Trying to install new software and the CD drive is not
recognized. Went through all of the troubleshooting
options, still not working.

Device Manager doesn't see it either.

Hi

Jason Tsang MVP wrote

Goto http://www.aumha.org/a/xpcd.php#problem
See the second "problem" (read the caveats
Run the provided registry patc

That should fix your problem (basically, a filter driver is missing o
non-operational, the registry patch will delete the filter driver
references for your cdrom(s)

Basically, the reg file from above carries out the steps displayed at thi
website in addition to removing some drivers that may have been used b
older versions of Easy CD Creator that are known to cause problems wit
WinXP

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19
or Code 39 After You Remove Easy CD Creator in Windows X
http://support.microsoft.com/default.aspx?scid=kb;[LN];q31406

Pete


----- BWC wrote: ----

Trying to install new software and the CD drive is not
recognized. Went through all of the troubleshooting
options, still not working

Device Manager doesn't see it either