After our IT person here at work installed Office 2007, our CD ROM's stopped
working. They won't read any type of CD (data or music). There are 2
different ones that show up in the device manager (TSST corp DVD-ROM TS-H353B
and YBEZI OH2B4DE7GTM7 SCSI CdRom Device) and both say they are working
properly. I have looked everywhere to find a fix for this. I read about the
upper and lower filters, but couldn't find any showing up. I have tried
uninstalling and reinstalling, enabling just one and then the other, and
nothing seems to work. If anyone can help, it would be much appreciated.
Our IT person says there's nothing he can do.

afg wrote:
> After our IT person here at work installed Office 2007, our CD
> ROM's stopped working. They won't read any type of CD (data or
> music). There are 2 different ones that show up in the device
> manager (TSST corp DVD-ROM TS-H353B and YBEZI OH2B4DE7GTM7 SCSI
> CdRom Device) and both say they are working properly. I have
> looked everywhere to find a fix for this. I read about the upper
> and lower filters, but couldn't find any showing up. I have tried
> uninstalling and reinstalling, enabling just one and then the
> other, and nothing seems to work. If anyone can help, it would be
> much appreciated. Our IT person says there's nothing he can do.

You read about upper/lower filters - but did you remove them?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

There weren't any filters listed in my directory.

"Shenan Stanley" wrote:

> afg wrote:
> > After our IT person here at work installed Office 2007, our CD
> > ROM's stopped working. They won't read any type of CD (data or
> > music). There are 2 different ones that show up in the device
> > manager (TSST corp DVD-ROM TS-H353B and YBEZI OH2B4DE7GTM7 SCSI
> > CdRom Device) and both say they are working properly. I have
> > looked everywhere to find a fix for this. I read about the upper
> > and lower filters, but couldn't find any showing up. I have tried
> > uninstalling and reinstalling, enabling just one and then the
> > other, and nothing seems to work. If anyone can help, it would be
> > much appreciated. Our IT person says there's nothing he can do.
>
> You read about upper/lower filters - but did you remove them?
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

afg wrote:
> After our IT person here at work installed Office 2007, our CD
> ROM's stopped working. They won't read any type of CD (data or
> music). There are 2 different ones that show up in the device
> manager (TSST corp DVD-ROM TS-H353B and YBEZI OH2B4DE7GTM7 SCSI
> CdRom Device) and both say they are working properly. I have
> looked everywhere to find a fix for this. I read about the upper
> and lower filters, but couldn't find any showing up. I have tried
> uninstalling and reinstalling, enabling just one and then the
> other, and nothing seems to work. If anyone can help, it would be
> much appreciated. Our IT person says there's nothing he can do.

Shenan Stanley wrote:
> You read about upper/lower filters - but did you remove them?

afg wrote:
> There weren't any filters listed in my directory.

Just to make sure we are clear - you did not find them listed as an entry in
your system registry?
(Those are keys/sub-keys - not directories in the registry.)

You can review:
http://support.microsoft.com/kb/314060
(Run the fix it utility anyway.)

And/or:

1) Log on with Administrative Privileges

2) Open the Registry Editor:
a) Go to Start then select Run.
b) Type regedit and click OK.

3) Backup you registry by:
a) Highlight My Computer by clicking on it once.
b) Click File (Windows XP) or Registry (Windows 2000), then Export
Registry File.
c) Select export range All; to ensure your entire registry is backed up
completely.
d) Select where you would like to save this backup, name the File, and
Click on the SAVE button.

4) Remove the Upperfilters and Lowerfilters values:
a) Go to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

b) Highlight this key by left clicking on it once.
c) On the right hand side delete the values Upperfilters and Lowerfilters.

5) Restart your computer.

Or try this:
http://www.dougknox.com/

Select 'Windows Utilities' and scroll down to 'Restore CD/DVD drives to
Windows Explorer.'

