Hi there;

I have subfolders within the inbox, and then subfolders within the
subfolders. I also have rules so that when a message comes in from a certain
person the message goes into their folder.

Before we moved to our new exchange server if someone sent a message and the
message went to their folder, the number of unread emails in the folder
changes (ie, if Joe Bloggs sends an email to me his message goes to the Joe
Bloggs folder, and it looks like Joe Bloggs (1)). And the folder that the
'Joe Bloggs' is in (for this example it could be 'staff') would also show
there is an unread message (ie it would be staff (1)).

So the structure of this would be Inbox (1) > Staff (1) > Joe Bloggs (1).

However since moving to our exchange, we now only get the sub-sub-folder
showing a new message, so it looks like

Inbox > Staff > Joe Bloggs (1).

This is a problem as the 'staff' folder has a large number of folders in it
and having to keep this expanded is a pain. Any thoughts as to how I get the
folders above it to start showing an unread message again?

Hope that all made sense!

Cheers

What mail client did you use before? This is how outlook has always worked -
it only shows the unread for that folder, not for subfolders.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

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Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


"ChrisHolland" <(E-Mail Removed)> wrote in message
news:54088ABF-9721-495D-89E5-(E-Mail Removed)...
> Hi there;
>
> I have subfolders within the inbox, and then subfolders within the
> subfolders. I also have rules so that when a message comes in from a
> certain
> person the message goes into their folder.
>
> Before we moved to our new exchange server if someone sent a message and
> the
> message went to their folder, the number of unread emails in the folder
> changes (ie, if Joe Bloggs sends an email to me his message goes to the
> Joe
> Bloggs folder, and it looks like Joe Bloggs (1)). And the folder that the
> 'Joe Bloggs' is in (for this example it could be 'staff') would also show
> there is an unread message (ie it would be staff (1)).
>
> So the structure of this would be Inbox (1) > Staff (1) > Joe Bloggs (1).
>
> However since moving to our exchange, we now only get the sub-sub-folder
> showing a new message, so it looks like
>
> Inbox > Staff > Joe Bloggs (1).
>
> This is a problem as the 'staff' folder has a large number of folders in
> it
> and having to keep this expanded is a pain. Any thoughts as to how I get
> the
> folders above it to start showing an unread message again?
>
> Hope that all made sense!
>
> Cheers

BTW- this is one reason we do not recommend using a lot of folders for
sorting mail. Put all if the mail from the Staff in the staff folder and use
views or find to find them.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


"ChrisHolland" <(E-Mail Removed)> wrote in message
news:54088ABF-9721-495D-89E5-(E-Mail Removed)...
> Hi there;
>
> I have subfolders within the inbox, and then subfolders within the
> subfolders. I also have rules so that when a message comes in from a
> certain
> person the message goes into their folder.
>
> Before we moved to our new exchange server if someone sent a message and
> the
> message went to their folder, the number of unread emails in the folder
> changes (ie, if Joe Bloggs sends an email to me his message goes to the
> Joe
> Bloggs folder, and it looks like Joe Bloggs (1)). And the folder that the
> 'Joe Bloggs' is in (for this example it could be 'staff') would also show
> there is an unread message (ie it would be staff (1)).
>
> So the structure of this would be Inbox (1) > Staff (1) > Joe Bloggs (1).
>
> However since moving to our exchange, we now only get the sub-sub-folder
> showing a new message, so it looks like
>
> Inbox > Staff > Joe Bloggs (1).
>
> This is a problem as the 'staff' folder has a large number of folders in
> it
> and having to keep this expanded is a pain. Any thoughts as to how I get
> the
> folders above it to start showing an unread message again?
>
> Hope that all made sense!
>
> Cheers

Outlook never did that before you started using Exchange either ;-)
You can use a Search Folder though to aggregate the (unread) messages of all
the subfolders of a specific (or more) folders. It would be the same effect
as the top folder reporting a new message in a subfolder.
For details see;
http://www.msoutlook.info/question/338

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"ChrisHolland" <(E-Mail Removed)> wrote in message
news:54088ABF-9721-495D-89E5-(E-Mail Removed)...
> Hi there;
>
> I have subfolders within the inbox, and then subfolders within the
> subfolders. I also have rules so that when a message comes in from a
> certain
> person the message goes into their folder.
>
> Before we moved to our new exchange server if someone sent a message and
> the
> message went to their folder, the number of unread emails in the folder
> changes (ie, if Joe Bloggs sends an email to me his message goes to the
> Joe
> Bloggs folder, and it looks like Joe Bloggs (1)). And the folder that the
> 'Joe Bloggs' is in (for this example it could be 'staff') would also show
> there is an unread message (ie it would be staff (1)).
>
> So the structure of this would be Inbox (1) > Staff (1) > Joe Bloggs (1).
>
> However since moving to our exchange, we now only get the sub-sub-folder
> showing a new message, so it looks like
>
> Inbox > Staff > Joe Bloggs (1).
>
> This is a problem as the 'staff' folder has a large number of folders in
> it
> and having to keep this expanded is a pain. Any thoughts as to how I get
> the
> folders above it to start showing an unread message again?
>
> Hope that all made sense!
>
> Cheers