HEY ALL,
I HAVE FIXED MY PROBLEM WITH HELP OF MICROSFT WEB SITE
AND IT WORKS... HERE IT IS:
CD-ROM Access Is Missing and Messages Cite Error Code 31,
Code 32, Code 19, or Code 39 After You Remove Easy CD
Creator in Windows XP
The information in this article applies to:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
This article was previously published under Q314060
IMPORTANT: This article contains information about
modifying the registry. Before you modify the registry,
make sure to back it up and make sure that you understand
how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the
registry, click the following article number to view the
article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
For a Microsoft Windows 2000 version of this article, see
270008.
SYMPTOMS
After you remove either compact disc (CD) recording
software or other software from your computer, your
computer may exhibit the following behavior:
In My Computer, there is no access to your CD-ROMs.
In Device Manager, the following error message appears in
connection with any CD-ROM device that is part of your
computer system:
The device is not working properly because Windows cannot
load the drivers required for this device (Code 31).
Device Manager displays the following error message:
A driver for this device was not required, and has been
disabled (Code 32 or Code 31).
You may also receive an error Code 39 message that
indicates that the driver is corrupted.
Device Manager displays the following error Code 19
message, which means that the registry returned some
unknown result:
Your registry might be corrupted. (Code 19)
You may also receive the following error message:
Windows successfully loaded the device driver for this
hardware but cannot find the hardware device. (Code 41)
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may
cause serious problems that may require you to reinstall
your operating system. Microsoft cannot guarantee that
you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
To resolve this behavior, follow these steps:
Start Registry Editor (Regedt32.exe).
Locate the UpperFilters value under the following key in
the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
On the Edit menu, click Delete, and then click OK.
Locate the LowerFilters value under the same key in the
registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
On the Edit menu, click Delete, and then click OK.
Quit Registry Editor.NOTE: After you remove the
Upperfilters value and the Lowerfilters value, if you
notice lost functionality in a particular program, such
as CD recording software, you may need to reinstall that
software. If the problem recurs, consult with the
software vendor for assistance.
Restart your computer.
STATUS
This is a known issue that can occur when you remove Easy
CD Creator version 5.01 or earlier or DirectCD version
3.01c or earlier. This issue may also occur with Easy CD
Creator version 5.01 and with DirectCD 3.01d or later.
MORE INFORMATION
There may be other third-party CD-writing software
products that exhibit similar behavior. Some or all of
the troubleshooting steps in this article might apply if
such a product also adds entries under the UpperFilters
or LowerFilters value in the registry, either by adding
its own filter drivers or by removing the registry keys
and values outlined in this article that begin with:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
WARNING: Make sure that you perform a backup of your
registry before making any changes. The third-party
products that are discussed in this article are
manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or
otherwise, regarding the performance or reliability of
these products.
Last Reviewed: 4/24/2003
Keywords: kb3rdparty kberrmsg kbHardware kbprb kbsound
KB314060
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