my cd and dvd drives are present in the device manager and open and close
properly, but when I put a music cd in, it wont play. Also, when i try to
burn a cd through musicmatch it says "no cd/dvd drives detected. please hook
up a compatable drive and try again"

Audra, open MyComputer and see if the Cd/Dvd Drive Icons are there. If
no, then go here and try doug's fix.
http://www.dougknox.com/xp/xp_fixes.html Rt column 10 down "
Restore Dvd/Cd Drives to Explorer.

"audra" <(E-Mail Removed)> wrote in message
news:BE79153B-3422-42C8-914D-(E-Mail Removed)...
> my cd and dvd drives are present in the device manager and open and close
> properly, but when I put a music cd in, it wont play. Also, when i try
> to
> burn a cd through musicmatch it says "no cd/dvd drives detected. please
> hook
> up a compatable drive and try again"

Thank you for the reply mr barry. I did as you said and the icons are
there. When I put a cd in, the green light blinks, but the cd never loads.
I can open the cd, but it still wont play. Also, all of the cd burning
programs still dont detect a drive.

"Rich Barry" wrote:

> Audra, open MyComputer and see if the Cd/Dvd Drive Icons are there. If
> no, then go here and try doug's fix.
> http://www.dougknox.com/xp/xp_fixes.html Rt column 10 down "
> Restore Dvd/Cd Drives to Explorer.
>
> "audra" <(E-Mail Removed)> wrote in message
> news:BE79153B-3422-42C8-914D-(E-Mail Removed)...
> > my cd and dvd drives are present in the device manager and open and close
> > properly, but when I put a music cd in, it wont play. Also, when i try
> > to
> > burn a cd through musicmatch it says "no cd/dvd drives detected. please
> > hook
> > up a compatable drive and try again"
>
>
>

audra wrote:

> Thank you for the reply mr barry. I did as you said and the icons are
> there. When I put a cd in, the green light blinks, but the cd never
> loads. I can open the cd, but it still wont play. Also, all of the cd
> burning
> programs still dont detect a drive.

Did you apply Doug Knox's fix as Rich Barry suggested? If not, that's your
next step. If you did, then you have a hardware issue. Since you've told us
nothing about your computer (desktop or laptop? age? make/model? etc.), all
I can suggest is that you do some hardware troubleshooting.

Only you know whether you are comfortable opening up your computer so either
supply more details or take the machine to a local computer professional. I
don't suggest using a BigComputerStore/GeekSquad type of place.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

first i'd like to thank everyone for helping. I tried doug knox's fix, but
it didnt seem to help. I have a dell 8400 desktop computer. Its about 4
years old. At first I was getting a message code 39 and neither drive was
working. I applied the fix that was suggested and the device manager says
they are working properly, but they wont load cd's and dvds. also all the cd
burning programs say that theres no drives hooked up. Ive uninstalled and
reinstalled. no good.

"Malke" wrote:

> audra wrote:
>
> > Thank you for the reply mr barry. I did as you said and the icons are
> > there. When I put a cd in, the green light blinks, but the cd never
> > loads. I can open the cd, but it still wont play. Also, all of the cd
> > burning
> > programs still dont detect a drive.
>
> Did you apply Doug Knox's fix as Rich Barry suggested? If not, that's your
> next step. If you did, then you have a hardware issue. Since you've told us
> nothing about your computer (desktop or laptop? age? make/model? etc.), all
> I can suggest is that you do some hardware troubleshooting.
>
> Only you know whether you are comfortable opening up your computer so either
> supply more details or take the machine to a local computer professional. I
> don't suggest using a BigComputerStore/GeekSquad type of place.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>
>

audra wrote:

> first i'd like to thank everyone for helping. I tried doug knox's fix,
> but
> it didnt seem to help. I have a dell 8400 desktop computer. Its about 4
> years old. At first I was getting a message code 39 and neither drive was
> working. I applied the fix that was suggested and the device manager says
> they are working properly, but they wont load cd's and dvds. also all the
> cd
> burning programs say that theres no drives hooked up. Ive uninstalled and
> reinstalled. no good.

Then you know it's a hardware issue, either the drives and/or the
motherboard.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

"audra" wrote:

> my cd and dvd drives are present in the device manager and open and close
> properly, but when I put a music cd in, it wont play. Also, when i try to
> burn a cd through musicmatch it says "no cd/dvd drives detected. please hook
> up a compatable drive and try again"

"ck85301" <(E-Mail Removed)> wrote in message
news:FAFF9CB0-8B3E-4FD7-B734-(E-Mail Removed)...
|
|
| "audra" wrote:
|
| > my cd and dvd drives are present in the device manager and open and close
| > properly, but when I put a music cd in, it wont play. Also, when i try to
| > burn a cd through musicmatch it says "no cd/dvd drives detected. please hook
| > up a compatable drive and try again"

Time to buy a new drive.
Most likely the laser optics are out of alignment and only the manufacture would have the tools to
align them.

ck85301 wrote:
>
> "audra" wrote:
>
>> My cd and dvd drives are present in the device manager and open and close
>> properly, but when I put a music cd in, it won't play. Also, when I try to
>> burn a cd through Musicmatch it says "no cd/dvd drives detected. Please hook
>> up a compatible drive and try again".

CD repair for XP:
http://aumha.org/downloads/cdgone.zip

Also try the following. You should back up the registry before making
changes:

Click Start, Run, type Regedit, click OK.
Locate this Registry Key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
Value Data: [Delete All Value Data from UpperFilters and LowerFilters]
Note: Do not delete the Key or the Multi-String Values. Delete only the
data values.
Exit Registry and Reboot

--
Joe =o)