our user has problem with emails having chinese characters. they are
displayed as ??? instead of subject and messsage body.

Please advice how to solve it.

ITITIT

In order to receive and display multibyte characters correctly, Outlook
must run in Unicode mode. Check out some articles here for more
information on Unicode mode
http://www.google.com/search?hl=en&q...=Google+Search

Also, the sender *must* specify the correct Chinese encoding, otherwise
Outlook will not recognize the Chinese text. If the sender did not
specify the correct encoding, then the recipient must edit the message,
and update the encoding to GB2312 (Simplified), Big5 (Traditional), or
Unicode.

IT-BOY wrote:
> our user has problem with emails having chinese characters. they are
> displayed as ??? instead of subject and messsage body.
>
> Please advice how to solve it.
>
> ITITIT