We are using EMC Extender to shortcut our attachments. In cached mode when
a user clicks on an email the attachment gets pulled back into exchange -
because of the 15 sec upload setting users would have to wait to open the
attachment. EMC has a KB article that suggest to bring just the upload time
down to 2 seconds. Ever since we put this in place we have gotten sporadic
reports of emails being delayed. Over the past few months this has been
more and more prevalent. I have put several facts together and it seems
cache mode is causing this issue. I want to prove it though and today I was
allowed to take cache mode off of one user's mailbox. It seems that when
users send an email (randomly) it is not in their outbox nor in their sent
items folder. Every time the email eventually sends the user has logged
into terminal server or OWA just minutes before it sends. The odd thing is
they can send emails before and after (even to the same people) with no
issues. I cannot seem to figure out what in the world is going on. Now
some users are on HIGH alert since they are having emails delay for many
weeks (the amount of time it take for their next log into OWA or terminal).
This has made it a little easier (lately) to get some more info. Once the
email finally sends I can track it in exchange and it shows that exchange
gets it just before it sends it. When I look at the senders sent items
folder the email appears with the original sent time stamp. This problem is
driving me crazy. I need to find out what the problem is and get it
resolved.

Please clarify you post a bit because it is a bit confusing. I'm not sure
if you are trying to say delays are just in cached mode or cached &
traditional modes.

Some other thoughts...

Does your site have Service Pack 2 for Office 2003 installed?

Do the clients have antivirus installed that can scan e-mail? (e.g. my site
uses Symantec Antivirus Corporate Edition and we do *not* install the e-mail
scanning portion do to performance issues. We do this because we have an
excellent server side solution that handles this protection more
efficiently.)

You mentioned that problems started after lowering the upload threshold,
does the problem go away if you change it back to the default?


"Jennifer Thomas" <(E-Mail Removed)> wrote in message
news:u48$(E-Mail Removed)...
> We are using EMC Extender to shortcut our attachments. In cached mode
> when
> a user clicks on an email the attachment gets pulled back into exchange -
> because of the 15 sec upload setting users would have to wait to open the
> attachment. EMC has a KB article that suggest to bring just the upload
> time
> down to 2 seconds. Ever since we put this in place we have gotten
> sporadic
> reports of emails being delayed. Over the past few months this has been
> more and more prevalent. I have put several facts together and it seems
> cache mode is causing this issue. I want to prove it though and today I
> was
> allowed to take cache mode off of one user's mailbox. It seems that when
> users send an email (randomly) it is not in their outbox nor in their
> sent
> items folder. Every time the email eventually sends the user has logged
> into terminal server or OWA just minutes before it sends. The odd thing
> is
> they can send emails before and after (even to the same people) with no
> issues. I cannot seem to figure out what in the world is going on. Now
> some users are on HIGH alert since they are having emails delay for many
> weeks (the amount of time it take for their next log into OWA or
> terminal).
> This has made it a little easier (lately) to get some more info. Once the
> email finally sends I can track it in exchange and it shows that exchange
> gets it just before it sends it. When I look at the senders sent items
> folder the email appears with the original sent time stamp. This problem
> is
> driving me crazy. I need to find out what the problem is and get it
> resolved.
>
>
>

Sorry to be confusing-

Delays only happen when the user is in cached mode. Yes, we are running
Office 2003 with SP2, we use mcafee to scan mail on the client (8.0i). I
have not been able to test taking the setting upload threshold yet but am
hoping to do that on a few users today.

Thanks for your reply.

Jennifer


"neo [mvp outlook]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Please clarify you post a bit because it is a bit confusing. I'm not sure
> if you are trying to say delays are just in cached mode or cached &
> traditional modes.
>
> Some other thoughts...
>
> Does your site have Service Pack 2 for Office 2003 installed?
>
> Do the clients have antivirus installed that can scan e-mail? (e.g. my
> site uses Symantec Antivirus Corporate Edition and we do *not* install the
> e-mail scanning portion do to performance issues. We do this because we
> have an excellent server side solution that handles this protection more
> efficiently.)
>
> You mentioned that problems started after lowering the upload threshold,
> does the problem go away if you change it back to the default?
>
>
> "Jennifer Thomas" <(E-Mail Removed)> wrote in message
> news:u48$(E-Mail Removed)...
>> We are using EMC Extender to shortcut our attachments. In cached mode
>> when
>> a user clicks on an email the attachment gets pulled back into exchange -
>> because of the 15 sec upload setting users would have to wait to open the
>> attachment. EMC has a KB article that suggest to bring just the upload
>> time
>> down to 2 seconds. Ever since we put this in place we have gotten
>> sporadic
>> reports of emails being delayed. Over the past few months this has been
>> more and more prevalent. I have put several facts together and it seems
>> cache mode is causing this issue. I want to prove it though and today I
>> was
>> allowed to take cache mode off of one user's mailbox. It seems that when
>> users send an email (randomly) it is not in their outbox nor in their
>> sent
>> items folder. Every time the email eventually sends the user has logged
>> into terminal server or OWA just minutes before it sends. The odd thing
>> is
>> they can send emails before and after (even to the same people) with no
>> issues. I cannot seem to figure out what in the world is going on. Now
>> some users are on HIGH alert since they are having emails delay for many
>> weeks (the amount of time it take for their next log into OWA or
>> terminal).
>> This has made it a little easier (lately) to get some more info. Once
>> the
>> email finally sends I can track it in exchange and it shows that exchange
>> gets it just before it sends it. When I look at the senders sent items
>> folder the email appears with the original sent time stamp. This problem
>> is
>> driving me crazy. I need to find out what the problem is and get it
>> resolved.
>>
>>
>>
>
>