Hi all
Appologies if previously posted but i have searched.

We have a contact in china who untill recently was able to send us mail no
issue,
the mail would say it has come from lui@ham**.com

then suddenly (and i cannot find any changes to the syetm at our end at
this time) the mail arrive with the senders address as chinese characters
and when i reply they get a completely blank mail message !
I have tested to a hotmail account and received the same issue.

to make matters worse It is intermittent. not every mail returns blank.

any help would be appreciated

cheers
--
Alliance Systems
"IT and Telecoms in safe hands"

Quite obviously something has changed on the sender's side.

Alliance Support wrote:
> Hi all
> Appologies if previously posted but i have searched.
>
> We have a contact in china who untill recently was able to send us mail no
> issue,
> the mail would say it has come from lui@ham**.com
>
> then suddenly (and i cannot find any changes to the syetm at our end at
> this time) the mail arrive with the senders address as chinese characters
> and when i reply they get a completely blank mail message !
> I have tested to a hotmail account and received the same issue.
>
> to make matters worse It is intermittent. not every mail returns blank.
>
> any help would be appreciated
>
> cheers

HelpFull reply! ty

they insist there has been no change!
i just wanna be sure there was no windows -exchange update that may have
been installed causing this.
--
Alliance Systems
"IT and Telecoms in safe hands"


"Pat Willener" wrote:

> Quite obviously something has changed on the sender's side.
>
> Alliance Support wrote:
> > Hi all
> > Appologies if previously posted but i have searched.
> >
> > We have a contact in china who untill recently was able to send us mail no
> > issue,
> > the mail would say it has come from lui@ham**.com
> >
> > then suddenly (and i cannot find any changes to the syetm at our end at
> > this time) the mail arrive with the senders address as chinese characters
> > and when i reply they get a completely blank mail message !
> > I have tested to a hotmail account and received the same issue.
> >
> > to make matters worse It is intermittent. not every mail returns blank.
> >
> > any help would be appreciated
> >
> > cheers
>

The change on their side was that the (Chinese) name is now supplied,
whereas before it wasn't.

However, what causes them not to receive (or not to see) your replies
may have a different cause, but I don't know that.

What message type are you corresponding in (Plain Text, HTML, RTF)?

Alliance Support wrote:
> HelpFull reply! ty
>
> they insist there has been no change!
> i just wanna be sure there was no windows -exchange update that may have
> been installed causing this.

"Pat Willener" wrote:
> > Quite obviously something has changed on the sender's side.
> >
> > Alliance Support wrote:
>> > > Hi all
>> > > Appologies if previously posted but i have searched.
>> > >
>> > > We have a contact in china who untill recently was able to send
us mail no
>> > > issue,
>> > > the mail would say it has come from lui@ham**.com
>> > >
>> > > then suddenly (and i cannot find any changes to the syetm at
our end at
>> > > this time) the mail arrive with the senders address as chinese
characters
>> > > and when i reply they get a completely blank mail message !
>> > > I have tested to a hotmail account and received the same issue.
>> > >
>> > > to make matters worse It is intermittent. not every mail returns
blank.
>> > >
>> > > any help would be appreciated
>> > >
>> > > cheers