747116D6-642F-433A-97A1-(E-Mail Removed)...
> Err - that's annoying if I'm unable to change the way the name is
> displayed
> on my end.
>
> Regarding clearing the cache - still no luck finding the .NK2 file, even
> after I tried the steps you suggested. My guess is that my computer isn't
> using one. I'm within the hidden folder on my computer where all my
> outlook
> data is saved and there is no such file with that extension or beginning
> with
> my profile name.
>
> I have plenty of other files: .OBI, .TMP, .DAT, .KFL, and of course the
> outlook file itself (.PST). Any other suggestions? How do I enable
> registered
> files to show?
>
> "Brian Tillman [MVP - Outlook]" wrote:
>
>> "JG14" <(E-Mail Removed)> wrote in message
>> news:89FFA065-B694-4FA2-B44A-(E-Mail Removed)...
>>
>> > I'm using Outlook 2007 and suddenly having problems with the display
>> > name
>> > when receiving emails. A person already saved in my contacts list is
>> > suddenly
>> > changing the way it appears from the Display Name I set. It also in
>> > turn
>> > affects my auto complete when sending emails to this person.
>>
>> Since the sender ALWAYS controls whay you'll see as the Display Name for
>> the
>> sender's address, replying to such a message will always add that value
>> into
>> the NK2 file.
>>
>> > I deal with China for business and once emails are sent to them, I
>> > receive a
>> > chinese version of their name back (but didn't use to). Here is an
>> > example:
>> > RC_王俊秀 [gillian@] How do I correct this?
>>
>> You don't since it is they wyo included it. You could ask them not to do
>> that, but it is their name, after all.
>>
>> > I've tried to clear/delete my cache by locating the .NK2 file, but
>> > there
>> > aren't any found on my computer.
>>
>> It's there or you couldn't be using it. Open Windows Explorer and enter
>>
>> %AppData%\Microsoft\Outlook
>>
>> into the Address field. Click Go. You'll see it there. It will be
>> named
>> <profile>.NK2, where <profile> is your mail profile name. You may not
>> see the
>> "NK2" file extension if you have not enabled showing registered file
>> types.
>> --
>> Brian Tillman [MVP-Outlook]
>>
>>

Thanks - slight difference in path indeed.

I was able to locate this other file location in the path you mentioned with
the .SRS file, .XML, and .DAT file, but still no luck with the .NK2 file.

Frustrating - Something so simple has become so complicated just because I
can't find this file. I figure if it was there my search tool would have
found it. I have it looking on the C drive and within hidden files.

"JG14" <(E-Mail Removed)> wrote in message
news:747116D6-642F-433A-97A1-(E-Mail Removed)...

> Regarding clearing the cache - still no luck finding the .NK2 file, even
> after I tried the steps you suggested. My guess is that my computer isn't
> using one. I'm within the hidden folder on my computer where all my outlook
> data is saved and there is no such file with that extension or beginning
> with
> my profile name.
>
> I have plenty of other files: .OBI, .TMP, .DAT, .KFL, and of course the
> outlook file itself (.PST). Any other suggestions? How do I enable
> registered
> files to show?

You're looking in the wrong directory. The files you describe here are in
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook on XP and
%LocalAppData%\Microsoft\Outlook on Vista. That's not where I told you to
look. I said %AppData%\Microsoft\Outlook.
--
Brian Tillman [MVP-Outlook]

"JG14" <(E-Mail Removed)> wrote in message
news:8A333905-4AAC-4AD0-96F1-(E-Mail Removed)...

> I was able to locate this other file location in the path you mentioned with
> the .SRS file, .XML, and .DAT file, but still no luck with the .NK2 file.
>
> Frustrating - Something so simple has become so complicated just because I
> can't find this file. I figure if it was there my search tool would have
> found it. I have it looking on the C drive and within hidden files.

In Outlook, click Tools>Options>E-mail Options>Advanced E-mail Options. What
is the state of the checkbox labeled "Suggest names while completing To, Cc,
and Bcc fields"?
--
Brian Tillman [MVP-Outlook]

"JG14" wrote:

> I'm using Outlook 2007 and suddenly having problems with the display name
> when receiving emails. A person already saved in my contacts list is suddenly
> changing the way it appears from the Display Name I set. It also in turn
> affects my auto complete when sending emails to this person.
>
> I deal with China for business and once emails are sent to them, I receive a
> chinese version of their name back (but didn't use to). Here is an example:
> RC_王俊秀 [gillian@] How do I correct this?
>
> I've tried to clear/delete my cache by locating the .NK2 file, but there
> aren't any found on my computer.
>
> Please help!