I have re-installed Win 2000 Server and can no longer
access my CDR drive. It shows up in my hardware listing
and says that it is working correctly but when I insert a
CD into the drive it does not auto-start and when I double
click on the drive or try to access it in any way it tells
me to insert a CD (even tho I just did). Any suggestions?

>-----Original Message-----
>I have re-installed Win 2000 Server and can no longer
>access my CDR drive. It shows up in my hardware listing
>and says that it is working correctly but when I insert a
>CD into the drive it does not auto-start and when I
double
>click on the drive or try to access it in any way it
tells
>me to insert a CD (even tho I just did). Any suggestions?
>.
>

Bob:

I have the same issue. I just installed Windows 2000
Professional in a P-III 1.2Ghz/384Mb RAM/10Gb machine. I
installed Win2000 from the bootable system install CD.
Now it asks to insert a CD in the drive any time I attempt
to access it.

On the possible notion that I might have lost the drive
after installing Win2000, I changed out the drive. No
luck. I tried another known good drive, same result.

So far, I've tried different ribbon cables, different
drives, different IDE controllers and still no luck. When
I boot the PC with a bootable floppy and load DOS drivers,
I get the CDR101 error, can't read the drive.

I've tried cabling a zip drive and a hard drive in tandem
with the CD. It finds and dispalys all three and reads
from all but the CD.

I've flashed the MO BIOS and get the same results. Now
I'm off to repartition, reformat and reinstall and see if
by some magic that helps. If you find any suggestions I'd
sure appreciate hearing about them.

Jerry

On Fri, 26 Sep 2003 17:03:28 -0700, Jerry Hesseltine
wrote:

>I have the same issue. I just installed Windows 2000
>Professional in a P-III 1.2Ghz/384Mb RAM/10Gb machine. I
>installed Win2000 from the bootable system install CD.
>Now it asks to insert a CD in the drive any time I attempt
>to access it.
...............................................................................
..................................

Jerry et al: The following recent posts may help. They refer to Code 31
error, which you didn't mention, but which also involves CD drive recognition
problem. --
wek
...............................................................................
...........................

This one hasn't been posted in a while, if it has I missed it. The fix is
here:
http://support.microsoft.com/default...;EN-US;q270008
...............................................................................
.........................................
[Following appears to be copy of above article - I haven't checked it out
--wek]

CM_PROB_FAILED_ADD
Text that is displayed in Device Manager:
This device is not working properly because Windows cannot load the drivers
required for this device. (Code 31)
Solution button: None
Cause
This error message can occur for either of the following reasons: If the
operating system calls the driver's AddDevice routine and is unsuccessful, or
if the operating system fails to load a dependent device or filter driver.

After unloading a driver, Windows 2000 did not close its handles, delete its
device names, and so on. From Object Manager's perspective, this indicates
that the old object/device never went away, so the system does not create a
device object for a device that reappears because of a possible object name
collision.

Troubleshooting;
This behavior is usually caused by an issue in the device driver. Verify that
the driver you are using is digitally signed for Windows 2000. In the second
situation described above, the error message is resolved after you restart
the computer. To prevent this behavior from occurring again, obtain a Windows
2000 signed driver from the device manufacturer.

If a dependent filter driver is not able to start, you can view the device
class key in the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class
Locate the device type that is reporting the error 31, and the view the upper
filter or lower filter entries. Make sure associated service entries
are located in the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
You can either troubleshoot the dependent service or remove the offending
upper filter or lower filter entry from the class registry entry. For
example, the mouse reports an error 31, therefore, this is the mouse class
entry.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{4D36E96F-E325-11C
E-BFC1-08002BE10318}
upperfilters:RegMultiSz:mouclass OffendingDriver

You can either troubleshoot why the OffendingDriver does not start, or remove
the OffendingDriver entry from the upper filters, and then restart the
system.

(note: I usually like to create a backup hardware profile when changing the
startup type and or parameters for any service/ device drivers.)

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft MVP [Windows NT/2000 Operating Systems]

"Dory" wrote:
> My main CDRom drive has disappeared from my Windows
> Explorer. My OS is Win2000 Prof. The Device Manager
> displays this error message.
>
> "This device is not working properly because Windows
> cannot load the drivers required for this device. (Code
> 31)"
>
> I can boot up w/ a bootable CD loaded, so I know the drive
> works.
>
> Any chance of just copying the driver from the Win2K
> install CD to the correct directory, and updating the
> driver through Device Manager?

