All of a sudden my cd & dvd drives are not working.
I uninstalled them and tried to reinstall them but it won't let me now.
The error message says: Windows cannot start this hardware device because
its configuration information (in the registry) is incomplete or damaged.
(Code 19)

PLEASE someone help me. I go to college online and need this fixed fast.
Any info would be appreciated.
Thank You, Tanya

"Tanya Schuetz" <(E-Mail Removed)> wrote in message
news:873615F8-4EE8-42DF-9E89-(E-Mail Removed)...
> All of a sudden my cd & dvd drives are not working.
> I uninstalled them and tried to reinstall them but it won't let me now.
> The error message says: Windows cannot start this hardware device because
> its configuration information (in the registry) is incomplete or damaged.
> (Code 19)
>
> PLEASE someone help me. I go to college online and need this fixed fast. Any
> info would be appreciated.
> Thank You, Tanya
>
>
>
>

Boot to Safe Mode.
Right click MyComputer on the desktop.
Click Properties in the popup menu.
Click "Hardware" tab > "Device Manager" button.
Expand "DVD/CD-ROM drives".
Uninstall Any/All dvd/cd-rom devices listed.
Close out of DM.
Open either MyComputer or Explorer.

Delete the contents of:

c:\documents and settings\your username folder\local settings\temp

c:\windows\temp

c:\prefetch

Close out of MyComputer or Explorer and reboot.
Windows should redetect/reinstall the devices.

--


Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375