The DVD-ROM that was preinstalled on my laptop is no longer recognized by the
computer. I have run the troubleshooter, have uninstalled the DVD-ROM and
tried to reinstall it. The computer says "found new hardware" and locates
the correct dvd-rom but is unable to install it without errors. I have also
tried to install new drivers but that did not solve the problem. When I
click on My Computer, ther is still no D Drive. Any ideas?

What is the exact text of the error message?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"cbnyo6" <(E-Mail Removed)> wrote in message
news:0704DE0F-6D33-4E0B-BEC2-(E-Mail Removed)...
> The DVD-ROM that was preinstalled on my laptop is no longer recognized by
> the
> computer. I have run the troubleshooter, have uninstalled the DVD-ROM and
> tried to reinstall it. The computer says "found new hardware" and locates
> the correct dvd-rom but is unable to install it without errors. I have
> also
> tried to install new drivers but that did not solve the problem. When I
> click on My Computer, ther is still no D Drive. Any ideas?

After I click on Add Hardware, I get a message that says Found New Hardware
Toshiba DVD-ROM SD-R2412. Then after I run the Install Wizard, the message
says "A problem occurred during hardware installation. Your new hardware
might not work properly." There is a little yellow error icon at the
beginning of the device name. I finish the install wizard. When I click on
My Computer, there is no D Drive.

"Cari (MS-MVP)" wrote:

> What is the exact text of the error message?
> --
> Cari (MS-MVP) Printing & Imaging
> www.coribright.com/windows
>
> "cbnyo6" <(E-Mail Removed)> wrote in message
> news:0704DE0F-6D33-4E0B-BEC2-(E-Mail Removed)...
> > The DVD-ROM that was preinstalled on my laptop is no longer recognized by
> > the
> > computer. I have run the troubleshooter, have uninstalled the DVD-ROM and
> > tried to reinstall it. The computer says "found new hardware" and locates
> > the correct dvd-rom but is unable to install it without errors. I have
> > also
> > tried to install new drivers but that did not solve the problem. When I
> > click on My Computer, ther is still no D Drive. Any ideas?
>

First I'd suggest that you try the Upper/Lower filters patch found at:
http://aumha.org/win5/a/xpcd.php#problems

After using it, reboot and see if the problem disappears.

Have you recently installed/uninstalled Roxio or Nero? They don't play
nicely together and installing one after removing the other generally
results in 'issues'.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"cbnyo6" <(E-Mail Removed)> wrote in message
news7D2C728-F19E-4141-A6C9-(E-Mail Removed)...
> After I click on Add Hardware, I get a message that says Found New
> Hardware
> Toshiba DVD-ROM SD-R2412. Then after I run the Install Wizard, the
> message
> says "A problem occurred during hardware installation. Your new hardware
> might not work properly." There is a little yellow error icon at the
> beginning of the device name. I finish the install wizard. When I click
> on
> My Computer, there is no D Drive.
>
> "Cari (MS-MVP)" wrote:
>
>> What is the exact text of the error message?
>> --
>> Cari (MS-MVP) Printing & Imaging
>> www.coribright.com/windows
>>
>> "cbnyo6" <(E-Mail Removed)> wrote in message
>> news:0704DE0F-6D33-4E0B-BEC2-(E-Mail Removed)...
>> > The DVD-ROM that was preinstalled on my laptop is no longer recognized
>> > by
>> > the
>> > computer. I have run the troubleshooter, have uninstalled the DVD-ROM
>> > and
>> > tried to reinstall it. The computer says "found new hardware" and
>> > locates
>> > the correct dvd-rom but is unable to install it without errors. I
>> > have
>> > also
>> > tried to install new drivers but that did not solve the problem. When
>> > I
>> > click on My Computer, ther is still no D Drive. Any ideas?
>>