I am using Windows Vista Business version and Office 2007 Enterprise.

I found that every email with chinese character receive in Outlook 2007 was
not able to display the character properly. It either appear as "?" or "□"
symbol throughout my email.

I notice I was able to type chinese character in the email.

How can I resolve this problem ?

1. Are you running Outlook in Unicode Mode?
2. What encoding are the messages sent with?
3. Do you have Asian Language Support installed on Windows? (Probably
yes, since you are able to type Chinese characters.)

NG wrote:
> I am using Windows Vista Business version and Office 2007 Enterprise.
>
> I found that every email with chinese character receive in Outlook 2007was
> not able to display the character properly. It either appear as "?" or"□"
> symbol throughout my email.
>
> I notice I was able to type chinese character in the email.
>
> How can I resolve this problem ?

Is your pst-file in ANSI or UNICODE format?
See http://www.msoutlook.info/question/111

Also, is the message received in the proper encoding?

I assume you have Chinese language support enabled in Windows?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"NG" <(E-Mail Removed)> wrote in message
news:B24AE2FE-FBFB-43F9-842E-(E-Mail Removed)...
> I am using Windows Vista Business version and Office 2007 Enterprise.
>
> I found that every email with chinese character receive in Outlook 2007
> was
> not able to display the character properly. It either appear as "?" or
> "□"
> symbol throughout my email.
>
> I notice I was able to type chinese character in the email.
>
> How can I resolve this problem ?

Hi, Roady

my pst file in unicode format, any idea what went wrong ?

"Roady [MVP]" wrote:

> Is your pst-file in ANSI or UNICODE format?
> See http://www.msoutlook.info/question/111
>
> Also, is the message received in the proper encoding?
>
> I assume you have Chinese language support enabled in Windows?
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "NG" <(E-Mail Removed)> wrote in message
> news:B24AE2FE-FBFB-43F9-842E-(E-Mail Removed)...
> > I am using Windows Vista Business version and Office 2007 Enterprise.
> >
> > I found that every email with chinese character receive in Outlook 2007
> > was
> > not able to display the character properly. It either appear as "?" or
> > "□"
> > symbol throughout my email.
> >
> > I notice I was able to type chinese character in the email.
> >
> > How can I resolve this problem ?
>

Hi, Pat

1. Yes, Outlook run in Unicode Mode
2. I click the encode attachments in UUENCODE format when sending a plain
text message, in the outlook rich text options, I had selected convert to
HTML format
3. Yes, I had activate the asian language support

"Pat Willener" wrote:

> 1. Are you running Outlook in Unicode Mode?
> 2. What encoding are the messages sent with?
> 3. Do you have Asian Language Support installed on Windows? (Probably
> yes, since you are able to type Chinese characters.)
>
> NG wrote:
> > I am using Windows Vista Business version and Office 2007 Enterprise.
> >
> > I found that every email with chinese character receive in Outlook 2007 was
> > not able to display the character properly. It either appear as "?" or "□"
> > symbol throughout my email.
> >
> > I notice I was able to type chinese character in the email.
> >
> > How can I resolve this problem ?
>
>

Regarding the encoding, please open the message, click View -> Options
to see the message headers. In there look for a line that looks like
> Content-Type: text/plain; charset=...
or similar. The charset at the end of that line gives you the encoding.
It should be "GB2312" or "GB18030" for simplified Chinese, or "Big5" for
traditional Chinese.

Please let us know what charset (encoding) you find there.

NG wrote:
> Hi, Pat
>
> 1. Yes, Outlook run in Unicode Mode
> 2. I click the encode attachments in UUENCODE format when sending a plain
> text message, in the outlook rich text options, I had selected convert to
> HTML format
> 3. Yes, I had activate the asian language support
>
> "Pat Willener" wrote:
>
>> 1. Are you running Outlook in Unicode Mode?
>> 2. What encoding are the messages sent with?
>> 3. Do you have Asian Language Support installed on Windows? (Probably
>> yes, since you are able to type Chinese characters.)
>>
>> NG wrote:
>>> I am using Windows Vista Business version and Office 2007 Enterprise.
>>>
>>> I found that every email with chinese character receive in Outlook 2007 was
>>> not able to display the character properly. It either appear as "?" or "□"
>>> symbol throughout my email.
>>>
>>> I notice I was able to type chinese character in the email.
>>>
>>> How can I resolve this problem ?

