We moved an existing person to a new computer. I deleted the old user email
accounts from the computer then set up the new user. However, when she
creates a new email it does not default with her email address as the sender.
She has to enter it each time.

I have set up new accounts for people many times before and not had this
issue. What needs to be changed?

Dear bobbenjamin,

you could search in the registry for the old e-mail address or you could
create a complete new Outlook profile:

How to create a new e-mail profile in Outlook 2000?
http://support.microsoft.com/?kbid=195718

How to create a new e-mail profile in Outlook 2002?:
http://support.microsoft.com/?kbid=287072

How to create a new e-mail profile in Outlook 2003/2007?:
http://support.microsoft.com/?kbid=829918

If you create a new Outlook profile, delete at first the old Outlook
profile, restart thecomplete computer (to clean the registry) then create
the new Outlook profile.

--
Oliver Vukovics
Share your Outlook PST files without Exchange: Public ShareFolder
Synchronisation for Outlook and Exchange: Public SyncTool
http://www.publicshareware.com

"bobbenjamin" <(E-Mail Removed)> schrieb im Newsbeitrag
news:E5417A61-FF5E-420E-AE0D-(E-Mail Removed)...
> We moved an existing person to a new computer. I deleted the old user
> email
> accounts from the computer then set up the new user. However, when she
> creates a new email it does not default with her email address as the
> sender.
> She has to enter it each time.
>
> I have set up new accounts for people many times before and not had this
> issue. What needs to be changed?

That got me there. Thanks.

"Oliver Vukovics" wrote:

> Dear bobbenjamin,
>
> you could search in the registry for the old e-mail address or you could
> create a complete new Outlook profile:
>
> How to create a new e-mail profile in Outlook 2000?
> http://support.microsoft.com/?kbid=195718
>
> How to create a new e-mail profile in Outlook 2002?:
> http://support.microsoft.com/?kbid=287072
>
> How to create a new e-mail profile in Outlook 2003/2007?:
> http://support.microsoft.com/?kbid=829918
>
> If you create a new Outlook profile, delete at first the old Outlook
> profile, restart thecomplete computer (to clean the registry) then create
> the new Outlook profile.
>
> --
> Oliver Vukovics
> Share your Outlook PST files without Exchange: Public ShareFolder
> Synchronisation for Outlook and Exchange: Public SyncTool
> http://www.publicshareware.com
>
> "bobbenjamin" <(E-Mail Removed)> schrieb im Newsbeitrag
> news:E5417A61-FF5E-420E-AE0D-(E-Mail Removed)...
> > We moved an existing person to a new computer. I deleted the old user
> > email
> > accounts from the computer then set up the new user. However, when she
> > creates a new email it does not default with her email address as the
> > sender.
> > She has to enter it each time.
> >
> > I have set up new accounts for people many times before and not had this
> > issue. What needs to be changed?
>
>
>

bobbenjamin <(E-Mail Removed)> wrote:

> We moved an existing person to a new computer. I deleted the old user
> email accounts from the computer then set up the new user. However,
> when she creates a new email it does not default with her email
> address as the sender. She has to enter it each time.

What do you mean "has to enter it"? There's no place within a new message
window that even allows you to specify a sender address.

The "E-mail Address" field of the account is where you specify the sending
address.
--
Brian Tillman [MVP-Outlook]