This problem began with the installation of Easy CD & DVD from Roxio. It's
been a nightmare (including a fixed BSOD event). I uninstalled it, deleted
all file references to it, and am back up and running fine. My Dell Dimension
9200 has a Phillips DVD-ROM (DROM6316). XP recognizes the drive. But when I
insert a CD, it doesn't detect the disk. (Please insert, etc.). I have
downloaded the current driver for the device from Dell, installed it. But in
troubleshooting, the drivers listed for the drive are *\cdrom.sys,
*\imapi.sys, *\redbook.sys, and *\storprop.dll. Here's my dumb question: Is
the specific Dell device driver supposed to be listed? If it is, why isn't
it? Why is XP overlooking it? Or is it being overruled by some other driver?
Has anybody encountered/fixed this problem before?
Thanks so much for any help you can provide...

Heres something you could try... Remove CDROM from device manager, then
reboot and let Windows detect what it sees as "new hardware" and see if it
straightens out the problem. What was the BSOD problem?

"delluser402" <(E-Mail Removed)> wrote in message
news:3A6AD560-1AAC-455A-9042-(E-Mail Removed)...
> This problem began with the installation of Easy CD & DVD from Roxio. It's
> been a nightmare (including a fixed BSOD event). I uninstalled it, deleted
> all file references to it, and am back up and running fine. My Dell
> Dimension
> 9200 has a Phillips DVD-ROM (DROM6316). XP recognizes the drive. But when
> I
> insert a CD, it doesn't detect the disk. (Please insert, etc.). I have
> downloaded the current driver for the device from Dell, installed it. But
> in
> troubleshooting, the drivers listed for the drive are *\cdrom.sys,
> *\imapi.sys, *\redbook.sys, and *\storprop.dll. Here's my dumb question:
> Is
> the specific Dell device driver supposed to be listed? If it is, why isn't
> it? Why is XP overlooking it? Or is it being overruled by some other
> driver?
> Has anybody encountered/fixed this problem before?
> Thanks so much for any help you can provide...

Sorry, I said the post didn't answer the question, but I didn't see the first
part about removing the CD-ROM from device manager, only the part about
rebooting. I will try your suggestion and let you know. As to the BSOD, if I
remember correctly, Easy CD left a file called cdr4_xp.sys after uninstall
that created a boot conflict. Once I deleted those occurrences, the reboot
was fine.
Thanks for your help, and I'll let you know what happens later.

"C J." wrote:

> Heres something you could try... Remove CDROM from device manager, then
> reboot and let Windows detect what it sees as "new hardware" and see if it
> straightens out the problem. What was the BSOD problem?
>
> "delluser402" <(E-Mail Removed)> wrote in message
> news:3A6AD560-1AAC-455A-9042-(E-Mail Removed)...
> > This problem began with the installation of Easy CD & DVD from Roxio. It's
> > been a nightmare (including a fixed BSOD event). I uninstalled it, deleted
> > all file references to it, and am back up and running fine. My Dell
> > Dimension
> > 9200 has a Phillips DVD-ROM (DROM6316). XP recognizes the drive. But when
> > I
> > insert a CD, it doesn't detect the disk. (Please insert, etc.). I have
> > downloaded the current driver for the device from Dell, installed it. But
> > in
> > troubleshooting, the drivers listed for the drive are *\cdrom.sys,
> > *\imapi.sys, *\redbook.sys, and *\storprop.dll. Here's my dumb question:
> > Is
> > the specific Dell device driver supposed to be listed? If it is, why isn't
> > it? Why is XP overlooking it? Or is it being overruled by some other
> > driver?
> > Has anybody encountered/fixed this problem before?
> > Thanks so much for any help you can provide...
>
>
>

I uninstalled the device, rebooted, but have the same problem. XP recognizes
the drive. It's listed in the Device Manager and in My Computer. But it will
not see the disk. Also, there just doesn't seem to be any unique drivers for
the drive listed. They're just those four generic MS drivers. Could there be
a problem with the registry?

"delluser402" wrote:

> Sorry, I said the post didn't answer the question, but I didn't see the first
> part about removing the CD-ROM from device manager, only the part about
> rebooting. I will try your suggestion and let you know. As to the BSOD, if I
> remember correctly, Easy CD left a file called cdr4_xp.sys after uninstall
> that created a boot conflict. Once I deleted those occurrences, the reboot
> was fine.
> Thanks for your help, and I'll let you know what happens later.
>
> "C J." wrote:
>
> > Heres something you could try... Remove CDROM from device manager, then
> > reboot and let Windows detect what it sees as "new hardware" and see if it
> > straightens out the problem. What was the BSOD problem?
> >
> > "delluser402" <(E-Mail Removed)> wrote in message
> > news:3A6AD560-1AAC-455A-9042-(E-Mail Removed)...
> > > This problem began with the installation of Easy CD & DVD from Roxio. It's
> > > been a nightmare (including a fixed BSOD event). I uninstalled it, deleted
> > > all file references to it, and am back up and running fine. My Dell
> > > Dimension
> > > 9200 has a Phillips DVD-ROM (DROM6316). XP recognizes the drive. But when
> > > I
> > > insert a CD, it doesn't detect the disk. (Please insert, etc.). I have
> > > downloaded the current driver for the device from Dell, installed it. But
> > > in
> > > troubleshooting, the drivers listed for the drive are *\cdrom.sys,
> > > *\imapi.sys, *\redbook.sys, and *\storprop.dll. Here's my dumb question:
> > > Is
> > > the specific Dell device driver supposed to be listed? If it is, why isn't
> > > it? Why is XP overlooking it? Or is it being overruled by some other
> > > driver?
> > > Has anybody encountered/fixed this problem before?
> > > Thanks so much for any help you can provide...
> >
> >
> >

"delluser402" <(E-Mail Removed)> wrote
>I uninstalled the device, rebooted, but have the same problem. XP
>recognizes
> the drive. It's listed in the Device Manager and in My Computer. But it
> will
> not see the disk. Also, there just doesn't seem to be any unique drivers
> for
> the drive listed. They're just those four generic MS drivers. Could there
> be
> a problem with the registry?

<snip>

At this link: http://aumha.org/win5/a/xpcd.htm, in section 8. Problems, is
a link to a registry patch that might help.

--
Rock [MS-MVP User/Shell]