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Senior Member
Join Date: Feb 2009
Location: dublin ireland
Posts: 2,086
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Hi folks.....after a small amount of time not using my dvd player on my laptop it has now stopped working. I checked my device manager and got this message "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
Has anyone ever come across this before ?? Also while i'm here i'd also like to ask for some advice about OS licenses. I have an license for vista home premium which i no longer use. My dad has vista basic and its sooooo slow. Can i put/use my license on his laptop and do a fresh install ? Also i have no installation disc to use, so i'm guessing i'd have to download it from microshaft.....am i allowed to do this ? Any suggestions or help wouldl be greatly appreciated. Thanks. 
 In order to be old and wise, first you really have to be young and stupid.....I'm worrying about the wise bit....really i am.  Flickr Zzzzz |
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Silly Fool
Join Date: Jun 2010
Posts: 1,797
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Quote:
On your first problem, is your lappy one of those that allows you to slide the dvd out ? I'd say remove it, uninstall the drivers, then insert DvD player again and update drivers. That would be my guess at it. On your second one, erm strictly if your licence is for a machine that came with Vista installed and no install disk, strictly no you can't go install it on a new machine, but and I have done this a few times, with the install disk which I have begged and borrowed I have installed it until it comes to activating. Gets to the point where you have to activate by phone. Speak to one of Microshafts puppets and say you had to replace xy and z in the laptop and need to reinstall and they wil take over and give you a new product key and activate for you. Job done 
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Senior Member
Join Date: Feb 2009
Location: dublin ireland
Posts: 2,086
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Thanks Evan.....not sure if i can slide the dvd out but will try in the morning and see how it goes. Regarding the vista bizness....that's good enough for me lol. Thanks again.
In order to be old and wise, first you really have to be young and stupid.....I'm worrying about the wise bit....really i am. Flickr Zzzzz |
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Senior Member
Join Date: Jan 2003
Location: Wirral
Posts: 5,428
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Captain Crunchie, Retired
Join Date: Mar 2002
Location: In a Hovel
Posts: 19,981
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Uninstall and reinstall the drivers for your CDRom drive
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 Flickr Every day I beat my own previous record for number of consecutive days I've stayed alive. |
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Senior Member
Join Date: Feb 2009
Location: dublin ireland
Posts: 2,086
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Ta for the advice folks.......just got home now and its too late for tinkering about, lol.
Me dads laptop is a acer aspire with 4gb of ram and 160gb HD with AMD graphics......it "sounds" okay to me lol, but its the acer empowerment crapware thats bogging it down. Guess we have to get a disc then. In order to be old and wise, first you really have to be young and stupid.....I'm worrying about the wise bit....really i am. Flickr Zzzzz |
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Silly Fool
Join Date: Jun 2010
Posts: 1,797
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Quote:
You can remove that Acer Empowering shyte. Here's my sugestion. BAck up all important files/data etc. The use recovery partition to put the lappy back to original factory settings, then remove Empowering crap. And do all the usual updates. Will be like having a spanking new lappy
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Senior Member
Join Date: Feb 2009
Location: dublin ireland
Posts: 2,086
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I will let me dad know and we'll try it next time i'm down with him....thanks for the heads up Evan.....again, lol.
In order to be old and wise, first you really have to be young and stupid.....I'm worrying about the wise bit....really i am. Flickr Zzzzz |
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Silly Fool
Join Date: Jun 2010
Posts: 1,797
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Quote:
No worries Cap. Always here to give a hand when I can..... 
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Captain Crunchie, Retired
Join Date: Mar 2002
Location: In a Hovel
Posts: 19,981
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Flickr Every day I beat my own previous record for number of consecutive days I've stayed alive. |
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