Hi Folks!
You guys have done me so good in the past and I'd like to say thank you to
whoever you are!
Yesterday I discovered my CD-ROM drive to be inoperative and not showing in
My Computer. I went to Device Mgr and the drive had a yellow exclamation
mark. Under update device driver, 1st I get the "good old" cannot find a
better match. Earlier today, somewhere in there in DM it said "this device
is disabled. To enable it, click here" Well guess what? I clicked there
and got this message "sorry, this device cannot be enabled".
Then (and now always) when I try to update driver (find it myself or let the
system find it) I get this message: Windows cannot start this device. It's
configuration info (in registry) is incomplete or damaged (code 19).
I've not made any drastic changes to this computer (which I've had very
nicely for 4 years now). Gosh darn, it's driving me mad!
Your help will certainly make my day (I love a challenge) but PLEASE, I'm
illiterate when it comes to "boot disks" and "IDSs" and all. If possible, be
gentle and I will owe you much!
Thanks lots..God Bless
Mz. Jazz
--
Revolution Of Life (.com): Open your eyes & turn the dark into light...
Open your mind & turn everything right.
Get a life!..new biz, new body and new you...check it out!

"=?Utf-8?B?TXouIEpheno=?=" <(E-Mail Removed)> wrote in
news:69768EF7-A27F-4E4C-88FD-(E-Mail Removed):

> Hi Folks!
> You guys have done me so good in the past and I'd like to say thank
> you to whoever you are!
> Yesterday I discovered my CD-ROM drive to be inoperative and not
> showing in My Computer. I went to Device Mgr and the drive had a
> yellow exclamation mark. Under update device driver, 1st I get the
> "good old" cannot find a better match. Earlier today, somewhere in
> there in DM it said "this device is disabled. To enable it, click
> here" Well guess what? I clicked there and got this message "sorry,
> this device cannot be enabled". Then (and now always) when I try to
> update driver (find it myself or let the system find it) I get this
> message: Windows cannot start this device. It's configuration info (in
> registry) is incomplete or damaged (code 19). I've not made any
> drastic changes to this computer (which I've had very nicely for 4
> years now). Gosh darn, it's driving me mad! Your help will certainly
> make my day (I love a challenge) but PLEASE, I'm illiterate when it
> comes to "boot disks" and "IDSs" and all. If possible, be gentle and
> I will owe you much! Thanks lots..God Bless
> Mz. Jazz

In Device Manager, "uninstall" the CDRom altogether. Then reboot your
computer and see if it gets it right.

--
--- A Freudian slip is when you say one thing but mean your mother. ---

Hi Mz. Jazz,

See if this helps:
http://support.microsoft.com/kb/314060/EN-US/

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


"Mz. Jazz" <(E-Mail Removed)> wrote in message
news:69768EF7-A27F-4E4C-88FD-(E-Mail Removed)...
> Hi Folks!
> You guys have done me so good in the past and I'd like to say thank you to
> whoever you are!
> Yesterday I discovered my CD-ROM drive to be inoperative and not showing
> in
> My Computer. I went to Device Mgr and the drive had a yellow exclamation
> mark. Under update device driver, 1st I get the "good old" cannot find a
> better match. Earlier today, somewhere in there in DM it said "this
> device
> is disabled. To enable it, click here" Well guess what? I clicked there
> and got this message "sorry, this device cannot be enabled".
> Then (and now always) when I try to update driver (find it myself or let
> the
> system find it) I get this message: Windows cannot start this device. It's
> configuration info (in registry) is incomplete or damaged (code 19).
> I've not made any drastic changes to this computer (which I've had very
> nicely for 4 years now). Gosh darn, it's driving me mad!
> Your help will certainly make my day (I love a challenge) but PLEASE, I'm
> illiterate when it comes to "boot disks" and "IDSs" and all. If possible,
> be
> gentle and I will owe you much!
> Thanks lots..God Bless
> Mz. Jazz
> --
> Revolution Of Life (.com): Open your eyes & turn the dark into light...
> Open your mind & turn everything right.
> Get a life!..new biz, new body and new you...check it out!

Mz. Jazz, take a look here
http://support.microsoft.com/kb/q270008/


"Mz. Jazz" <(E-Mail Removed)> wrote in message
news:69768EF7-A27F-4E4C-88FD-(E-Mail Removed)...
> Hi Folks!
> You guys have done me so good in the past and I'd like to say thank you to
> whoever you are!
> Yesterday I discovered my CD-ROM drive to be inoperative and not showing
> in
> My Computer. I went to Device Mgr and the drive had a yellow exclamation
> mark. Under update device driver, 1st I get the "good old" cannot find a
> better match. Earlier today, somewhere in there in DM it said "this
> device
> is disabled. To enable it, click here" Well guess what? I clicked there
> and got this message "sorry, this device cannot be enabled".
> Then (and now always) when I try to update driver (find it myself or let
> the
> system find it) I get this message: Windows cannot start this device. It's
> configuration info (in registry) is incomplete or damaged (code 19).
> I've not made any drastic changes to this computer (which I've had very
> nicely for 4 years now). Gosh darn, it's driving me mad!
> Your help will certainly make my day (I love a challenge) but PLEASE, I'm
> illiterate when it comes to "boot disks" and "IDSs" and all. If possible,
> be
> gentle and I will owe you much!
> Thanks lots..God Bless
> Mz. Jazz
> --
> Revolution Of Life (.com): Open your eyes & turn the dark into light...
> Open your mind & turn everything right.
> Get a life!..new biz, new body and new you...check it out!