Dear IP&A -
In my case, Windows XP, the OS, would not recognize the drive. As far as
hardware goes, the motherboard recognized that there was in fact a CD-ROM
drive connected.
As long as the motherboard sees your CD-ROM or DVD drive, to perform a
repair of the OS, you pop in your recover CD or DVD and "boot" off your CD or
DVD. Once you have booted off your recovery OS disc, you will start the
"installation process" of your OS. Read the screens, you hit F8 to agree to
the license. The first recovery option is "to use the recovery console". This
is a command line utility. Skip this option and continue with the
installation. The process then will go out and scan for any installs of the
OS. Once it finds it, it till give you the option to perform a "repair" of
this installation. Choose this option. So far, on all the machines I have
done an OS repair on, I have not lost any data, but it is always a good idea,
if you can, to backup your data.
Now, some OEM machines, when they boot up, when you watch your screen, will
give you an option to boot to the "utility partition". On some of these OEM's
in here, they too will provide you with the option to try and perform a
"repair of your existing OS". Once again, you will have to see if that OEM's
utility partition provides that option.
As long as the motherboard sees and recognizes a CD-ROM or DVD drive, you
should be able to boot off that drive. If your motherboard recognizes a CD or
DVD drive and you can't boot off of it, then possible your dive is bad. Just
hang another drive off that cable and try it again.
Hope this helps and again, sorry for the delay in returning an answer for you.
--
PCNS Support Team
"IPandA" wrote:
> How do I use the recovery CD when my system does not recognize the CD/DVD
> drive?
> --
> IP&A
>
>
> "PCNS" wrote:
>
> > Hi DavidB -
> >
> > Sorry for the delay in getting back to your posting, the link that was sent
> > to me was dead.
> >
> > This is how I finally fixed the problem on the Dell machine I had, I just
> > popped in a Dell XP Professional Recovery OS CD and had it peform a "Repair"
> > of the existing OS. Once the repair was done, I had my DVD drive back. There
> > seems to be something in the OS file(s) that all the registry fixes did not
> > see.
> >
> > I would try a "Repair" first before having to wipe the entire drive out.
> >
> > Hope that this helps you.
> >
> >
> >
> > --
> > PCNS Support Team
> >
> >
> > "DaveB" wrote:
> >
> > > Hi,
> > > I have exactly the same problem & cannot rectify it, I've tried everything
> > > but wiping the harddrive clean & starting from scratch. I even tried to add a
> > > CD Rom, but got the CD Rom version of the error 39 message. Is it an XP issue
> > > or a Dell issue, I tried to get an answer from Dell, but I didn't get
> > > anywhere, but I did want it for free.
> > >
> > > "PCNS" wrote:
> > >
> > > > Hello -
> > > >
> > > > I have a Dell computer with XP Professional. The DVD drive does not show up
> > > > in Explorer. In Device Manager, it has the yellow "!" indicating driver
> > > > problems. There is no driver available. I have tried different manufacturers
> > > > of CDROM's and DVD' drivers, even an external USB DVD drive, same yellow "!".
> > > >
> > > > I have tried every patch posted here in this forum along with the Microsoft
> > > > site to try and fix the issue. In the Registry, under the key
> > > > {4D36E965-E325-11CE-BFC1-08002BE10318}, there are NO FILTERS to remove.
> > > >
> > > > Now is there a fix that works?
> > > >
> > > > Please don't tell me about the "xp_cd_dvd_fix.vbs" or "cdgone" or
> > > > "xp-dvd-fix". Tried them all and again, please don't tell me to remove the
> > > > UpperFilters and LowerFilers in the above mentioned key, these filters do not
> > > > exist, they were never there.
> > > >
> > > > Please, is there a bloody fix for this darn issue?
> > > >
> > > > Thanks everyone for any solution, I am desprate.
> > > > --
> > > > PCNS Support Team
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