Perhaps his utility will do the trick. =)


In any case - they are seen in the BIOS?
Are they seen in Safe Mode?
Do you have a BartPE or UBCD you could boot from - if so - are they seen
there?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

"afg" wrote:

> There weren't any filters listed in my directory.
>
> "Shenan Stanley" wrote:
>
> > afg wrote:
> > > After our IT person here at work installed Office 2007, our CD
> > > ROM's stopped working. They won't read any type of CD (data or
> > > music). There are 2 different ones that show up in the device
> > > manager (TSST corp DVD-ROM TS-H353B and YBEZI OH2B4DE7GTM7 SCSI
> > > CdRom Device) and both say they are working properly. I have
> > > looked everywhere to find a fix for this. I read about the upper
> > > and lower filters, but couldn't find any showing up. I have tried
> > > uninstalling and reinstalling, enabling just one and then the
> > > other, and nothing seems to work. If anyone can help, it would be
> > > much appreciated. Our IT person says there's nothing he can do.

Here is the fix. Have your IT people do it.
http://support.microsoft.com/kb/314060


> >
> > You read about upper/lower filters - but did you remove them?
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> >

Yes, I meant registry - sorry about that.

I tried the fix it and it "failed to process".

"Shenan Stanley" wrote:

> afg wrote:
> > After our IT person here at work installed Office 2007, our CD
> > ROM's stopped working. They won't read any type of CD (data or
> > music). There are 2 different ones that show up in the device
> > manager (TSST corp DVD-ROM TS-H353B and YBEZI OH2B4DE7GTM7 SCSI
> > CdRom Device) and both say they are working properly. I have
> > looked everywhere to find a fix for this. I read about the upper
> > and lower filters, but couldn't find any showing up. I have tried
> > uninstalling and reinstalling, enabling just one and then the
> > other, and nothing seems to work. If anyone can help, it would be
> > much appreciated. Our IT person says there's nothing he can do.
>
> Shenan Stanley wrote:
> > You read about upper/lower filters - but did you remove them?
>
> afg wrote:
> > There weren't any filters listed in my directory.
>
> Just to make sure we are clear - you did not find them listed as an entry in
> your system registry?
> (Those are keys/sub-keys - not directories in the registry.)
>
> You can review:
> http://support.microsoft.com/kb/314060
> (Run the fix it utility anyway.)
>
> And/or:
>
> 1) Log on with Administrative Privileges
>
> 2) Open the Registry Editor:
> a) Go to Start then select Run.
> b) Type regedit and click OK.
>
> 3) Backup you registry by:
> a) Highlight My Computer by clicking on it once.
> b) Click File (Windows XP) or Registry (Windows 2000), then Export
> Registry File.
> c) Select export range All; to ensure your entire registry is backed up
> completely.
> d) Select where you would like to save this backup, name the File, and
> Click on the SAVE button.
>
> 4) Remove the Upperfilters and Lowerfilters values:
> a) Go to
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
> b) Highlight this key by left clicking on it once.
> c) On the right hand side delete the values Upperfilters and Lowerfilters.
>
> 5) Restart your computer.
>
> Or try this:
> http://www.dougknox.com/
>
> Select 'Windows Utilities' and scroll down to 'Restore CD/DVD drives to
> Windows Explorer.'
>
> Perhaps his utility will do the trick. =)
>
>
> In any case - they are seen in the BIOS?
> Are they seen in Safe Mode?
> Do you have a BartPE or UBCD you could boot from - if so - are they seen
> there?
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

afg wrote:
> Yes, I meant registry - sorry about that.
>
> I tried the fix it and it "failed to process".

Do you have administrative rights on this computer?

If so - why? (If you have IT people...)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Shenan Stanley wrote:

>Do you have administrative rights on this computer?
>
>If so - why? (If you have IT people...)
>
>
>

Now this is a very stupid question!! IT people are like you with no
brains! How are they suppose to know about accountancy or tax software
patches? It makes sense to give ADMIN rights (only for computers they
use) to users of those software packages to install any new patches and
updates issued by accountancy software companies or tax software companies.

No wonder IT people like SS are considered nutters!!

ANONYMOUS wrote:
> Now this is a very stupid question!! IT people are like you with no
> brains! How are they suppose to know about accountancy or tax
> software patches? It makes sense to give ADMIN rights (only for
> computers they use) to users of those software packages to install
> any new patches and updates issued by accountancy software
> companies or tax software companies.
> No wonder IT people like SS are considered nutters!!

SAQless! I wondered where you went. You never responded to my last
respoonse to you.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

afg wrote:
> Our IT
> person says there's nothing he can do.

Maybe his boss can fix the problem (which, I suggest, is not with your
computer).