You can get Info from Roxio Support.
http://www.roxio.com/en/support/index.jhtml
(search KB or Ask RoxAnn)
also you can read info below
http://www.annoyances.org/exec/forum/winxp/t1101143604
"shamas" <(E-Mail Removed)> wrote in message news:AE61CB93-E632-4B74-95AC-(E-Mail Removed)...
>I have a dell dimension with an hp cd writer model cd-writer +9700k with
> operating system windows xp pro version 5.1.2600 service pack 1. Since I
> installed this operating system, I cannot get the cd-writer to function
> correctly - I believe it stems from the directCD application which is
> screwing up my ability to write from my hp-director picture discs and other
> writing applications that used to work with my old operating system. I am
> sure I need to update the drivers, but am having problems getting to a site
> that will provide me with the information and the guidance. When I boot up
> there is an error message about a driver is installed that causes instability
> and will be disabled. It references direct CD3 Roxio, but after a
> frustrating search of that website, I am still at a loss to solve the problem
> myself.