Adam,
Thank you very much. it's so helpful.
>-----Original Message-----
>Hi, I also had a problem I could not solve on my own.
>My cd writer was not recognized by XP home edition.
>I posted my problem on Windows XP Hardware newsgroup,
got one reply, but I didn't know
>how to implement the reply. In desperation I poked
around my computer
>until I stumbled on Help and Support Centre. I asked for
support and in less then 24 hours
>they e-mailed a detailed step-by-step procedure, which
solved my problem.
>Since my knowledge of computers is marginal, at best, it
was important for me that the
>procedure was very detailed and did not assume that I
know anything about computers.
>
>If you would like to get support to solve your problem,
left click on:
>Start>Control Panel>Help and Support (on left panel)
>>Get support (on right panel)>Get help from (on left
panel)>>Ask support professional for help (on right
panel), then answer a series of questions.
>
>Just in case you want to use the procedure that solved
my problem,
>I'm including it here as a combination of two
procedures, one from Help Centre
>and one I found posted by Anonymous on Windows XP
Hardware newsgroup.
>I made it a bit more user friendly but lengthy. Hope you
don't mind. All the best, Adam
>
>What to do if CD Writer is not recognized by Windows XP
home edition?
>
>I suggest that you print the following procedure and
work from paper copy.
>
>In case you don't know how to copy and print text,
>point cursor at top left of the text to print (When you
loaded XP, etc),
>press and hold mouse's left button, drag the cursor to
the right of the screen
>and then to the bottom right of the text,
>release left button, right click anywhere on the text,
point cursor at word Copy
>and left click on it once.
>Open Notepad by left clicking on Start>All
Programs>Accessories>Notepad.
>Point cursor at top left of the blank page and right
click. Left click on word Paste.
>Text should appear on the Notepad's blank page.
>To print left click on File (top left)>Print>Print
button.
>This text fits on one page, but only if you print
starting with the next sentence.
>
>When you loaded XP, was cd burning software like Easy CD
Creator loaded on the computer?
>Was your CD writer listed in the BIOS? (BIOS is in
white writing on black background
> right after computer starts up and before Windows
XP loads up)
>Is it absent from the Device Manager?
> To check left click on: Start>Control
Panel>Administrative Tools>Computer Management>
> Device Manager>Plus sign to the left of DVD/CD-ROM
DRIVES.
> Minimize the Computer Management window, you will
need it later.
>You are unable to load a new driver?
>Reloading cd burning software doesn't make any
difference?
>Yes to all of the above means the culprits are the
Upper/Lower Filters.
>
>1. Uninstall any cd burning software from the system.
> Then reboot by left clicking on: START>TURN OFF
COMPUTER>RESTART
>
>2. Left click START>RUN, Type regedit , left click
OK, to open the Registry Editor.
> To expand each line, left click on + (plus sign) to
the left of each of the following:
>
HKEY_LOCAL_MACHINE>SYSTEM>CURRENTCONTROLSET>CONTROL>CLASS.
> Find and highlight (left click) on the line:
{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>3. To save this file to the Desktop, in case this
procedure does not work:
> Right click on {4D36E965-E325-11CE-BFC1-
08002BE10318}, then left click on EXPORT.
> Left click on {4D36E965-E325-11CE-BFC1-08002BE10318}
in Export Registry File
> to highlight it, this will place this line in File
Name box, left click on Save. Close Export Registry File.
>
>4. With the {4D36E965-E325-11CE-BFC1-08002BE10318}key
still
> blue on the left hand panel of Registry Editor,
> look on the right hand panel under Name for an entry
for Upper Filters. Delete Upper Filters.
> To delete, right click on Upper Filters, left click
on Delete.
> If there is an entry for Lower Filters, delete them
as well.
> Right click on Lower Filters, left click on Delete.
Close the Registry Editor.
>
>5. To restart the machine left click on: START>TURN OFF
COMPUTER>RESTART.
> To see if your cd writer is in Device Manager left
click on the minimized
> Comuter Management icon in bottom bar or left click
on:
> Start>Control Panel>Administrative
Tools>Computer Management>>Device Manager>Plus sign to
the left of DVD/CD-ROM DRIVES.
> Right click on your CD Writer and left click on
Uninstall.
> Left click OK on Confirm Device Removal dialog box.
This removes your CD Writer from
> the computer, so software can do the procedure of
locating newly installed devices.
> Now right click on your computer's name at the top
of the tree on right hand panel
> of Computer Management window, to the right of an
icon of a computer,
> left click on: Scan For Hardware Changes. This
reinstalls your cd writer on your computer.
>
>6. Reinstall cd burning software, reboot and check that
your cd writer works OK.
>
>
>..
>
>
>.
>
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