"Phoenix Enigma" <(E-Mail Removed)> wrote:
>Can my OEM legally provide me XP without providing without a COA and/or disc?
> I didn't get restore discs, nor is there a restore partion or folder on my
>HDD. Can he actually force me to come back to him and pay (what I now know
>is an exorbiant) service fee to do this?
The OEM licensing agreements used by Microsoft in Canada and the U.S.
require the OEM to provide *some method* by which the computer can be
returned to it's factory fresh condition, complete with a newly
installed copy of Windows.
The details as to just which method a particular OEM uses to
accomplish this are left pretty much to the OEM to decide, but some
method of doing so must be provided. Available methods include
providing an actual Windows XP Installation CD, providing a "System
Recovery" CD containing a disk image of the factory fresh install, or
providing a hidden "System Recovery" partition with the disk image.
OEM licensing terms and conditions may vary in other countries.
However if you are in Canada or the U.S. and you have no method of
reinstalling your Windows and if the OEM is unwilling to rectify this
situation then you might get some satisfaction by reporting the
complete details to
(E-Mail Removed)
Good luck
Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca
In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm