Follow this for a Clean Installation:
http://www3.telus.net/dandemar/cleanxp.htm
--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/
"tiggergirl0" <(E-Mail Removed)> wrote in message
news:3B11A119-808A-49A6-8821-(E-Mail Removed)...
> My computer had a virus I get it cleaned out but now we would like
to start over and clean out everything and restart from scratch but I
can not get it to reboot please help with this I even called dell and
they could not help because they claim we did not purchase windows xp
from them so if any one can help please