[Following adds a couple of subtle points to KB article info -- wek]

Dave -

Thanks so much for responding. I found some of the same
info on DEJA.COM that addresses the UpperFilters and
LowerFilters keys in the Registry. Being absolutely sure
that I had found the right keys in the Registry, I deleted
them and rebooted my PC. When I opened Windows Explorer,
there was my CDRom!!! What I didn't mention in my
original email (for the sake of brevity) was that awhile
back, I was unsuccessful w/ installing a HP CDRom drive w/
Adaptec drivers and ended up uninstalling it. When I did
that, apparently it did not completely clean up afterwards
and left the UpperFilters and LowerFilters for the HP in
the Registry. The article in DEJA.COM said something
about hibernation of the Win2K CDROM drivers that I didn't
understand. Anyway, I achieved fixing my problem! Thanks
again, Dave. I will keep your response for future
reference.

Dory


--
Best Wishes,
Wolf Kirchmeir, Blind River ON
"Not that brains are everything --
you'll also need a skull to put them in." (Nancy Franklin, 1997)
<just one w and plain ca for correct address>

I do not get err msg. 31 or any other err msg. Device Mgr.
says the device "is" working properly and still it tells
me to insert a CD in the drive even tho one is in there!

>-----Original Message-----
>I have re-installed Win 2000 Server and can no longer
>access my CDR drive. It shows up in my hardware listing
>and says that it is working correctly but when I insert a
>CD into the drive it does not auto-start and when I
double
>click on the drive or try to access it in any way it
tells
>me to insert a CD (even tho I just did). Any suggestions?
>.
>

On Mon, 29 Sep 2003 09:54:21 -0700, B. Alden wrote:

>I do not get err msg. 31 or any other err msg. Device Mgr.
>says the device "is" working properly and still it tells
>me to insert a CD in the drive even tho one is in there!

In another instance of this problem, someone said that the CD drive might be
dirty, and suggested trying a drive-cleaning CD in it. Dunno, can't lose by
trying. :-)



--
Best Wishes,
Wolf Kirchmeir, Blind River ON
"Not that brains are everything --
you'll also need a skull to put them in." (Nancy Franklin, 1997)
<just one w and plain ca for correct address>

I have the same problem. My cdwriter keeps telling me to insert a disk
in drive E.
I've even gone as far as reformatting. I don't know what else to do.
If you find a solution please let us know.
Thanks-
Kat

Wolf Kirchmeir wrote:

> On Fri, 26 Sep 2003 17:03:28 -0700, Jerry Hesseltine
> wrote:
>
>
>>I have the same issue. I just installed Windows 2000
>>Professional in a P-III 1.2Ghz/384Mb RAM/10Gb machine. I
>>installed Win2000 from the bootable system install CD.
>>Now it asks to insert a CD in the drive any time I attempt
>>to access it.
>
> ..............................................................................
> .................................
>
> Jerry et al: The following recent posts may help. They refer to Code 31
> error, which you didn't mention, but which also involves CD drive recognition
> problem. --
> wek
> ..............................................................................
> ..........................
>
> This one hasn't been posted in a while, if it has I missed it. The fix is
> here:
> http://support.microsoft.com/default...;EN-US;q270008
> ..............................................................................
> ........................................
> [Following appears to be copy of above article - I haven't checked it out
> --wek]
>
> CM_PROB_FAILED_ADD
> Text that is displayed in Device Manager:
> This device is not working properly because Windows cannot load the drivers
> required for this device. (Code 31)
> Solution button: None
> Cause
> This error message can occur for either of the following reasons: If the
> operating system calls the driver's AddDevice routine and is unsuccessful, or
> if the operating system fails to load a dependent device or filter driver.
>
> After unloading a driver, Windows 2000 did not close its handles, delete its
> device names, and so on. From Object Manager's perspective, this indicates
> that the old object/device never went away, so the system does not create a
> device object for a device that reappears because of a possible object name
> collision.
>
> Troubleshooting;
> This behavior is usually caused by an issue in the device driver. Verify that
> the driver you are using is digitally signed for Windows 2000. In the second
> situation described above, the error message is resolved after you restart
> the computer. To prevent this behavior from occurring again, obtain a Windows
> 2000 signed driver from the device manufacturer.
>
> If a dependent filter driver is not able to start, you can view the device
> class key in the following registry key:
> HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class
> Locate the device type that is reporting the error 31, and the view the upper
> filter or lower filter entries. Make sure associated service entries
> are located in the following registry key:
> HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
> You can either troubleshoot the dependent service or remove the offending
> upper filter or lower filter entry from the class registry entry. For
> example, the mouse reports an error 31, therefore, this is the mouse class
> entry.
> HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{4D36E96F-E325-11C
> E-BFC1-08002BE10318}
> upperfilters:RegMultiSz:mouclass OffendingDriver
>
> You can either troubleshoot why the OffendingDriver does not start, or remove
> the OffendingDriver entry from the upper filters, and then restart the
> system.
>
> (note: I usually like to create a backup hardware profile when changing the
> startup type and or parameters for any service/ device drivers.)
>