Goto
http://aumha.org/win5/a/xpcd.php#problems
See the second "problem" (read the caveats)
Run the provided registry patch
That should fix your problem (basically, a filter driver is missing or
non-operational, the registry patch will delete the filter drivers
references for your cdrom(s))
Basically, the reg file from above carries out the steps displayed at this
website
CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
http://support.microsoft.com/default...b;en-us;320553
CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default...b;en-us;314060
--
Jason Tsang - Microsoft MVP
Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx
"(E-Mail Removed)" <(E-Mail Removed)> wrote in
message news:04ba01c3ae3d$1450e5f0$(E-Mail Removed)...
> Can anyone offer information about this message that i
> get with the device manager about my working, but not
> recognized disc drives. "Windows cannot start this
> hardware device because its configuration information (in
> the registry) is incomplete or damaged. (Code 19)"