Hi, Pat

the encoding set at western european (windows), should I change to chinese ?

regards

"Pat Willener" wrote:

> Regarding the encoding, please open the message, click View -> Options
> to see the message headers. In there look for a line that looks like
> > Content-Type: text/plain; charset=...
> or similar. The charset at the end of that line gives you the encoding.
> It should be "GB2312" or "GB18030" for simplified Chinese, or "Big5" for
> traditional Chinese.
>
> Please let us know what charset (encoding) you find there.
>
> NG wrote:
> > Hi, Pat
> >
> > 1. Yes, Outlook run in Unicode Mode
> > 2. I click the encode attachments in UUENCODE format when sending a plain
> > text message, in the outlook rich text options, I had selected convert to
> > HTML format
> > 3. Yes, I had activate the asian language support
> >
> > "Pat Willener" wrote:
> >
> >> 1. Are you running Outlook in Unicode Mode?
> >> 2. What encoding are the messages sent with?
> >> 3. Do you have Asian Language Support installed on Windows? (Probably
> >> yes, since you are able to type Chinese characters.)
> >>
> >> NG wrote:
> >>> I am using Windows Vista Business version and Office 2007 Enterprise.
> >>>
> >>> I found that every email with chinese character receive in Outlook 2007 was
> >>> not able to display the character properly. It either appear as "?" or "□"
> >>> symbol throughout my email.
> >>>
> >>> I notice I was able to type chinese character in the email.
> >>>
> >>> How can I resolve this problem ?
>

You can try, but most likely this will not fix the broken multibyte
characters. It is really the senders obligation to put the correct
encoding into the message; there is very little we can do once the
multibyte characters are broken into single garbage characters.

I don't have Outlook 2007, so I can't check this. Is there an option to
set the default encoding for incoming messages? If so, set it to
"GB18030" if you expect incoming messages in simplified Chinese, "Big5"
for traditional Chinese. But this is just a circumvention; the solution
is to have the sender set the correct encoding.

NG wrote:
> Hi, Pat
>
> the encoding set at western european (windows), should I change to chinese ?
>
> regards
>
> "Pat Willener" wrote:
>
>> Regarding the encoding, please open the message, click View -> Options
>> to see the message headers. In there look for a line that looks like
>> > Content-Type: text/plain; charset=...
>> or similar. The charset at the end of that line gives you the encoding.
>> It should be "GB2312" or "GB18030" for simplified Chinese, or "Big5" for
>> traditional Chinese.
>>
>> Please let us know what charset (encoding) you find there.
>>
>> NG wrote:
>>> Hi, Pat
>>>
>>> 1. Yes, Outlook run in Unicode Mode
>>> 2. I click the encode attachments in UUENCODE format when sending a plain
>>> text message, in the outlook rich text options, I had selected convert to
>>> HTML format
>>> 3. Yes, I had activate the asian language support
>>>
>>> "Pat Willener" wrote:
>>>
>>>> 1. Are you running Outlook in Unicode Mode?
>>>> 2. What encoding are the messages sent with?
>>>> 3. Do you have Asian Language Support installed on Windows? (Probably
>>>> yes, since you are able to type Chinese characters.)
>>>>
>>>> NG wrote:
>>>>> I am using Windows Vista Business version and Office 2007 Enterprise.
>>>>>
>>>>> I found that every email with chinese character receive in Outlook 2007 was
>>>>> not able to display the character properly. It either appear as "?" or "□"
>>>>> symbol throughout my email.
>>>>>
>>>>> I notice I was able to type chinese character in the email.
>>>>>
>>>>> How can I resolve this problem ?